{"id":2193459,"url":"https://alion.io/job/balaena-account-manager","title":"Account Manager","company":{"id":3840379,"name":"Balaena","domain":"balaena.com","url":"https://alion.io/company/balaena","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Breezy","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Delabole, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":46000,"max_usd":107000,"period":"year","method":"role_country_seniority_unknown","sample_n":493},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T07:51:36Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-10-22T05:46:03Z","board_verified":true,"closed_at":null,"days_open":43,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":43},"description":"Account Manager\nReporting To: Sales Director - Account Management\nLocation: UK Based at any of our facilities Tyne, Birkenhead, Padstow, Falmouth or Gibraltar with Regular Travel\nReward: Competitive Salary + Commission Scheme + Benefits\nJoin Balaena\nAt Balaena, we're building a high-performing, customer-focused commercial organisation designed to support our ambitious growth plans. As we continue to grow as One Balaena, we're looking for an exceptional Account Manager to help strengthen customer relationships, grow existing accounts and maximise the value of our customer portfolio across the Group.\nThis is an exciting opportunity for a commercially driven sales professional who thrives on building long-term partnerships, identifying opportunities and delivering exceptional customer experiences. You'll play a key role in driving sustainable growth by working closely with customers across the UK and beyond, developing strategic relationships, securing repeat business and identifying opportunities to expand Balaena's services and capabilities.\nWe're looking for someone who is commercially minded, highly motivated and comfortable operating in a fast-paced, target-driven environment. Someone who enjoys being on the road, meeting customers face-to-face, understanding their challenges and turning strong relationships into measurable commercial results. If you're energised by growing accounts, exceeding targets and becoming a trusted partner to customers, we'd love to hear from you.\nRole Purpose\nTo manage, retain and grow revenue within Balaena's existing customer base. This is a commercially focused, field-based sales role responsible for developing strategic customer relationships, securing repeat business, identifying growth opportunities and increasing customer value across assigned accounts.\nThe role holder will act as the primary commercial contact for key customers, ensuring Balaena delivers a professional, coordinated and consistent customer experience while driving revenue growth and customer retention.\nRole Environment & Reward\nThis is a high-performance, target-driven sales role operating within a commission-based reward structure. Success will be measured through revenue growth, customer retention, account expansion, margin achievement, customer engagement activity and delivery of agreed commercial objectives.\nThe role requires regular travel throughout the UK and internationally where required. Individuals will spend significant time meeting customers, understanding business requirements, identifying opportunities and driving growth across their assigned accounts.\nKey Responsibilities\nManage a portfolio of customer accounts across Balaena's key markets.\nBuild strong relationships with customer stakeholders and decision-makers.\nDevelop and implement account growth plans.\nConduct regular customer visits and business reviews.\nIdentify opportunities for additional services, projects and contract extensions.\nIncrease revenue and profitability within assigned accounts.\nDrive repeat business, framework opportunities and long-term customer partnerships.\nCoordinate customer engagement across Balaena businesses and locations.\nAct as the primary commercial point of contact for assigned customers.\nWork closely with Operational, Technical and Commercial teams to ensure customer requirements are met.\nMaintain accurate account, opportunity and forecasting information within CRM systems.\nMonitor customer satisfaction and proactively address commercial risks.\nPromote the full range of Balaena's services and capabilities to maximise account value.\nKey Performance Indicators\nRevenue growth within existing accounts.\nCustomer retention rates.\nRepeat business secured.\nContract renewals achieved.\nGross margin performance.\nCross-selling and additional work secured.\nCustomer engagement activity.\nCustomer satisfaction.\nAchievement of commission targets.\nWhat are we looking for in you?\nProven experience managing and growing customer accounts.\nStrong commercial and negotiation skills.\nAbility to identify and convert growth opportunities.\nExperience operating within customer-facing sales environments.\nStrong relationship-building and stakeholder management skills.\nExcellent communication and influencing skills.\nAbility to manage multiple customer relationships simultaneously.\nExperience within engineering, maritime, defence, fabrication, manufacturing or industrial services preferred.\nCRM experience.\nFull UK driving licence.\nPersonal Attributes\nCommercially focused and results orientated.\nRelationship driven.\nProactive and customer centric.\nInfluential and credible.\nStrong problem solver.\nCollaborative and professional.\nAmbitious and growth minded.\nCome and help us build something special.","description_format":"text","description_chars":4754,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Gibraltar","iso":"GI","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Science & Engineering","Marine & Ocean Engineering","Engineering 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