{"id":2377960,"url":"https://alion.io/job/bambooworks-client-success-manager-bamboo-works","title":"Client Success Manager - Bamboo Works","company":{"id":4418888,"name":"Bamboo Works","domain":"bambooworks.io","url":"https://alion.io/company/bambooworks","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":1600,"max":2000,"currency":"USD","period":"month","gross":null,"usd_annual":24000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T18:55:12Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-23T12:59:05Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"About Bamboo Works\nBamboo Works is a fast-growing international staffing firm connecting companies around the world with exceptional remote professionals. We help businesses build high-performing offshore teams across a wide range of functions, including operations, marketing, finance, technology, customer support, and executive assistance.\nAs we continue to grow, we're looking for an exceptional Client Success Manager to become the trusted advisor for our clients, ensuring every partnership delivers long-term value and success.\nIf you're passionate about building lasting relationships, solving problems proactively, and helping businesses grow through great people, we'd love to hear from you.\nThe Role\nAs a Client Success Manager, you'll own the client journey from onboarding through long-term account management. You'll become a strategic partner to a portfolio of clients, helping them build successful remote teams, coordinating recruitment efforts, supporting contractors, and identifying opportunities to grow their teams over time.\nThis is a highly collaborative role where you'll work closely with clients, recruiters, contractors, and internal leadership to deliver an exceptional experience at every stage of the partnership.\nYour success will be measured not only by client satisfaction and retention, but also by your ability to build trust, anticipate challenges, and create opportunities for long-term growth.\nRole Details\nCommitment: Full-Time (40 hours/week)\nWorking Hours: Flexible with overlap across international clients\nLocation: Fully Remote\nEngagement: Independent Contractor\nStart Date: ASAP\nMonthly Rate: $1,600 - $2,000 (can be higher, depending on level of experience) + revenue-based incentives\nWhat You'll Do\nClient Success & Relationship Management\nOwn the client relationship from onboarding through long-term partnership.\n\nLead onboarding, hiring kick-offs, and calibration sessions to ensure alignment and success.\n\nDevelop a deep understanding of each client's business, hiring strategy, and growth plans.\n\nBuild trusted relationships with key stakeholders and decision-makers.\n\nConduct regular check-ins, business reviews, and strategic planning sessions.\n\nProactively identify challenges, manage expectations, and deliver outstanding client experiences.\n\nDrive long-term client satisfaction, retention, and account growth.\n\nRecruitment Coordination\nTranslate hiring requirements into clear recruitment briefs for the Talent Acquisition team.\n\nPartner closely with recruiters throughout the hiring process.\n\nMonitor recruitment progress, timelines, and candidate pipelines.\n\nKeep clients informed with proactive communication and regular updates.\n\nEnsure every placement reflects Bamboo Works' commitment to quality and service.\n\nContractor Success\nSupport contractors throughout their engagement with Bamboo Works.\n\nConduct onboarding and regular performance check-ins.\n\nHelp contractors integrate successfully into their clients' teams.\n\nIdentify and address potential performance concerns early.\n\nFacilitate constructive conversations between clients and contractors when needed.\n\nProject & Operations Management\nAct as the primary point of coordination between clients, recruiters, contractors, sales, and leadership.\n\nKeep projects moving efficiently while ensuring alignment across all stakeholders.\n\nManage multiple client accounts simultaneously with exceptional organization and attention to detail.\n\nContinuously improve internal processes to enhance the client experience.\n\nGrowth & Account Development\nIdentify opportunities to help clients expand their remote teams.\n\nRecommend additional roles and staffing solutions that genuinely support business growth.\n\nRecognize account expansion opportunities through regular client conversations.\n\nContribute to the long-term growth of both Bamboo Works and its clients.\n\nWhat We're Looking For\nMust-Haves\n3+ years of experience in Client Success, Customer Success, Account Management, Recruitment, Staffing, Outsourcing, or another client-facing role.\n\nProven experience managing long-term client relationships with a strong focus on retention and account growth.\n\nExperience coordinating multiple stakeholders and managing several projects simultaneously.\n\nStrong problem-solving skills and confidence handling challenging client conversations.\n\nExcellent communication skills, both written and verbal, with fluent English.\n\nHighly organized, proactive, and capable of working independently.\n\nStrong commercial awareness while maintaining a client-first mindset.\n\nComfortable learning about different industries, business models, and organizational structures.\n\nNice-to-Haves\nExperience within recruitment, staffing, outsourcing, or HR services.\n\nFamiliarity with remote hiring models and globally distributed teams.\n\nExperience supporting clients hiring professionals such as executive assistants, developers, marketers, accountants, finance professionals, or operations specialists.\n\nExperience using ATS, CRM, project management, or client success platforms.\n\nIdeal Candidate Profile\nThis role is ideal for someone who:\nNaturally builds trust and long-term relationships.\n\nTakes ownership rather than waiting for direction.\n\nAnticipates challenges before they become problems.\n\nThrives in a fast-paced, entrepreneurial environment.\n\nIs calm under pressure and confident navigating complex conversations.\n\nBalances empathy with commercial thinking.\n\nEnjoys helping businesses grow through exceptional people.\n\nIs highly organized without losing sight of the bigger picture.\n\nGenuinely cares about delivering outstanding service and creating successful long-term partnerships.\n\nWhy Join Bamboo Works?\nJoin a growing international company with ambitious expansion plans.\n\nWork directly with businesses across multiple industries and countries.\n\nBuild meaningful, long-term client relationships where your work has visible impact.\n\nCollaborate with a supportive, high-performing remote team.\n\nEnjoy a high degree of autonomy, trust, and ownership in your role.\n\nBenefit from a competitive base salary plus revenue-based incentives that reward long-term client success and growth.\n\nRecruitment Process\nInitial Interview\n\nInterview with the Founders\n\nClient Success Case Discussion\n\nOffer & Onboarding","description_format":"text","description_chars":6299,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-12T18:55:12Z"}],"visa":[],"liveness":{"score":16,"band":"cold","label":"Long shot","p_open":1,"p_active":0.445,"p_room":0.35,"age_days":10,"expected_fill_days":3,"reasons":["conf:3","wave","win:tail"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":24000,"is_top_pay":false},"html_url":"https://alion.io/job/bambooworks-client-success-manager-bamboo-works","json_url":"https://alion.io/job/bambooworks-client-success-manager-bamboo-works.json","meta":{"generated_at":"2026-10-23T17:50:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27093,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418888},"rest":"https://alion.io/mcp/rest/get_company?id=4418888"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbambooworks-client-success-manager-bamboo-works"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbambooworks-client-success-manager-bamboo-works"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbambooworks-client-success-manager-bamboo-works"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bambooworks-client-success-manager-bamboo-works\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbambooworks-client-success-manager-bamboo-works"}]}