{"id":2645016,"url":"https://alion.io/job/baker-hughes-customer-service-representative","title":"Customer Service Representative","company":{"id":1758363,"name":"Baker Hughes","domain":"bakerhughes.com","url":"https://alion.io/company/bakerhughes","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":30,"ghost_share":0,"stale_share":0.7,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rayne, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":53000,"max_usd":121000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":602},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"closed","first_seen_at":"2026-10-15T19:51:05Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T07:47:36Z","board_verified":false,"closed_at":"2026-10-22T07:47:36Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Partnering with the Best\nBaker Hughes is a global energy technology company serving customers in more than 120 countries. We design, manufacture, and deliver industry-leading solutions that support energy extraction, production, and processing. Our commitment to innovation and operational excellence drives safer, cleaner, and more efficient energy solutions worldwide.\nFueling Your Passion\nWorks across all functions of the product line and region to ensure that the optimal equipment specification / hook up design and supply channel is selected with the aim of providing the appropriate region with the lowest cost, commercially viable option to maximize the commercial viability of the Tender Submission. Works across the organization to increase gross margin and/or market share of the Regional Area. Likely Annual Sales Values of Opportunities will exceed $1B.\nAs a Customer Service Representative, you will be responsible for:\nReceive, review, enter, and process customer orders accurately and efficiently using order entry software and business systems.\nMonitor orders throughout the fulfillment process to ensure timely delivery and customer satisfaction.\nFacilitate resolution of customer inquiries, concerns, and issues related to order processing, shipment status, delivery schedules, pricing discrepancies, and product availability.\nCommunicate proactively with customers and internal teams regarding order status, changes, and delivery expectations.\nCoordinate the transfer and redistribution of slow-moving inventory within the distribution network to optimize inventory utilization.\nCollaborate with Sales, Supply Chain, Operations, Logistics, and Customer Service teams to ensure seamless order management and execution.\nMaintain accurate customer, order, and inventory records within company systems.\nSupport multiple product lines and provide support for either single or multiple business entities as required.\nIdentify, investigate, and resolve order-related discrepancies while ensuring compliance with company policies and procedures.\nGenerate reports and provide order management data as requested.\nParticipate in process improvement initiatives to enhance operational efficiency and customer experience.\nHandle special projects and other duties as assigned.\nTo be successful in this role you will:\n High School Diploma or equivalent required.\nMinimum of 3 years of relevant customer service, order management, or order fulfillment experience.\nExperience utilizing order entry software, ERP systems, or similar business applications.\nStrong problem-solving and analytical skills.\nKnowledge of order management processes and inventory coordination practices.\nEffective verbal and written communication skills.\nStrong interpersonal skills with the ability to build relationships across functions.\nAbility to manage multiple tasks, priorities, and deadlines with a high level of accuracy.\nProficiency in Microsoft Office applications, particularly Excel, Outlook, and Word.\nDesired Characteristics\nHave strong oral and written communication skills.\nFamiliarity with ERP systems such as SAP\nHave strong MS Office experience\nWork in a way that works for you\nWe recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.\nWorking with us\nOur people are at the heart of what we do at Baker Hughes. We know we are stronger when our people are developed, engaged, and empowered to bring their authentic selves to work. We invest in wellbeing, capability development, and leadership growth across all levels.\nWorking for you\nOur innovations have transformed the energy industry for over a century. To continue progressing, we look for individuals who embrace change and contribute to building the future.\nWhat You Can Expect\nContemporary work-life balance policies and wellbeing activities\nComprehensive private medical care options\nSafety net of life insurance and disability programs\nTailored financial programs\nAdditional elected or voluntary benefits\nThis position requires valid work authorization in the country of employment. The employer is unable to sponsor work authorization for this role at any time.\nYou will be eligible to participate in Company-sponsored benefit programs, including health & welfare programs and the Thrift Plan (401k). You will have a choice of coverage options that best suit your needs. Coverage options and contribution amounts are related to your benefit elections, base salary level, and specific requirements of each of these plans.\nThis position is eligible for our comprehensive and competitive benefits package, which can be found here, and is further eligible for additional forms of compensation such as bonuses subject to the terms of the applicable benefit plans or policies.\nThe Baker Hughes internal title for this role is: Customer Support Rep I","description_format":"text","description_chars":4889,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["401k plan","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Petroleum & Mining Engineering","Oil & Gas"],"lifecycle":[{"event":"open","at":"2026-10-15T19:51:05Z"},{"event":"close","at":"2026-10-22T07:47:36Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 11 · green card filings: 1","filings_12m":11,"filings_prev_12m":10,"green_card_filings_12m":1,"median_offered_wage_usd":147083,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/baker-hughes-customer-service-representative","json_url":"https://alion.io/job/baker-hughes-customer-service-representative.json","meta":{"generated_at":"2026-10-22T10:12:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1758363},"rest":"https://alion.io/mcp/rest/get_company?id=1758363"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaker-hughes-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaker-hughes-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaker-hughes-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baker-hughes-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaker-hughes-customer-service-representative"}]}