{"id":3874848,"url":"https://alion.io/job/baker-tilly-core-manager-gems","title":"Core Manager- GEMS","company":{"id":6269,"name":"Baker Tilly","domain":"bakertilly.com","url":"https://alion.io/company/baker-tilly-us","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":107,"ghost_share":0.009,"stale_share":0.757,"repost_share":0.019,"time_to_fill_p50_days":28,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-06T15:54:57Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-11T03:27:22Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Overview\nBTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. BTVK Advisory’s ultimate parent entity, Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.\nBaker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.\nTo be added to all ET through Experienced requisitions Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (\"search firm\") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.\nJob Description:\nResponsibilities\nDirectly manage ABS and Sr. ABPs - GEMS, providing regular coaching, feedback, performance management, and development support. Set clear expectations for performance, quality, productivity, responsiveness, collaboration, and adherence to GEMS standards.\nOversee onboarding, training, cross-training, and buddy/mentoring activities to build team capability and readiness for expanded responsibilities. Monitor individual and team performance, identify development or capability gaps, and implement appropriate coaching and improvement actions.\nOversee day-to-day delivery of administrative support from the GEMS Service Catalog, ensuring work is completed accurately, consistently, and within established service expectations. Actively participate in the FIFO queue and handle administrative support requests alongside the team, balancing direct service delivery with people leadership and operational responsibilities.\nMonitor FIFO queues, workload, service levels, productivity, and quality to identify and proactively address delays, backlogs, or performance concerns. Make day-to-day decisions regarding work prioritization, coverage, and workload allocation based on service demand.\nEnsure the India GEMS team consistently follows the GEMS Service Catalog, SOPs, established processes, and service standards. Oversee the maintenance of accurate and current SOPs, process documentation, and team knowledge resources.\nIdentify recurring process issues, gaps, or inefficiencies and recommend practical improvements to strengthen service delivery. Implement approved process improvements and monitor team adoption and effectiveness.\nMaintain strong working relationships with GEMS leaders, GEMS Managers, administrative teams, and other key partners to support effective service delivery. Serve as the first point of escalation for service delivery and operational issues involving the India GEMS team.\nMonitor workload, demand, and staffing trends to anticipate capacity and coverage needs and raise recommendations with the GEMS Leader. Manage team capacity, coverage, schedules, and workload distribution to support day-to-day service requirements.\nIdentify opportunities to improve team efficiency, quality, consistency, and the overall client experience. Support implementation of approved GEMS initiatives and process changes within the India team, ensuring effective communication, team readiness, and adoption.\nQualifications\nBachelor’s degree preferred.\nMinimum 6 years of prior related work experience required.\nProven ability to lead and optimize queue-based, FIFO service delivery models at scale.\nStrong capability to directly manage Supervisors, coach leaders of others, and build high-performing teams.\nAbility to translate Core Administrative Solutions strategy into practical, scalable day-to-day execution.\nExpertise in reviewing, updating, and governing Service Catalogs and SOPs to ensure relevance, consistency, and compliance.\nAbility to build and maintain enterprise-wide relationships and influence stakeholders while balancing standardized service delivery with operational discipline.\nDemonstrated analytical and critical thinking skills, including the ability to analyze service metrics, workload trends, and capacity data to inform staffing, prioritization, and operational decisions.\nDemonstrated judgment in managing escalations, identifying systemic risks, and communicating effectively with senior leaders. Manager - GEMS","description_format":"text","description_chars":5016,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Management Consulting","Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-11-06T15:54:57Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":28,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/baker-tilly-core-manager-gems","json_url":"https://alion.io/job/baker-tilly-core-manager-gems.json","meta":{"generated_at":"2026-11-11T04:29:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4996,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6269},"rest":"https://alion.io/mcp/rest/get_company?id=6269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaker-tilly-core-manager-gems"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaker-tilly-core-manager-gems"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaker-tilly-core-manager-gems"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baker-tilly-core-manager-gems\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaker-tilly-core-manager-gems"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3874848}},{"tool":"search_jobs","arguments":{"company":"bakertilly.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3874848},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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