{"id":1487158,"url":"https://alion.io/job/banco-santander-associate-application-support-engineer","title":"Associate, Application Support Engineer","company":{"id":11879,"name":"Banco Santander","domain":"santander.com","url":"https://alion.io/company/banco-santander","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":65,"ghost_share":0,"stale_share":0.477,"repost_share":0.015,"time_to_fill_p50_days":13,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":69000,"max_usd":141000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":240},"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Linux","optional":false},{"name":"Waterfall","optional":false},{"name":"Windows Server","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"C#","optional":true},{"name":"Dynatrace","optional":true},{"name":"PowerShell","optional":true},{"name":"Splunk","optional":true}],"status":"live","first_seen_at":"2026-09-29T23:45:17Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-01T13:35:55Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Associate, Application Support EngineerCountry: United States of AmericaIt Starts Here:\nSantander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.\nIf you are interested in exploring the possibilities We Want to Talk to You!\nThe Difference You Make:\nThe Application Support Engineering team is responsible for application deployment, production and lower environment support, incident resolutions, stability and maintenance efforts. In addition to the production environment for SC Originations and Servicing that this team supports, there are an estimated 30+ lower environments that this team continually works on aday-to-daybasis. This environment count continually grows in order to sustain new business requests. This team runs a backlog of requests.\nSupport critical production applications, respond to and address production issues. \nTroubleshoot nonproduction environments and production environments as they relate to code deployment and application releases. \nAddress major incidents, critical application systems related issues, application systems stability within the Operations work stream. \nMonitor and address incoming requests into the ASE Service Now queue for nonproduction deployment, research, investigation, troubleshooting. \nPerform daily maintenance on a regular and consistent basis at the beginning of the shift and at the end of shift. \nAddress issues from daily maintenance or automation results that are sent to the team. \nCollaborate closely with developers to ensure that the designed solution responds to non-functional requirements such as availability, performance, security, and maintainability.\nUtilize extensive knowledge with Windows Server / Linux OS troubleshooting to determine root cause of system related issues. \nCreate a bridge between development and operations by applying a software engineering mindset to systems support and administration.\nEnsures efficiencies within the software delivery pipeline.\nInvestigate, resolve or determine root cause of server infrastructure related issues. \nKnowledgeable with agile methodology and TFS.\nKnowledge of monitoring toolsets and alerting/notification configuration. \nExpertise with load balancer configuration and troubleshoot of configuration.\nStrong Communications both written and verbal. \nPerforms impact analysis and drive root remediation across application and infrastructure tiers by facilitating real-time and offline triages. Engage vendors as required.\nProvides technical oversight and execute on infrastructure upgrade activities.\nCreates well-written and understandable technical documentation.\nMaintains good working relationships with stakeholders and business teams as well as Incident/Problem managers, other technical support and development teams\nDelivers appropriate metrics for reporting on key performance and working with the performance and reliability team to drive continual service improvement.\nWorks with the relevant development and application reliability teams to ensure proper root cause analysis is performed, workarounds and known errors are documented, seek improvements to ensure that lessons are learnt from incidents to prevent a future reoccurrence.\nOther duties as assigned.\nWhat You Bring:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation:\nBachelor's Degree: in Computer Science/Software Engineering or equivalent field.or equivalent work experience- Required\n\n Qualifications:\n5-9years’ Experiencesupporting web-based applications by applying relevant technology architectures.- Required.\nKnowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development)\nSolid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments and Data center operations.\nExcellent customer service skills that build high levels of customer satisfaction for internal and external customers\nDemonstrated ability to communicate effectively with both technical and non-technical individuals\nAbility to collaborate and perform in a dynamic andcontinuous improvementseeking environment\nWillingly shares relevant technical and/or industry knowledge and expertise to other resources\nExcellent problem-solving, team, and time management skills\nResourceful and proactive in gathering information and sharing ideas\nHands-on experience with problem diagnosis and creativeproblem-solvingskills\nAbility to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques\nAbility to independently manage multiple tasks and client commitments concurrently\nStrong attention to detail\nSelf-motivated and highly professional with ability to lead and take ownership and responsibility\nAbility to engage in technical conversations with various technical support groups\nCertifications:\nNo Certifications listed for this job.\nIt Would Be Nice For You To Have:\nEstablished work history or equivalent demonstrated through a combination of work experience, training, military service, or education.\nExperience with: PowerShell, C#Automation, Splunk, Dynatrace,APIGee,TFS / Azure DevOps,Windows server, OSLinux server, OSMicrosoft Office\nWork Authorization & Sponsorship:\nApplicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.\nWhat Else You Need To Know:\nThe base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.\nBase Pay Range:\nMinimum:\n$82,500.00 USDMaximum:\n$145,000.00 USDWe Value Your Impact:\nYour contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) \nRisk Culture:\nWe embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.\nEEO Statement:\nAt Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.\nWorking Conditions:\nFrequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.\n\nEmployer Rights:\nThis job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.\nWhatTo Do Next:\nIf this sounds like a role youareinterested in, then please apply.\nWe are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at  to discuss your needs.","description_format":"text","description_chars":8523,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Blockchain & Crypto","Financial Services","Health Care","Commercial & Retail Banks"],"lifecycle":[{"event":"open","at":"2026-09-29T23:45:17Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":13,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/banco-santander-associate-application-support-engineer","json_url":"https://alion.io/job/banco-santander-associate-application-support-engineer.json","meta":{"generated_at":"2026-10-01T19:34:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2199,"day_limit":5000,"remaining_today":2801,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}