{"id":1933029,"url":"https://alion.io/job/baker-tilly-managed-services-transition-manager-complex-programs","title":"Managed Services Transition Manager – Complex Programs","company":{"id":6269,"name":"Baker Tilly","domain":"bakertilly.com","url":"https://alion.io/company/baker-tilly-us","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":80,"ghost_share":0,"stale_share":0.788,"repost_share":0.013,"time_to_fill_p50_days":22,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":59400,"max":236800,"currency":"USD","period":"year","gross":null,"usd_annual":236800},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-05T22:33:25Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T18:53:50Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nBaker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.\nBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com orjoin the conversation on LinkedIn, Facebook and Instagram.\nPlease discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.\nBaker Tilly is an equal opportunity/affirmativeaction employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.\nAny unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (\"search firm\") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.\nJob Description:\nThe Managed Services Transition Manager leads the day-to-day execution of complex, large-scale client transitions into Baker Tilly Managed Services.\nWorking closely with the Transition Leader, client stakeholders, Delivery Leaders, technology, workforce, functional teams, incumbent providers and third parties, this role translates the agreed transition strategy and target operating model into a stable, scalable and high-performing operation.\nThis is a hands-on leadership role responsible for execution from mobilization through knowledge transfer, readiness, go-live, stabilization and formal handoff into steady-state operations.\nSuccess is not defined simply by completing the transition plan on time. It is defined by whether the operation is ready to perform, business continuity is protected, service expectations are measurable, controls operate effectively and the Delivery Leader can confidently assume ownership.\nKey Responsibilities\nTransition Planning & Execution\nTranslate the approved solution and transition strategy into an integrated execution plan with critical paths, milestones, transition waves, dependencies and decision gates.\nCoordinate execution across client, Baker Tilly delivery, technology, workforce, training, functional and third-party teams.\nManage activities from mobilization through knowledge transfer, OJT, service rehearsal, cutover, go-live and stabilization.\nIdentify opportunities to accelerate transition through sequencing and parallel execution without compromising quality, controls or business continuity.\nProactively identify and resolve risks and cross-functional dependencies that may affect operational readiness.\nSolution-to-Transition Validation\nValidate the agreed scope, delivery model, service assumptions, responsibilities, dependencies and client commitments during mobilization.\nIdentify gaps between the designed or sold solution and operational reality early in the transition.\nWork with the Transition Leader and Delivery Leader to resolve material gaps before they affect service delivery.\nConfirm that staffing, technology, controls, workflows and client dependencies support the intended operating model.\nKnowledge Transfer & Operational Readiness\nDevelop and manage structured knowledge capture and transfer plans with client SMEs, incumbent providers and Baker Tilly delivery teams.\nCoordinate process walkthroughs, shadowing, reverse shadowing, documentation, training, OJT and competency validation.\nEnsure critical processes, exceptions, controls, judgment points, dependencies and institutional knowledge are captured before responsibility transitions.\nTrack training completion, competency assessments and resource readiness.\nEstablish measurable entry, exit and operational readiness criteria for each transition wave.\nLead readiness assessments and provide evidence-based recommendations for go/no-go decisions.\nTechnology, Data & Automation Readiness\nCoordinate readiness across systems, user access, security, environments, integrations, workflows, reporting and data.\nEnsure technology dependencies and contingency plans are understood and addressed before transition milestones are approved.\nEnsure agreed automation, analytics and AI capabilities are incorporated into transition planning and future workflows with appropriate controls, ownership and human oversight.\nEstablish a prioritized improvement backlog for opportunities that should be implemented during stabilization or steady-state operations.\nGovernance, Risk & Controls\nEstablish and manage transition governance, including workstream reviews, readiness reviews and executive reporting.\nMaintain integrated RAID, dependency, decision and change-control disciplines.\nSurface emerging operational, financial, technology, workforce, security, compliance and client risks early and drive mitigation to resolution.\nEnsure business continuity, control, compliance and audit requirements are incorporated into transition readiness.\nProvide concise, decision-oriented reporting with clear ownership, escalation and recommended actions.\nEnsure progression is based on demonstrated readiness, not simply the project timeline.\nCross-Functional Coordination\nServe as the primary day-to-day transition liaison across client teams, Baker Tilly delivery teams, incumbent providers and third parties.\nCoordinate technology, workforce, training, process and control readiness across multiple workstreams.\nAlign staffing and resource onboarding with transition-wave requirements.\nManage interdependencies across people, process, technology, data, controls and governance.\nEnsure the Delivery Leader is actively involved throughout transition and prepared to assume service ownership.\nCommercial & Scope Discipline\nUnderstand the Managed Services solution, transition assumptions, contractual commitments and scope.\nMonitor transition effort, resource needs, costs and scope against agreed assumptions.\nIdentify material scope changes or deviations early and support the Transition Leader in change-control and commercial decisions.\nBalance transition speed with client commitments, quality, risk and delivery feasibility.\nStabilization & Steady-State Handoff\nLead stabilization and hypercare until agreed operational acceptance and performance criteria are consistently achieved.\nEnsure unresolved transition issues have clearly defined owners, actions and timelines.\nEstablish SLA, KPI, OLA, volume and quality baselines for ongoing operations.\nCoordinate formal handoff to the Delivery Leader, including governance, metrics, risks, client commitments and the continuous-improvement backlog.\nCapture lessons learned and incorporate them into Baker Tilly transition methodologies and playbooks.\nKey Deliverables\nIntegrated transition and wave plan\nValidated operating model and RACI\nGovernance and decision framework\nKnowledge transfer and competency plan\nOperational readiness and service acceptance criteria\nTechnology, data and resource readiness tracking\nSLA, KPI and OLA baseline\nRAID, dependency and decision logs\nScope and transition economics tracking\nExecutive transition dashboard\nGo-live and stabilization plan\nContinuous-improvement and automation backlog\nFormal steady-state handoff and operational acceptance\nExperience & Qualifications\nFive (5) plus years of experience in managed services, transition management, transformation, shared services, BPO, GBS or complex operational programs.\nDemonstrated experience leading large, multi-workstream transitions involving multiple stakeholders, functions, locations and geographies.\nExperience transitioning Finance & Accounting, HR, payroll, application support or other back-office functions into managed services environments strongly preferred.\nExperience with vendor-to-vendor transitions, global delivery, captive or shared-services migrations, carve-outs or complex operating-model changes preferred.\nStrong experience with knowledge transfer, operational readiness, service rehearsal, cutover, stabilization and steady-state service management.\nDemonstrated ability to manage integrated plans, dependencies, scope, risks and executive governance.\nWorking knowledge of SLAs, KPIs, OLAs, controls, business continuity and service-management disciplines.\nExperience working in technology-enabled, automated or AI-enabled operating environments preferred.\nPMP, PRINCE2, Agile, Six Sigma or relevant service-management certification beneficial but not required.\nThe pay rate range for this job position is $59,400 to $236,800. Actual compensation is influenced by a variety of relevant factors including but not limited to applicant’s skills, prior experience, qualifications, degrees, professional certifications, work arrangements and geographic location. 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