Artificial Intelligence Lead - Insurance Domain

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance fordriven professionalsto grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

The Wealth Management & Insurance division covers three businesses in all Santander Group countries: Insurance, Asset Management and Private Banking. We work to provide the best solutions to our clients in these three businesses in the 10 countries where we are present.

THE DIFFERENCE YOU MAKE

Santander Insurance is looking for an Artificial Intelligence Lead based out ofMadrid.

As an Artificial Intelligence Lead for the Insurance Domain, you will drive the strategic development and implementation of AI technologies across insurance value chains, accelerating digital transformation, enhancing risk assessment capabilities, improving claims efficiency, and strengthening customer engagement through advanced AI solutions.

The role sits within the insurance domain and works closely with the WM&I Chief Data & Artificial Intelligence Office (CDAIO) and with Insurance Product, Underwriting, Claims, Pricing, Risk, Distribution, and Operations teams.

This is a unique opportunity to shape the AI agenda within the Insurance business and spearhead the deployment of AI and GenAI solutions to generate competitive advantage and sustainable growth.

We’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:

• Develop and execute a comprehensive AI strategy aligned with Insurance business objectives (growth, loss ratio optimization, customer retention, operational efficiency).

• Identify and prioritize high-impact AI and GenAI use cases across the insurance value chain, including:

  • Underwriting automation and risk scoring

  • Pricing optimization and actuarial modeling enhancement

  • Claims automation and fraud detection

  • Customer service virtual assistants and policy servicing

  • Document intelligence for policy and claims processing

• Design and deploy AI-powered solutions to improve combined ratio, customer experience, and operational scalability.

• Lead cross-functional teams (Data Science, IT, Actuarial, Risk, Operations, Compliance) in AI solution design and integration.

• Oversee development, validation, and monitoring of machine learning models for predictive analytics and risk modeling.

• Ensure compliance with insurance regulatory frameworks, model governance standards, data privacy laws, and ethical AI principles.

• Drive AI research, prototyping, and proof-of-concept initiatives focused on insurance innovation.

• Establish and manage partnerships with AI technology vendors, insurtech firms, and research institutions.

• Promote AI literacy and change management across Insurance business units.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organization. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Professional Experience

• Proven experience with GenAI and AI/ML applications in Insurance. (Required)

• 8+ years of experience in AI/ML roles with strong applied problem-solving background. (Required)

• 5+ years of experience in Insurance (Life, P&C, Health, or Reinsurance) or insurance technology. (Required)

• Demonstrated experience implementing AI/ML solutions in underwriting, pricing, claims, fraud, or customer analytics. (Required)

• Experience leading large-scale AI programs and managing multidisciplinary teams. (Required)

• Strong understanding of actuarial concepts, risk modeling, and insurance KPIs (loss ratio, combined ratio, retention, claims leakage). (Required)

Education

• BSc or MSc degree in Computer Science, Artificial Intelligence, Mathematics, Actuarial Science, Engineering, or related quantitative field. (Required)

• AI/ML, cloud, or data science certifications. (Preferred)

Languages

• Fluent English and Spanish (Required)

Hard Skills

• Expert-level knowledge of machine learning algorithms and predictive modeling.

• Strong understanding of GenAI, LLM applications, and prompt engineering in regulated environments.

• Proficiency in Python and AI development frameworks.

• Experience with cloud AI platforms (AWS, Azure, GCP).

• Knowledge of MLOps, model governance, and model risk management frameworks.

• Understanding of actuarial modeling and insurance risk assessment processes.

• Familiarity with insurance regulatory requirements (e.g., Solvency II, IFRS 17, local supervisory frameworks).

Soft Skills

• Strong strategic thinking and innovation leadership capabilities.

• Excellent communication skills across technical and business stakeholders.

• Advanced analytical and problem-solving skills.

• Experience leading organizational change and AI-driven transformation in insurance environments

WE VALUE YOUR IMPACT

Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers.

• We’reenable our teams to go beyond through global opportunities and broad career paths.

• Flexibility that works. Enjoy a hybrid working models -some days remote, some days onsite with your team-along with flexible hours.

• Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: Santander Open Academy (www.santanderopenacademy.com)

• Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us.

• Financial advantages. Benefit frompreferential banking terms, special interest rates on loans, life insurance, and more.

• Your health is our priority. ThroughBeHealthy, our global wellness programme, we promote Holistic wellbeing.

• We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage.

• Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services.

• Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning-we’ll tell you more when you join!

We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way.

LOCAL COMPLIANCE

Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?