{"id":3230594,"url":"https://alion.io/job/baker-tilly-sage-intacct-customer-support-senior-associate","title":"Sage Intacct Customer Support Senior Associate","company":{"id":6269,"name":"Baker Tilly","domain":"bakertilly.com","url":"https://alion.io/company/baker-tilly-us","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":96,"ghost_share":0,"stale_share":0.771,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States","United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1030},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-22T00:00:00Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-27T05:23:32Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Overview\nBaker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.\nBaker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com orjoin the conversation on LinkedIn, Facebook and Instagram.\nPlease discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.\nBaker Tilly is an equal opportunity/affirmativeaction employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.\nAny unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency (\"search firm\") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.\nJob Description:\nAre you interested in joining one of the fastest growing professional services firms in the nation?\nAre you excited to connect the world of finance and accounting with technology?\nIf yes, consider joining Baker Tilly US, LLP (BT) as a Sage Intacct Customer Support Senior Specialist! At BT your main responsibilities will include working directly with project customers, providing support for end users, and working directly with customers, internal consultants, and external vendors for solutions. The position will involve diagnosis, troubleshooting, provisioning, and escalation for issue resolution in the Sage Intacct environment.\nAs one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development. (This position is REMOTE.)\nDoes this describe you?\nYou want to work for a leading professional services firm whose owners have both their clients’ and employees’ best interests in mind and are transparent in their decisions\nYou want to grow professionally and develop your client service and technical skills to build a career with endless opportunities now, for tomorrow\nWhat you will do:\nBe a trusted member of the engagement team and responsible for:Reviewing, assigning and/or taking ownership of customer support tickets daily, responding promptly to customers once reviewed\nDetermining a course of action upon review of case tickets\nTesting possible solutions in demonstration environments\nAdding internal comments to variations of potential solutions and contact customers with possible solutions\nEscalating issues without immediate resolution to internal management or Sage Intacct’s customer support and/or engineering\nFollowing up regularly on outstanding tickets\nDelegating certain issues to the implementation or technical services team for highly configured instances of the software\nCorresponding throughout issue resolution process in a timely manner\nOther duties as assigned\n\nLearn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs\nUtilize your entrepreneurial skills to network and build strong relationships internally and with your clients\nSupport the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals\nEnjoy friendships, social activities and team outings that encourage a work-life balance\nQualifications\nA bachelor's degree required, preferably in business administration, accounting, MIS or equivalent experience\nThree (3)+ years’ experience in the accounting or finance field with exposure to multiple ERP systems or in a software technical support environment working heavily with external customers, ideally in a financial or accounting software or application\nDemonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving\nStrong leadership, project management, organizational and analytical skills, initiative, adaptability\nMicrosoft Suite skills\nEligibility to work in the U.S. without sponsorship\nAdditional Information\nThe pay range for this position is $78,100to $126,500. This range represents a good-faith and reasonable estimate of the compensation the firm expects to pay for this position at the time of posting. Actual compensation will depend on a variety of relevant factors, including an applicant’s skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range, and compensation decisions depend on the facts and circumstances of each case. Baker Tilly offers a compensation and benefits package to eligible employees.","description_format":"text","description_chars":6292,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Audit & Assurance Firms","Management Consulting","Accounting & Bookkeeping Services","Tax Advisory & Preparation"],"lifecycle":[{"event":"open","at":"2026-10-25T08:11:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"green card filings: 1","filings_12m":0,"filings_prev_12m":0,"green_card_filings_12m":1,"median_offered_wage_usd":82500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/baker-tilly-sage-intacct-customer-support-senior-associate","json_url":"https://alion.io/job/baker-tilly-sage-intacct-customer-support-senior-associate.json","meta":{"generated_at":"2026-10-28T01:43:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6269},"rest":"https://alion.io/mcp/rest/get_company?id=6269"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaker-tilly-sage-intacct-customer-support-senior-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaker-tilly-sage-intacct-customer-support-senior-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaker-tilly-sage-intacct-customer-support-senior-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baker-tilly-sage-intacct-customer-support-senior-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaker-tilly-sage-intacct-customer-support-senior-associate"}]}