Accreditation Director, Operations Officer III (NCS) - Baltimore City Health Department

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$83,530.00 - $133,471.00 Annually

Starting Pay:

$83,530.00 - $108,500.50 Annually

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Accreditation Director oversees and enhances the department’s data collection, reporting, accreditation, and quality improvement initiatives to ensure alignment with program objectives and public health certification and accreditation standards. Supports the organization by applying tools and methods, conducting data analysis, preparing technical documentation, managing projects, and promoting leadership development in change management.

Essential Functions

• Defines and advocates for the “voice of the customer” when improving processes, programs, and operations. Supports and enhances Quality Improvement Training and delivers related training and professional development to strengthen quality improvement skills within clinical programs.
• Acts as a resource by providing guidance and leadership for quality improvement activities.
• Contributes to the development of tools for quality improvement, coordinates and conducts quality assurance review activities such as chart reviews and delivers regular updates and reports to executive leadership.
• Manages data compilation and analysis for quality improvement initiatives.
• Collects and summarizes performance data to identify opportunities for improvement.
• Assesses the impact of quality improvement initiatives and activities.
• Establishes and maintains partnerships, fostering collaboration within the organization and with diverse stakeholders.
• Leads special strategic and operational projects assigned by leadership, ensuring effective development, implementation, risk and benefit analysis, and completion.
• Responsible for the development and implementation of the Agency wide Quality Improvement Plan.
• Oversees focus groups and conduct key informant interviews.
• Apply data to design interventions and plans targeting policy and environmental change.
• Develops and implements a sustainable health improvement action plan with defined strategies, milestone activities, timelines, partner commitments, and a reporting system.
• Coordinates public health planning projects aligned with the Baltimore City Health Department's strategic plan.
• Participates in public health emergency response duties as assigned and consistent with job classification and training provided in response to natural disasters and threats to public health.
• Perform other related duties as required.

Minimum Qualifications

Education: A bachelor’s degree, master’s degree preferred in business administration, public administration, management, or related field from an accredited college or professional certification may be required.

AND

Experience:

OR

Equivalency Notes: Have an equivalent combination of education and experience.

Licenses, Registrations, and Certificates: Have a valid Maryland Class C Noncommercial driver's license or an equivalent driver's license and be eligible to obtain a Baltimore City driver’s permit.PROVISIONAL DRIVER’S LICENSES ARE NOT ACCEPTABLE.

NOTE: YOU MUST UPLOAD A COPY OF YOUR VALID DRIVER’S LICENSE WITH THE APPLICATION AT THE TIME OF APPLYING.

Knowledge, Skills, and Abilities

• Comprehensive knowledge of principles and practices of public health.
• Thorough knowledge of family health and community engagement- partners, stakeholders, academia, and grass root organizations, and social/behavioral health organizations.
• Thorough knowledge of laws, general statutes, policies, procedures, rules, and regulations governing public health programs in the state of Maryland.
• Ability to communicate effectively verbally and written.Knowledge of community health assessments, planning, and evaluation in assigned program areas with expertise in program planning techniques.
• Able to gather, analyze, organize, interpret and report data related to health program planning.
• Ability to convene, facilitate, and educate diverse groups.
• Experience in project coordination and project management; able to work on multiple projects at one time.
• Ability to solve problems internally to motivate, be detail-oriented, and multi-task.
• Ability to work independently and in a group to accomplish tasks with excellent organizational and interpersonal skills.
• Excellent oral and written communication skills.
• Knowledge of relevant computer hardware and software applications (Microsoft, Excel, PowerBI, SharePoint, Outlook, PowerPoint).
• Knowledge of SPSS statistical software.

Additional Information

Background Check

Eligible candidates under final consideration for appointment to positions identified as positions of trust will be required to complete authorization for a Criminal Background Check and/or Fingerprint screening, and must be successfully completed.

Probation

All persons, including current City employees, selected for this position must complete a 6-month mandatory probation.

Baltimore City Government is an Equal Employment Opportunity Employer, and we are committed to a workplace that values diversity, equity, and inclusion. The City of Baltimore prohibits discrimination on the basis of race, color, religion, age, sex, ancestry, creed, national origin, disability status, genetics, marital status, military service, sexual orientation, gender identity/expression, or any other characteristic protected by federal, state, or local laws. Applicants requiring accommodation during the hiring process should contact the Department of Human Resources directly. Requests for accommodation should not be attached to the application.

BALTIMORE CITY IS AN EQUAL OPPORTUNITY EMPLOYER