{"id":1149517,"url":"https://alion.io/job/baldwin-group-client-manager-commercial-risk-innovation-practice","title":"Client Manager, Commercial Risk - Innovation Practice","company":{"id":3808,"name":"Baldwin Group","domain":"baldwin.com","url":"https://alion.io/company/baldwin","size_band":"1001-5000","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":null},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":111},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-09-23T17:04:01Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-24T03:09:39Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description Summary:\nThe mission is to be an integral part of the Commercial Lines team and partner with Advisors, Directors Risk Management, Client Service Specialists and others in the agency to deliver a high level of service to our commercial clients. This individual develops professional working relationships with clients, insurance companies, and agency personnel to maintain accounts and promote a positive working environment.\nPRIMARY RESPONSIBILITIES:\nMaintain client files in Agency Management System accurately and consistently; responsible for proper documentation of files and proper communication to all in accordance with company workflows, procedures, and best practices.\nCompose professional business correspondence via letter, email, and/or other means\nCapable for performing accounting/math related functions including invoicing, premium allocation, and other tasks as necessary.\nMonitor claims as outlined by agency procedures. Communicate claims information to others in the agency and maintain up-to-date claims information in the system. Provide guidance and assistance to the insured in coordination with claims.\nInteract with others effectively by utilizing good communications skills, cooperating purposefully, providing information and guidance, as needed, to achieve the goals of the company.\nAttend client meetings with the Advisor or Director Risk Management, when requested\nAssist co-workers in responding to client inquiries or processing work, when needed\nManage the day-to-day activities of client accounts including, but not limited to policy review, changes and updates, contract review for certificates processing, preparing renewal documents, marketing and negotiating insurance programs, filing surplus lines, review leases, and financial statements related to the client’s insurance.\nAssists client inquiries via telephone and email, relaying information and follow up for timely service to the insured.\nCounsel and advise client on coverage and exposure, recommending and placing additional coverage, as needed.\nActively seeks out referrals from the current client base to solicit for new business prospects; follows up to generate new business using prospect database and automation system.\nCultivates strong relationships with insurance company partners is responsible for knowing carrier requirements and attributes.\nLooks for opportunities to improve the firm, business segment and processes. Brings issues and discrepancies to the attention of appropriate leadership.\nKNOWLEDGE, SKILLS & ABILITIES:\nDemonstrates effective presentation skills through both verbal and written communications.\nIntermediate to advanced knowledge of Microsoft Word, Excel, PowerPoint, and Outlook and ability to learn any other appropriate insurance company and firm software programs.\nDemonstrates the firm’s core values, exuding behavior that is aligned with the corporate culture.\nEDUCATION & EXPERIENCE:\nObtain and maintain a state insurance license(s), as required by the State Department of Insurance to provide risk management consulting or risk transfer solutions as necessary in states where the firm functions (or be willing and able to obtain all required licenses within the first 90 days of employment).\n3+ years of experience in a Commercial Account Manager role.\nOTHER:\nFast paced, multi-tasking environment.\nTravel as required.\nIMPORTANT NOTICE:\nThis position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.\n\nClick here for some insight into our culture!\nThe Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.","description_format":"text","description_chars":4227,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Professional Services","Banking"],"lifecycle":[{"event":"open","at":"2026-09-23T17:04:01Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":8,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-24T05:03:16Z"},"pay":null,"html_url":"https://alion.io/job/baldwin-group-client-manager-commercial-risk-innovation-practice","json_url":"https://alion.io/job/baldwin-group-client-manager-commercial-risk-innovation-practice.json","meta":{"generated_at":"2026-09-24T05:03:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}