{"id":2948624,"url":"https://alion.io/job/baldwin-group-sr-client-relationship-manager","title":"Sr. Client Relationship Manager","company":{"id":3808,"name":"Baldwin Group","domain":"baldwin.com","url":"https://alion.io/company/baldwin","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0.2,"stale_share":0,"repost_share":0.2,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tampa, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":156000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4349},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-20T19:21:18Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-29T20:25:07Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"The Sr Client Relationship Manager (Sr. CRM), Commercial Risk, is the primary relationship manager for a portfolio of mid to high complexity clients, overseeing commercial insurance programs, renewals, retention, strategic partnership, and advanced service needs. This role applies advanced commercial insurance expertise to lead a multi-year renewal strategy, ensure completion of compliance requirements, analyze complex coverage and exposure trends, and provide proactive, strategic guidance that strengthens client relationships, satisfaction, and retention. Operating with a high degree of independence, the Sr. CRM drives day-to-day client delivery, leads pivotal planning in partnership with Advisors, and resolves escalated or highly complex service issues. This role also mentors colleagues, contributes to process improvement initiatives, and ensures the delivery of a consistent \"Peace of Mind\" client experience. The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery.Position Summary\nThe Sr Client Relationship Manager (Sr. CRM), Commercial Risk, is the primary relationship manager for a portfolio of mid to high complexity clients, overseeing commercial insurance programs, renewals, retention, strategic partnership, and advanced service needs. This role applies advanced commercial insurance expertise to lead a multi-year renewal strategy, ensure completion of compliance requirements, analyze complex coverage and exposure trends, and provide proactive, strategic guidance that strengthens client relationships, satisfaction, and retention. Operating with a high degree of independence, the Sr. CRM drives day-to-day client delivery, leads pivotal planning in partnership with Advisors, and resolves escalated or highly complex service issues. This role also mentors colleagues, contributes to process improvement initiatives, and ensures the delivery of a consistent \"Peace of Mind\" client experience. The Sr. CRM collaborates closely with the Client Executive, Client Success Specialist, Advisor, carriers, and internal Baldwin support colleagues to ensure exceptional service delivery.\nPrimary Responsibilities\nResponsible for fostering and maintaining strong relationships with assigned clients.\nProvide meaningful consulting by interpreting complex loss and exposure data, advising on program design and coverage strategy.\nEnsure compliance with applicable federal and state regulations; escalating only highly novel or enterprise-level scenarios as appropriate.\nLead the full renewal strategy by preparing, analyzing, and presenting coverage options, benchmarking, loss experience, exposure analysis, and program design alternatives; collaborate with Placement, Compliance, and Risk Management teams to develop data-supported recommendations.\nPrepare and deliver Quarterly Business Review (QBR) insights, including advanced dashboard interpretation, trend analysis, and strategic recommendations to improve program performance and client outcomes (e.g., loss run analysis, exposure modeling, total cost of risk modeling).\nReview, refine, and approve client-facing communication materials - including coverage summaries and client risk reports - to ensure accuracy, clarity, and alignment with client strategy; collaborate with clients and colleagues during development and final approval.\nManage the client compliance calendar, ensuring timely and accurate delivery of required notices, filings, and policy documentation; proactively identify emerging compliance risks and advise clients on mitigation strategies.\nPartner closely with Client Success Specialists (CSS), Advisors, and third-party partners to clarify data needs, monitor progress, and troubleshoot issues that could impact timelines or strategic deliverables.\nResolve escalated coverage discrepancies, exposure questions, and policy issues using deep knowledge of carrier processes and program structures; manage highly complex exceptions and coordinate with carriers and clients as needed.\nPlan, coordinate, and oversee deliverables across internal teams to ensure seamless execution of renewal cycles, onboarding, audits, and other major client events.\nInvestigate and resolve complex billing issues, claim disputes, and endorsement requests by coordinating with carriers and internal technical experts; identify patterns and recommend process improvements to enhance service delivery.\nRequired Knowledge & Experience\nAdvanced ability to analyze complex commercial insurance data, interpret loss and exposure performance, and deliver strategic, data-driven recommendations to clients.\nCapable of resolving escalated or highly complex client issues by evaluating multiple variables, applying sound judgment, and anticipating downstream impacts.\nStrong attention to detail when reviewing complex deliverables, including renewal documents, exposure schedules, and communication materials, to ensure accuracy, completeness, and strategic alignment.\nAbility to manage multiple complex client timelines, prioritize competing demands, and consistently meet deadlines in a fast-paced environment.\nBuild a strong and credible relationship with clients and internal partners through transparent communication, reliable execution, and proactive, service-oriented engagement.\nCollaborates and leads effectively within cross-functional teams, contributing to shared objectives, knowledge sharing, and collaborative problem solving.\nMaintains strong, long-term client relationships as a trusted resource, anticipating needs, proactively addressing concerns, and leading by example in effective client retention.\nExemplary demonstration of firm's core values with aligned corporate culture, including reliability, integrity, and follow-through; communicates clearly about status and next steps.\nExpert presentation skills, including the ability to communicate complex information clearly in both verbal and written formats for all levels of leadership (C-suite).\nQualifications\nBachelor's degree in business, finance, insurance, or a related field; professional designations strongly preferred.\nCurrent state license required (Property & Casualty).\n4-6+ years of commercial insurance and account management experience, with demonstrated expertise in client service, program administration, and strategic risk consulting.\nAdvanced understanding of commercial insurance processes, market dynamics, exposure analysis, program structures, and renewal lifecycles with proven experience managing mid to high complexity accounts.\nExperience coordinating with offshore teams, shared service centers, or third-party partners to support complex workflows is preferred.\nExcellent verbal and written communication skills, including the ability to deliver presentations to executive decision-makers and client stakeholders.\nSkills & Behaviors\nFunctional/Technical Skills\nStrategic Execution: Navigating workflows through proactive performance measurement and decisive resolution of complex carrier or compliance escalations.\n Client Advisory: Deep technical expertise in Commercial Risk (market strategy, exposure analysis, total cost of risk).\nQuality Assurance: Expertise in performing high-level quality assurance on complex technical deliverables produced by others.\n Systems Agility: High proficiency in Agency Management Systems (e.g., Applied Epic), Microsoft Excel, AI-enabled tools, and digital workflow platforms.\nBehaviors\nPlanning: Strategic prioritization and time management; planning and prioritizing work to meet commitments aligned with organizational goals.\nEarns Trust: Confidence in advising clients on complex matters; gaining the confidence and trust of others through honesty, integrity, and authenticity.\nPeer Relationships: Can solve problems with teams with a minimum of noise; builds partnerships and works collaboratively with others to meet shared objectives.\nClient Focus: Builds strong client relationships and delivers client-centric solutions that exceed expectations.\nClick here for some insight into our culture!\nThe Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.","description_format":"text","description_chars":8522,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Wealth Management & Financial Advisors","Insurance Brokers & Agencies"],"lifecycle":[{"event":"open","at":"2026-10-20T19:21:18Z"}],"visa":[],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":8,"expected_fill_days":19,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/baldwin-group-sr-client-relationship-manager","json_url":"https://alion.io/job/baldwin-group-sr-client-relationship-manager.json","meta":{"generated_at":"2026-10-29T20:52:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3808},"rest":"https://alion.io/mcp/rest/get_company?id=3808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaldwin-group-sr-client-relationship-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaldwin-group-sr-client-relationship-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaldwin-group-sr-client-relationship-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baldwin-group-sr-client-relationship-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaldwin-group-sr-client-relationship-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2948624}},{"tool":"search_jobs","arguments":{"company":"baldwin.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2948624},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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