{"id":1956694,"url":"https://alion.io/job/ballast-nedam-ict-helpdeskmedewerker","title":"ICT Helpdeskmedewerker","company":{"id":668700,"name":"Ballast Nedam","domain":"ballast-nedam.nl","url":"https://alion.io/company/ballast-nedam","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":89,"open_postings":50,"ghost_share":0.1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":134,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Utrecht, Netherlands"],"countries":["NL"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":65000,"period":"year","method":"role_country_seniority_unknown","sample_n":84},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-10-06T11:13:58Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-20T12:44:45Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":13},"description":"Wat ga je doen\nAls ICT Servicedeskmedewerker bij Ballast Nedam ben jij het eerste aanspreekpunt voor collega's met IT-vragen en technische verstoringen. Jij zorgt ervoor dat gebruikers snel en adequaat worden geholpen, zodat zij hun werkzaamheden zonder onderbrekingen kunnen voortzetten. Met jouw klantgerichte aanpak en technische kennis draag je bij aan een stabiele en goed functionerende IT-omgeving. Bij voorkeur ben je 40 uur per week beschikbaar. Je werkt in wisselende diensten van 07:00 tot 15:30 uur en van 08:30 tot 17:00 uur.\nEen greep uit jouw werkzaamheden:\nAannemen, registreren en opvolgen van meldingen in het ticketsysteem;\n\nBieden van eerstelijns ondersteuning bij IT-vraagstukken, zoals wachtwoordresets en printerproblemen;\n\nAnalyseren van incidenten en achterhalen van de onderliggende oorzaak;\n\nOplossen van storingen of doorzetten van complexere vraagstukken naar de tweede- of derdelijns support;\n\nOndersteunen van gebruikers via telefoon, chat en e-mail;\n\nInstalleren en configureren van werkplekken, laptops, desktops en applicaties;\n\nBeheren van gebruikersaccounts in onder andere Azure AD en Active Directory;\n\nVastleggen van oplossingen en actueel houden van de kennisbank.\n\nRequirements\nWat breng jij mee\nJe hebt één tot drie jaar recente werkervaring als Helpdeskmedewerker;\n\nJe bent proactief ingesteld en beschikt over een hands-on mentaliteit;\n\nBij voorkeur ben je in het bezit van een ITIL 4 certificaat;\n\nJe bent stressbestendig en kunt ad-hoc schakelen;\n\nWat je van ons krijgt\nSalaris van € 2500,-.- tot €3500,- bruto per 4 weken (€ 2700,- € 3800,- bruto per maand) op basis van een fulltime dienstverband;\nEen goed pakket arbeidsvoorwaarden volgens cao Bouw & Infra,\n\nJe krijgt naast je salaris een vast bedrag voor duurzame inzetbaarheid, dat eraan bijdraagt om gezond te blijven (2,3% volgens cao Bouw & Infra);\n\n43 vrije dagen volgens de cao Bouw & Infra. Van deze dagen worden er 13 uitbetaald in je individuele budget, je kunt ervoor kiezen om deze dagen terug te kopen;\n\nEen sterk pakket secundaire arbeidsvoorwaarden zoals een standaardverzekering van alle werknemersrisico's, pensioenregelingen, een extra aanvulling bij arbeidsongeschiktheid;\n\nEen laptop en een smartphone;\n\nJouw ontwikkeling doet ertoe. 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