{"id":4316063,"url":"https://alion.io/job/ball-corporation-itsm-functional-analyst","title":"ITSM Functional Analyst","company":{"id":1778705,"name":"Ball Corporation","domain":"ball.com","url":"https://alion.io/company/ball-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"JavaScript","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T21:53:46Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"En Ball, la integridad y la confianza son nuestra base. Guiados por nuestros valores fundamentales -“Nos importa. Trabajamos. Ganamos.”- vivimos una cultura en la que todas las voces son importantes.\nJunto con nuestra gente, clientes y socios globales, estamos contribuyendo a la construcción de un mundo mejor y más sostenible a través de nuestros envases de aluminio.\nCrea un nuevo futuro. Postúlate hoy.\nPrimary purpose of the position:\nResponsible for implementing and supporting complex solutions that meet business needs. Ensures delivery of complex solutions by configuring and implementing to system specifications. Configures and enhances technology solutions that align with business needs. Ensures solutions are in alignment with the enterprise architecture blueprint, the solutions architecture, and ensures that systems and application designs adhere to standards and policies.\nEssential Responsible Areas:\nParticipates in efforts to elicit future systems requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis to analyze, design and implementation business solutions for complex business problems.\nParticipates in efforts to communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).\nEnsures the delivery of high quality technical solutions that meet business needs. Configures, develops, tests, monitors, and supports changes and enhancements to applications systems. Supports release planning, coordination and execution across environments.\nTakes a broad perspective to identify innovative business solutions that challenges the business on their assumptions of how they will successfully execute their plans.\nDevelops and maintains an in-depth knowledge of the application portfolio and its correlation to the business’ tactical and strategic plans.\nUtilizes industry best practices where relevant to Ball’s future.\nWork closely with third-party vendors including software providers, implementation partners, and consultants\nAssist the team with user acceptance testing requirements for existing and new business systems and modules\nManage the configuration and setup of related application solutions. Ensure reporting and analytics capabilities are aligned with business needs and system capabilities.\nSupports all phases of the SDLC (software development life cycle). Contributes to automation efforts to improve system efficiency and reliability.\nFunction Specific Responsible Areas:\nEnd User Experience/Communications\nServes as liaison between IT and operation executives regarding new systems development and implementation \nResponsible for Executive training for IT collaboration tool changes\nParticipates in the coordination of global meetings utilizing IT infrastructure and Collaboration tools \nResponsible for working with IT suppliers to create global communications on IT changes\nSupports the Global Communications team with enterprise wide messaging\nResponsible for the End User Guide document repository for IT collaboration tools\nResponsible/Accountable for the following IT Operations Management Functions: Discovery, Service Mapping\nResponsible for assisting with other functions such as CMDB, CSDM, Event Management and Major Incident Management. \nPosition Requirement & competencies:\nProfessional & Education Qualification\nBroad training in a related field usually acquired through college. Bachelor’s degree in a relevant field preferred.\nJob related experience for 2-5 years minimum. \n2+ years development experience implementing solutions for complex systems support business processes.\nExperience in communicating and collaborating with external and internal customers to analyse information needs and functional requirements and deliver the following artifacts as needed: (functional requirements (business requirements document), iii, use cases, GUI, screen and interface designs).\nExperience in driving process and technology re-engineering using industry practices e.g., Six Sigma, Lean, Kaizen, COBIT, ITIL, CMMi.\nExperience in release management processes and reporting/analytics frameworks.\nExperience with scripting languages (JavaScript, Python, Powershell) is desirable.\nAl enviar tu candidatura a Ball, te alentamos a destacar tus habilidades, experiencia y calificaciones que se alineen con el puesto.\nBall Corporation se enorgullece de ser una empresa que ofrece igualdad de oportunidades. Alentamos activamente todas las postulaciones, independientemente de raza, etnia, religión, creencias, nacionalidad, ascendencia, estado civil, orientación sexual, identidad o expresión de género, discapacidad, embarazo, edad o cualquier otra característica no relacionada con la experiencia profesional.\nTen en cuenta que el puesto publicado puede variar con respecto al descrito en el contrato debido a la estructura local de cargos y a los sistemas globales de Recursos Humanos.\nNo aceptamos agencias.\nJob Grade: Global Grade 10","description_format":"text","description_chars":5236,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Metals & Metallurgy","Packaging & Labeling"],"lifecycle":[{"event":"open","at":"2026-11-14T16:05:03Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:0","win:early","comp:junior,brand"],"computed_at":"2026-11-14T22:09:12Z"},"pay":null,"html_url":"https://alion.io/job/ball-corporation-itsm-functional-analyst","json_url":"https://alion.io/job/ball-corporation-itsm-functional-analyst.json","meta":{"generated_at":"2026-11-14T22:09:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28844,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1778705},"rest":"https://alion.io/mcp/rest/get_company?id=1778705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fball-corporation-itsm-functional-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fball-corporation-itsm-functional-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fball-corporation-itsm-functional-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ball-corporation-itsm-functional-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fball-corporation-itsm-functional-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4316063}},{"tool":"search_jobs","arguments":{"company":"ball.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4316063},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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