{"id":1967927,"url":"https://alion.io/job/bancfirst-customer-service-representative","title":"Customer Service Representative","company":{"id":2135613,"name":"BancFirst","domain":"bancfirst.bank","url":"https://alion.io/company/bancfirst","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Reno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-06T16:17:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-18T04:09:55Z","board_verified":true,"closed_at":null,"days_open":11,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":11},"description":"Customer Service Representative\nEl Reno, OK\nPOSITION SUMMARY\nIdeal candidate is seeking long term employment with room for advancement, is committed to excellent customer service while complying with policy and procedure, and has an outstanding personality.\nESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nResponsible for the opening of new accounts.\nUtilize Connections and the On-boarding process to grow customer relationships.\nEfficiently process customer requests, including but not limited to, account maintenance, check orders, stop payments, ATM/Check Card disputes, balance inquiries, balance transfers, etc.\nResponsible for maintaining legal documents.\nPromote BancFirst services through cross selling banking products to new and existing clientele.\nProvide extraordinary customer service at all times.\nPerform other job related duties and projects as assigned.\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.\nREQUIREMENTS\nMust possess the ability to work very well with all kinds of people and enjoy heavy customer service tasks.\nStrong customer service skills.\nKnowledge of policies and procedures as well as federal guidelines.\nAbility to acquire an understanding of BancFirst products and services.\nProficient in Microsoft Office and knowledge of, or the ability to quickly learn, banking software applications.\nOutstanding listening and communication skills, both written and verbal.\nMust be able to interact with other offices and departments for accurate resolutions to problems and errors, while continuing to complete job tasks in a timely manner.\nCritical thinking skills.\nWork well under stress and deadlines while managing multiple tasks.\nProfessional appearance and demeanor.\nAbility to work various hours as assigned to meet the needs of the business.\nDemonstrated good attendance and punctuality.\nPREFERRED SKILLS AND QUALIFICATIONS\nPrevious banking experience and/or customer service experience in related field.\nBilingual (Spanish) a plus.\nPHYSICAL REQUIREMENTS\nConstant use of computer screens.\nAbility to operate a computer keyboard, use hand to finger, handle or feel, reach with hands and arms, and talk, see or hear.\nIntermittently standing, stooping, bending at the waist, walking, kneeling or crouching.\nAbility to sit and/or stand for long periods of time during the workday.\nLong periods of typing and repetitive motion.\nAbility to lift and/or move and carry 10 pounds.\nLOCATION\nBancFirst, El Reno\n2000 S. Country Club Rd.\nEl Reno, OK 73036\nHOURS\nFull Time: 8am - 5pm\nM-F, Saturdays as scheduled\nHometown service, statewide strength.BancFirst is committed to investing in the future of Oklahoma communities. BancFirst is a $13 billion bank offering personal and commercial products, trust, insurance, and investment services in sixty Oklahoma communities. Employees enjoy excellent benefits and a learning environment that allows them to continuously improve their skills to deliver highly personalized service to customers.\nEOE - BancFirst is an Equal Opportunity employer.\nDiversity…Our differences enhance business performance.","description_format":"text","description_chars":3445,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-10-06T18:04:54Z"}],"visa":[],"liveness":{"score":69,"band":"ok","label":"Likely open","p_open":1,"p_active":0.763,"p_room":0.9,"age_days":10,"expected_fill_days":20,"reasons":["conf:0","win:mid"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bancfirst-customer-service-representative","json_url":"https://alion.io/job/bancfirst-customer-service-representative.json","meta":{"generated_at":"2026-10-18T04:50:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2135613},"rest":"https://alion.io/mcp/rest/get_company?id=2135613"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbancfirst-customer-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbancfirst-customer-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbancfirst-customer-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bancfirst-customer-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbancfirst-customer-service-representative"}]}