{"id":3976310,"url":"https://alion.io/job/banco-santander-associate-application-support","title":"Associate, Application Support","company":{"id":11879,"name":"Banco Santander","domain":"santander.com","url":"https://alion.io/company/banco-santander","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":82,"open_postings":115,"ghost_share":0.052,"stale_share":0.504,"repost_share":0.122,"time_to_fill_p50_days":22,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Dallas, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T18:12:40Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T18:12:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Associate, Application SupportCountry: United States of AmericaIt Starts With You:\nSantander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.\nIf you are interested in exploring the possibilities We Want to Talk to You!\nThe Difference You Make:\nThe Associate, Application Support is a position that facilitates customer-facing operations by acting as a front-line representative for operational and business issues.\nPerforms impact analysis and drive root remediation across application and infrastructure tiers by facilitating real-time and offline triages. Engage vendors as required.\nProvides technical oversight and execute on infrastructure upgrade activities.\nCreates well-written and understandable technical documentation.\nMaintains good working relationships with stakeholders and business teams as well as Incident/Problem managers, other technical support and development teams.\nDelivers appropriate metrics for reporting on key performance and working with the performance and reliability team to drive continual service improvement.\nWorks with the relevant development and application reliability teams to ensure proper root cause analysis is performed, workarounds and known errors are documented, seek improvements to ensure that lessons are learnt from incidents to prevent a future re\nWhat You Bring:\nTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEducation:\nBachelor’s Degree: in related field or equivalent demonstrated through a combination of work experience, training, military service, or education - Required\n Qualifications:\n5+ Years Experience supporting web-based applications by applying relevant technology architectures. - Required. \nKnowledge of end-to-end systems development life cycles (i.e., waterfall, iterative and other modern approaches to software development).\nSolid understanding of network and internet technology concepts, including web server technologies, database technologies, Microsoft environments and Data center operations.\nExcellent customer service skills that build high levels of customer satisfaction for internal and external customers.\nDemonstrated ability to communicate effectively with both technical and non-technical individuals .\nAbility to collaborate and perform in a dynamic and continuous-improvement seeking environment .\nWillingly shares relevant technical and/or industry knowledge and expertise to other resources.\nExcellent problem-solving, team, and time management skills.\nResourceful and proactive in gathering information and sharing ideas.\nHands-on experience with problem diagnosis and creative problem solving skills.\nAbility to work and thrive in a fast-paced environment, learn rapidly and master diverse technologies and techniques.\nAbility to independently manage multiple tasks and client commitments concurrently.\nStrong attention to detail.\nSelf-motivated and highly professional with ability to lead and take ownership and responsibility.\nAbility to engage in technical conversations with various technical support groups.\nCertifications:\nNo Certifications listed for this job.\nIt Would Be Nice For You To Have:\nEstablished work history or equivalent demonstrated through a combination of work experience, training, military service, or education.\nWork Authorization & Sponsorship:\nApplicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.\nWhat Else You Need To Know:\nThe base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.\nBase Pay Range:\nMinimum:\n$82,500.00 USDMaximum:\n$145,000.00 USDWe Value Your Impact:\nYour contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com) \nRisk Culture:\nWe embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.\nEEO Statement:\nAt Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.\nWorking Conditions:\nFrequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.\n\nEmployer Rights:\nThis job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.\nWhatTo Do Next:\nIf this sounds like a role youareinterested in, then please apply.\nWe are committed to providing an inclusive and accessible application process for all candidates. 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