{"id":4289843,"url":"https://alion.io/job/baldwin-group-operations-specialist","title":"Operations Specialist","company":{"id":3808,"name":"Baldwin Group","domain":"baldwin.com","url":"https://alion.io/company/baldwin","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0.2,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":21,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Philadelphia, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T22:54:37Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T03:07:56Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"JOB DESCRIPTION SUMMARY:\nThe Operations Specialist's focus is providing a high level of administrative support by coordinating and producing reports, investigating audit outliers, and recommending corrective actions.\nPRIMARY RESPONSIBILITIES:\nRuns standard and ad hoc reports in AMS systems on a scheduled and as needed basis. \nSolves technical support issues for the internal and external users of various Platform tools. \nManages system access requests, which may include insurance company partner portal administration, access to AMS systems, or other Platform tools. \nManages download interactions, troubleshoots, and creates related reports. \nAssists with data conversions and migrations between systems. \nAudits data entry and makes changes/modifications as required. \nAssists with special projects \nKNOWLEDGE, SKILLS & ABILITIES:\nMust be detail-oriented Must be a hands-on, 'get it done' problem solver \nMust possess strong interpersonal, relationship management and communication skills \nMust be tactful and persuasive \nAdvanced knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with an emphasis in Excel Ability to learn any other appropriate program or software system used by the firm as necessary \nDemonstrates the firm's core values, exuding behavior that is aligned with the firm's culture. \nEDUCATION & EXPERIENCE:\nUndergraduate degree in business, accounting, economics, or finance strongly preferred \n3 years of industry experience\nIMPORTANT NOTICE:This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.\nClick here for some insight into our culture!\nThe Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. 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