{"id":1678755,"url":"https://alion.io/job/bancfirst-client-services-support-specialist","title":"Client Services Support Specialist","company":{"id":2135613,"name":"BancFirst","domain":"bancfirst.bank","url":"https://alion.io/company/bancfirst","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Oklahoma City, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-18T13:35:00Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-06T20:48:53Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Client Services Support Specialist\nTreasury Services Department\nOklahoma City, OK\nOnsite Position\nBancFirst Tower, Downtown Oklahoma City: 100 N. Broadway, Oklahoma City 73102\nFull Time: 8:30 a.m. to 5:30 p.m. M-F\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)\nA Treasury Client Services Support Specialist is accountable for delivering high quality, extraordinary customer service to both internal and external clients through day-to-day phone calls, emails or virtual appointments. These interactions may include resolving technical issues, product functionality inquires, training assessments, etc.\nThese interactions are highly sensitive and deal with confidential matters. A business professional image, phone presence and demeanor must be used at all times to achieve client satisfaction and retention while following all policies, procedures and federal regulations.\nSuccessfully satisfy the initial request and refer any Treasury services needs you may have uncovered during the interaction. Communicate to the Client’s Treasury Management Officer with any information they may need, to follow up with the Client.\nA Treasury Client Services Specialist is successful when utilizing their critical thinking skills and their ability to listen and communicate both written and verbal, in a fast pace environment.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nREQUIREMENTS\nProficiency with Microsoft Office and knowledge of, or the ability to quickly learn banking software applications\nAble to perform in a highly sensitive environment, deal with confidential matters, multitask and meet deadlines\nWork well individually and with a team while maintaining a positive attitude\nMust demonstrate a business professional image and demeanor\nOutstanding listening and communication skills, both written and verbal\nPossess critical thinking skills\nExcellent work ethic\nPREFERRED SKILLS\nKnowledge of general banking and Treasury Management Products and Services\nBachelor's degree or equivalent work experience\nPHYSICAL REQUIREMENTS\nConstant use of computer screens\nAbility to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear\nIntermittently standing, stooping, bending at the waist, walking, kneeling or crouching\nAbility to sit and/or stand for long periods of time during the workday\nLong periods of typing and repetitive motion\nAbility to lift and/or move and carry 10 pounds\nHometown service, statewide strength.BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.\nEOE - BancFirst is an Equal Opportunity employer.\nDiversity…Our differences enhance business performance.","description_format":"text","description_chars":3325,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-02T09:18:58Z"}],"visa":[],"liveness":{"score":49,"band":"ok","label":"Likely open","p_open":1,"p_active":0.654,"p_room":0.75,"age_days":17,"expected_fill_days":22,"reasons":["conf:1","win:late"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/bancfirst-client-services-support-specialist","json_url":"https://alion.io/job/bancfirst-client-services-support-specialist.json","meta":{"generated_at":"2026-10-06T22:31:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2979,"day_limit":5000,"remaining_today":2021,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2135613},"rest":"https://alion.io/mcp/rest/get_company?id=2135613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbancfirst-client-services-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbancfirst-client-services-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbancfirst-client-services-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bancfirst-client-services-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbancfirst-client-services-support-specialist"}]}