{"id":1140699,"url":"https://alion.io/job/banco-santander-customer-service-advisor-s1-everyday-banking-glasgow","title":"Customer Service Advisor | S1 | Everyday Banking | Glasgow","company":{"id":11879,"name":"Banco Santander","domain":"santander.com","url":"https://alion.io/company/banco-santander","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":89,"open_postings":77,"ghost_share":0,"stale_share":0.623,"repost_share":0.013,"time_to_fill_p50_days":12,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Santander, Spain"],"countries":["ES"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T11:06:09Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-22T07:05:11Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Customer Service Advisor | S1 | Everyday Banking | GlasgowCountry: United KingdomIT STARTS HERE\nSantander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.\nThis is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.\nOur mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.\nRetail & Commercial Banking is a global business integrating all our retail and commercial banking activities to better serve our customers, improve efficiency and drive value creation.\nTHE DIFFERENCE YOU MAKE\nSantander is looking for a Customer Service Advisor based out of our Glasgow Contact Centre, we are recruiting multiple rolesworking Monday - Sunday between the hours of 8am - 6pm.\nFor our customers, you’ll be more than just the friendly voice of Santander. You’ll be a listener and problem solver. Acting as the first point of contact, whilst providing immediate and empathetic support over the phone. This role will allow you to thrive in a high-volume environment, embracing a flexible, \"can-do\" attitude, whilst working in a telephony-based role.\nWe'll help you to develop the skills needed to build strong customer relationships, take ownership, and deliver a great customer experience.\nYou’ll be flexible in your approach and comfortable in undertaking a broad range of activities. This means not limiting your time and focus on one element of your role. You’ll thrive on the variety this gives you and take satisfaction for operating in a multi-skilled environment. And you’ll be encouraged ‘Think Customer’ and share ideas on improving processes and customer experience. You’re the eyes and ears of our business after all.\nWe’re shaping the way we work through innovation, cutting-edge technology, collaboration and the freedom to explore new ideas. To succeed in this role, you will be responsible for:\nActing as the first point of contact for customers over the phone\nAssisting with day-to-day transactions, queries, and servicing\nUpdating customer records\nHelping to keep our customers and the bank safe\nBuilding relationships and finding solutions\nDeveloping your knowledge of services and products to help our customers\nIdentifying new ways to improve the customer experience\nWHAT YOU’LL BRING\nOur people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.\nThe following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nProfessional Experience\nPassionate about delivering outstanding customer service either from a face to face or a telephony background, previous financial services background isn’t essential as we’ll provide you training\nThe ability to listen and communicate effectively with customers to truly understand their needs\nIt would also be nice for you to have:\nA real desire to go above-and-beyond for customers\nEffective team working skills with a flexible, can-do approach to work\nAbility to follow process but also think on your feet\nOpenness to a broad range of activities even if outside of standard expectations\nYou will require the right to work in the UK (please see details below)\nWE VALUE YOUR IMPACT\nAt Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.\nHere, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive - personally and professionally.\nThe starting salary is £25,000 together with a £500 flexible benefit allowance and the opportunity to earn a discretionary performance-related bonus of 8% of salary.\n25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.\nVoluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments\nWe put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.\nProtection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.\nShare in Santander’s success by saving or investing in our share plans. \nAs a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services:\nCompetitive rewards that reflect the real impact you make and the value you bring.\n Wellbeing that goes beyond work - we work with a range of wellbeing partners across our 4 pillars of wellbeing (physical, mental, social and financial) to give you access to a suite of apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.\nSupport for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.\nTime to give back through volunteering opportunities that let you make a difference in the communities we serve.\nGlobal growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.\nReady to be recognised? It starts with you.\nLOCAL COMPLIANCE\nAt Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone - regardless of age, gender, disability, civil status, race, religion or sexual orientation.\nWe’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.\nWe want our people to thrive - at work and at home - while delivering the best outcomes for our customers and supporting each other to grow.\nTo make this possible, our roles are site-based with a hybrid working pattern, where colleagues are expected to attend the office at least 12 days per month (pro-rata for part-time roles).\nWhen applying, please consider the travel distance, time and cost to your chosen office location.\nRight to work in the UK\nAll candidates must have the right to work in the UK to commence employment with Santander.\nWHAT TO DO NEXT\nIf this sounds like a role you are interested in, then please apply.\nIf there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at ","description_format":"text","description_chars":7425,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Growth opportunities","Health insurance","Hybrid work","Parental leave"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Corporate Events","Research Institutes"],"lifecycle":[{"event":"open","at":"2026-09-23T11:06:09Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:17","win:early","comp:brand"],"computed_at":"2026-09-24T05:05:50Z"},"pay":null,"html_url":"https://alion.io/job/banco-santander-customer-service-advisor-s1-everyday-banking-glasgow","json_url":"https://alion.io/job/banco-santander-customer-service-advisor-s1-everyday-banking-glasgow.json","meta":{"generated_at":"2026-09-24T05:05:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}