{"id":4186896,"url":"https://alion.io/job/baltic-watches-responsable-service-client","title":"Responsable Service Client","company":{"id":1869612,"name":"Baltic Watches","domain":"baltic-watches.com","url":"https://alion.io/company/baltic-watches","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Paris, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false},{"name":"Slack","optional":false}],"status":"live","first_seen_at":"2026-09-22T08:54:01Z","employer_posted_date":"2026-11-12","last_verified_at":"2026-11-12T18:32:38Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Rejoins Baltic, une marque d'horlogerie en pleine croissance. En tant que Responsable Service Client, tu seras la voix de la marque et garantiras une expérience client exceptionnelle. Tu superviseras l'ensemble des opérations du service client, gérer les cas complexes, veiller à la e-réputation de la marque et représenter Baltic lors d'événements.\nMissions\nSuperviser et participer à l'ensemble du service client, garantir une expérience irréprochable.\nPrendre en charge la gestion des commandes B2B, gérer les cas complexes ou sensibles.\nVeiller à la bonne e-réputation de la marque sur tous les canaux, gérer les demandes entrantes via les réseaux sociaux.\nProfil recherché\n* **Expérience :** Vous justifiez d'au moins 2 ans d'expérience réussie sur un poste similaire en service client / SAV.* **Passion :** Vous avez un véritable attrait pour le monde de l'horlogerie (la connaissance technique des montres est un véritable plus).\n* **Langues :** Vous parlez couramment Français et Anglais (bilingue ou courant impératif, la majorité de notre clientèle étant internationale).\n* **Outils :** Vous maîtrisez les outils de l'écosystème e-commerce et support, notamment **Shopify**, **Gorgias**, **Notion**, et **Slack**. Vous avez une bonne culture de l'Intelligence Artificielle et de ses applications dans le support client.\n* **Savoir-être :** Vous êtes empathique, organisé(e), autonome et doté(e) d’un excellent sens du relationnel. Vous savez garder votre sang-froid face aux situations sensibles.\n**Conditions et Avantages :**\n* **Contrat :** CDI à pourvoir immédiatement.\n* **Lieu :** Paris.\n* **Télétravail :** 1 jour de télétravail autorisé par semaine.\n* **Avantages :** Prise en charge à 50% du Pass Navigo, Tickets-restaurant, Mutuelle d'entreprise.","description_format":"text","description_chars":1765,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Consumer Goods","Watches"],"lifecycle":[{"event":"open","at":"2026-11-12T18:32:38Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.533,"p_room":0.28,"age_days":51,"expected_fill_days":23,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-11-12T21:35:17Z"},"pay":null,"html_url":"https://alion.io/job/baltic-watches-responsable-service-client","json_url":"https://alion.io/job/baltic-watches-responsable-service-client.json","meta":{"generated_at":"2026-11-12T21:35:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":45606,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1869612},"rest":"https://alion.io/mcp/rest/get_company?id=1869612"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaltic-watches-responsable-service-client"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaltic-watches-responsable-service-client"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaltic-watches-responsable-service-client"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baltic-watches-responsable-service-client\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaltic-watches-responsable-service-client"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4186896}},{"tool":"search_jobs","arguments":{"company":"baltic-watches.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4186896},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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