{"id":1233262,"url":"https://alion.io/job/balto-implementation-manager","title":"Implementation Manager","company":{"id":1918753,"name":"Balto","domain":"balto.ai","url":"https://alion.io/company/balto","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":null},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":106000,"max_usd":240000,"period":"year","method":"role_country_seniority_unknown","sample_n":1753},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"Asana","optional":false}],"status":"live","first_seen_at":"2026-08-31T21:59:36Z","employer_posted_date":"2026-08-31","last_verified_at":"2026-09-26T02:05:13Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"About Balto\nBalto is a fast-growing leader in the AI Contact Center with a heavy emphasis on delivering amazing customer experiences. As a small, dynamic team, we rely on efficient processes and data-driven decisions to fuel our continued growth.\nOur Culture: We’re AI Obsessed\nWe’re building an AI company, and we expect everyone at Balto to think like an AI operator.\nNo matter your role, you should use AI to work smarter, move faster, and find better ways to solve problems.\nWe expect you to:\nUse AI every day to improve your productivity and impact.\nBuild automations, GPTs, or agentic workflows that eliminate repetitive work.\nApply AI to make faster, smarter decisions.\nStay current on emerging AI capabilities and turn them into practical business advantages.\nChallenge existing workflows by asking, “Why does a human still do this?”\nIf AI isn’t already a core part of how you work-or something you’re excited to adopt-Balto probably isn’t the right place.\nIf it is, you’ll be surrounded by people who think the same way.\nWhy Balto\nFully remote team - work from anywhere in the US\nMission-driven culture with smart, supportive, and AI-obsessed teammates\nGreat benefits: healthcare, 401(k), unlimited PTO, learning stipends, and more\nAssessment Process\nOur hiring process includes virtual interviews designed to evaluate your problem-solving ability, strategic thinking, and communication skills.\nFull-Time, Remote, U.S. Only\nThe Role\nImplementation Managers at Balto lead the technical onboarding and deployment of Balto for new customers. You’ll own multiple customer implementations simultaneously, acting as the primary technical point of contact throughout the implementation lifecycle.\nIn this role, you will coordinate closely with customer stakeholders, internal Customer Success, Technical Support, Sales, and Engineering teams to ensure implementations are delivered on time, with clear communication and a high level of customer satisfaction. You will also serve as a post-sales technical escalation point and work directly with Engineering to investigate and resolve complex issues.\nWhat You’ll Own\nLead and manage six to ten concurrent customer implementation projects from kickoff through go-live\nOwn the technical integration of Balto with customer environments, including softphone/email/chat/SMS integrations, agent deployment, and validation of functionality\nCoordinate integrations such as Single Sign-On (SSO), CRM integrations, and call data exports as needed\nServe as the technical expert on the Balto side during implementation, including hands-on troubleshooting and investigation\nLead customer-facing implementation meetings, trainings, and technical discussions\nProvide clear, consistent status updates and meeting summaries to customers and internal stakeholders\nMaintain accurate and up-to-date implementation records in Asana and Salesforce\nTrack project status (On Track, At Risk, Off Track, On Hold) and proactively communicate risks or blockers\nAct as a post-sales technical escalation point for the Technical Support team\nWork directly with Engineering to investigate bugs, integration issues, and complex technical problems\nSupport re-implementations when customers change softphone providers or technical environments\nWhat We’re Looking For\nSkills & Requirements\n2-4 years in implementation, technical onboarding, solutions consulting, or a similar customer-facing technical role\nStrong technical troubleshooting and problem-solving skills\nHighly organized with the ability to manage multiple projects simultaneously\nComfortable in a customer-facing role with strong communication skills\nAbility to explain technical concepts to audiences with varying levels of technical expertise\nBasic understanding of scripting or data formats (e.g., JSON) and APIs\nExperience working with CRM systems (Salesforce preferred) and project management tools (ChurnZero preferred)\nAbility to collaborate cross-functionally and manage dependencies effectively\nExperience with CCaaS or VoIP softphone platforms preferred, but not required\nBalto's Values\nAnchor on success: We set goals that align with success, and don’t settle for “good enough.”\nLove every customer: We care for and appreciate our customers, no matter their size, industry, or sophistication.\nTalk things out: We assume positive intent in others, talk through disagreements, and create open lines of communication across departments and levels.\nStart with gratitude: We stay humble, recognize others, and make the most of everything.\nAlways be growing: We never stop learning. We seek to be a force of growth for ourselves and others. \nOwn the work: We are drivers who seek to fix things and push forward towards the solution. We don’t wait for problems to solve themselves.","description_format":"text","description_chars":4764,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Unlimited PTO"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Conversational AI","Contact Center Software"],"lifecycle":[{"event":"open","at":"2026-09-25T15:35:49Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.59,"p_room":0.55,"age_days":25,"expected_fill_days":24,"reasons":["conf:1","win:tail"],"computed_at":"2026-09-26T04:00:17Z"},"pay":null,"html_url":"https://alion.io/job/balto-implementation-manager","json_url":"https://alion.io/job/balto-implementation-manager.json","meta":{"generated_at":"2026-09-26T04:00:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4327,"day_limit":5000,"remaining_today":673,"minute_limit":60,"resets_at":"2026-09-27T00:00:00Z"}}}