{"id":3647264,"url":"https://alion.io/job/baldwin-group-associate-claims-examiner-msi","title":"Associate Claims Examiner - MSI","company":{"id":3808,"name":"Baldwin Group","domain":"baldwin.com","url":"https://alion.io/company/baldwin","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0.2,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":21,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"closed","first_seen_at":"2026-11-02T23:15:48Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T22:46:49Z","board_verified":false,"closed_at":"2026-11-09T22:46:49Z","days_open":6,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":6},"description":"Why MSI? We thrive on solving challenges.\nAs a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.\nWe have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products - from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property - delivered through agents, brokers, wholesalers and other brand partners.\nOur partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Since its founding in 2015, MSI has grown to offer a wide range of insurance products across commercial, specialty, and personal lines and has reached over $1 billion of in-force premium in its nationwide portfolio.\nBring on your challenges and let us show you how we build insurance better.\nThe Associate Claims Examiner is an entry-level role dedicated to processing and managing low-complexity insurance claims for our policyholders. This position requires developing technical knowledge of basic claims handling principles and delivering reliable service to customers. Strong communication, attention to detail, and the ability to follow established procedures are essential for success. The role focuses on learning to execute tasks efficiently while contributing to team goals and preparing for future growth in claims handling.\nPRIMARY RESPONSIBILITIES:\nAssists in investigating and analyzing basic claim information to support determinations of coverage and liability under supervision.\nHandles low-complexity First Party Property and/or Renters Claims, following established guidelines and best practices.\nSupports higher-level examiners in suits, mediations, arbitrations, and litigation-related tasks as needed.\nAssists in setting initial reserves in line with the company’s reserving philosophy, with review and approval from senior staff.\nHelps engage experts or vendors when directed and supports monitoring vendor performance and controlling expenses.\nLearns to evaluate, negotiate, and recommend settlement values for simple claims under supervision.\nCommunicates with policyholders, agents, and other parties as directed throughout the claim lifecycle, providing clear and professional updates.\nProactively identifies and escalates the need for additional information, coverage questions, or settlement discussions to senior examiners.\nProcesses all claims in accordance with the company's Best Practices and established procedures.\nMonitors and works toward completing assigned low-complexity claims inventory with guidance.\nAcquires and maintains a state adjuster’s license (or obtains within the first 90 days of hire) and meets state continuing education requirements.\nDelivers best-in-class customer service to insureds and agents through phone, email, and written correspondence.\nUpdates and maintains accurate claim files and documentation.\nAssists in identifying potential subrogation opportunities or fraud indicators, and escalates them to the appropriate teams or senior staff.\nParticipates in claims training, audits, and quality reviews as assigned.\nSupports oversight of TPAs or other vendors on basic matters under direction.\nKNOWLEDGE, SKILLS & ABILITIES:\nAbility to communicate clearly and professionally with a focus on providing superior customer service over the phone and in written correspondence.\nGood organizational and time management skills to handle assigned tasks effectively.\nSolid writing skills for clear documentation and correspondence.\nBasic analytical and investigative abilities, with eagerness to learn more advanced skills.\nDeveloping negotiation skills through on-the-job training and guidance.\nProficient with Microsoft Office (including Teams, Word, and Excel) and willing to learn and adapt to new computer systems, technologies, and claims software.\nEDUCATION & EXPERIENCE:\nHigh school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.\nNo prior claims handling experience required; any related experience in customer service, insurance, claims, or administrative roles is a plus.\nMust obtain a Property & Casualty Insurance Adjuster License within the first 90 days of hire (company support provided where applicable) and maintain a license going forward.\nClick here for some insight into our culture!\nThe Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.","description_format":"text","description_chars":5072,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-11-02T23:15:48Z"},{"event":"close","at":"2026-11-09T22:46:49Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/baldwin-group-associate-claims-examiner-msi","json_url":"https://alion.io/job/baldwin-group-associate-claims-examiner-msi.json","meta":{"generated_at":"2026-11-11T13:55:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25543,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808},"rest":"https://alion.io/mcp/rest/get_company?id=3808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaldwin-group-associate-claims-examiner-msi"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaldwin-group-associate-claims-examiner-msi"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaldwin-group-associate-claims-examiner-msi"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baldwin-group-associate-claims-examiner-msi\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaldwin-group-associate-claims-examiner-msi"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3647264}},{"tool":"search_jobs","arguments":{"company":"baldwin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3647264},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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