{"id":3282006,"url":"https://alion.io/job/ballys-intralot-it-application-support-engineer","title":"IT Application Support Engineer","company":{"id":55626,"name":"Bally's Intralot","domain":"intralot.com","url":"https://alion.io/company/intralot","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":93,"open_postings":41,"ghost_share":0,"stale_share":0.268,"repost_share":0,"time_to_fill_p50_days":55,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1400,"max":2100,"currency":"EUR","period":"month","gross":null,"usd_annual":28176},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":false},{"name":"Grafana","optional":true},{"name":"Kibana","optional":true},{"name":"MongoDB","optional":true},{"name":"MySQL","optional":true},{"name":"Nagios","optional":true},{"name":"New Relic","optional":true}],"status":"live","first_seen_at":"2026-10-26T14:59:37Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-27T15:50:27Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Join Bally’s Intralot as an IT Application Support Engineer!\nTo meet our current corporate needs, we are looking to bring to our team an Application Support Engineer.\nIn this role, you will:\nMonitoring and resolving open production issues at the 2nd level within designated timeframes.\n\nPromptly initiating a \"Problem\" report when the root cause of an incident remains unidentified.\n\nConducting advanced troubleshooting for production incidents and problems.\n\nTaking ownership of problem monitoring and tracking, with a focus on process improvement for recurring issues.\n\nReproducing incidents and validating fixes through regression testing.\n\nContributing to root cause analysis efforts to prevent future outages or quality issues.\n\nFlexibility is key as this position requires shift work and occasional international travel due to our global clientele.\n\nRequirements\nYour profile should include:\nHold a degree in Computer Science, Software Engineering, or a related field.\n\nPossess 1-2 years of experience in Application Support, System Administration, SW-QA, or DEVOPS.\n\nHave solid system administration skills in Linux and Windows environments. Experience with cluster management is considered a plus.\n\nBe familiar with monitoring tools such as Nagios, Grafana, New Relic, or log analysis platforms like Kibana.\n\nDemonstrate proficiency in MySQL and familiarity with Oracle or Mongo DB.\n\nBonus points for experience in automation testing and scripting languages.\n\nCommunicate effectively in both written and spoken Greek and English.\n\nPrioritize teamwork and value collective success over individual achievements.\n\nWhy Join Us:\nA competitive compensation package combined with additional benefits.\nHybrid working model.\nPrivate Insurance for you and your family.\nModern facilities, parking inside, enticing restaurant and corporate bus.\nAn extensive training program upon induction and throughout employment.\nExceptional opportunities to learn and develop in a multinational environment.\nProspects for professional growth both locally and globally.\nAbout Us\nBally’s Intralot is a leading iGaming and lottery solutions provider listed on the Euronext Athens, aiming to drive strategic growth and global competitiveness across the globe. Combining Bally’s proven digital B2C expertise with INTRALOT’s longstanding leadership in regulated lottery gaming, Bally’s Intralot forms a uniquely positioned, independent global champion across online gaming, lottery, iLottery, and sports betting.\nAt Bally’s Intralot, our culture is guided by a shared set of values that shape the way we collaborate, innovate, and deliver for our partners and communities.\nWe Win as One, working collaboratively across teams, functions, and geographies to achieve common goals. We believe that success is built through trust, respect, and the collective strength of our people.\n\nWe are Powered by Curiosity, continuously seeking new ideas, insights, and perspectives. By encouraging learning and innovation, we challenge the status quo and strive to develop smarter, more effective solutions.\n\nWe bring Fun with Purpose, combining our passion for the gaming and technology industries with a strong sense of responsibility. We aim to create engaging experiences while contributing positively to our customers, partners, and society.\n\nWe Embrace the Possibility, staying open to change and new opportunities. Through adaptability and forward thinking, we explore new paths for growth and innovation in an evolving industry.\n\nAbove all, we Guard the Game, upholding the highest standards of integrity, fairness, security, and responsible gaming. We are committed to protecting our players, partners, and the trust placed in our brand.\n\nWe are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises at Paiania, Attica, have been designed to provide easy access to people with disabilities.\nCompensation Transparency Statement\nIn accordance with applicable pay transparency requirements, the salary range indicated reflects the expected compensation band for the role. The final offer shall be determined following a comprehensive evaluation of the candidate’s experience, qualifications, skills, and overall contribution to the role, and may, where appropriately justified, be positioned outside the stated range, in alignment with internal pay equity, market conditions, according to the Company’s payroll procedures and applicable legal requirements.","description_format":"text","description_chars":4642,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Greek","level":"All levels","optional":false}]},"benefits":["Equity","Hybrid work"],"hiring_locations":[{"name":"Greece","iso":"GR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["iGaming & Gambling"],"lifecycle":[{"event":"open","at":"2026-10-26T16:50:52Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":55,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":{"stated_usd_annual":28176,"is_top_pay":false},"html_url":"https://alion.io/job/ballys-intralot-it-application-support-engineer","json_url":"https://alion.io/job/ballys-intralot-it-application-support-engineer.json","meta":{"generated_at":"2026-10-27T17:14:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":55626},"rest":"https://alion.io/mcp/rest/get_company?id=55626"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fballys-intralot-it-application-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fballys-intralot-it-application-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fballys-intralot-it-application-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/ballys-intralot-it-application-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fballys-intralot-it-application-support-engineer"}]}