Manager, UX & UI Design

It Starts Here:

Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey and together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

If you are interested in exploring the possibilities We Want to Talk to You!

The Difference You Make:

The UX Designer is responsible for leading user research, product discovery, interaction design, and usability efforts for web and mobile applications. Working closely with Product Managers, Product Owners, business stakeholders, and development teams, this role uncovers user needs, validates business assumptions, and translates insights into intuitive, user-centered experiences. The UX Designer serves as the voice of the customer throughout the product lifecycle, using research and data to influence product strategy, improve usability, and drive customer satisfaction.

Responsibilities include conducting user research, facilitating workshops, creating personas, journey maps, information architecture, user flows, wireframes, and prototypes, and validating solutions through usability testing and iterative design. The UX Designer will partner closely with UI Designers to ensure research findings and interaction models are effectively translated into polished visual designs and development-ready solutions.

The ideal candidate is a strategic thinker and problem solver with deep expertise in user-centered design, strong research and analytical skills, and a passion for designing experiences that balance customer needs, business goals, and technical constraints.

• Lead user research activities, including customer interviews, stakeholder interviews, surveys, usability testing, contextual inquiry, and prototype validation.
• Partner with Product Managers, Product Owners, business stakeholders, and development teams to understand business objectives, user needs, and product requirements.
• Lead product discovery efforts to identify customer pain points, unmet needs, opportunities, and experience improvements.
• Synthesize research findings into personas, journey maps, service blueprints, experience maps, and actionable recommendations.
• Define information architecture, navigation structures, workflows, and interaction models for complex web and mobile applications.
• Create user flows, wireframes, storyboards, and low- to mid-fidelity prototypes using Figma and other UX tools.
• Facilitate design thinking workshops, discovery sessions, and collaborative ideation activities with stakeholders and cross-functional teams.
• Apply user-centered design methodologies to rapidly test, iterate, and refine solutions based on user feedback and business priorities.
• Establish hypotheses, success metrics, and validation plans to assess the effectiveness of proposed experiences.
• Identify usability issues and experience gaps and develop thoughtful, scalable solutions that improve customer outcomes.
• Advocate for accessibility, usability, and customer-centered decision making throughout the product development lifecycle.
• Collaborate closely with UI Designers to ensure research insights and intended interactions are accurately reflected in final visual designs.
• Communicate research findings, design recommendations, project status, opportunities, and risks to stakeholders and leadership.
• Stay current with UX research methodologies, design trends, accessibility standards, and industry best practices.

What You Bring:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong portfolio demonstrating expertise in UX research, product discovery, interaction design, information architecture, journey mapping, wireframing, prototyping, and usability testing across web and mobile applications.
• Deep understanding of user-centered design principles, design thinking methodologies, interaction design, and experience design best practices.
• Experience planning, facilitating, and synthesizing qualitative and quantitative user research.
• Strong analytical skills with the ability to identify patterns, insights, opportunities, and root causes through customer research and behavioral data.
• Proficiency with Figma and modern UX design and prototyping tools.
• Ability to translate complex business requirements into intuitive and effective user experiences.
• Experience creating personas, journey maps, workflows, user flows, wireframes, and validation prototypes.
• Understanding of responsive design principles, accessibility standards (WCAG), and inclusive design practices.
• Ability to influence product strategy and decision-making through customer insights and evidence-based recommendations.
• Excellent communication, facilitation, presentation, and stakeholder management skills.
• Strong collaboration skills and the ability to work effectively in cross-functional Agile teams.
• Self-directed, proactive, and comfortable working in fast-paced, iterative environments with evolving priorities.

Education:

• Bachelor's Degree (BA/BS) in Human-Computer Interaction (HCI), User Experience Design, Human Factors, Psychology, Cognitive Science, Information Science, Interaction Design, Graphic Design, or a related field required.

Qualifications:

• 5-7 years of professional experience in UX research, product discovery, interaction design, information architecture, usability testing, and experience design required.
• Demonstrated experience conducting customer research, synthesizing findings, and translating insights into actionable product and design recommendations required.
• Experience leading end-to-end UX activities from discovery and research through validation and delivery required.
• Experience creating user flows, journey maps, wireframes, prototypes, and information architecture for complex digital products required.
• Hands-on experience with usability testing, accessibility reviews, and evidence-based design practices required.
• Experience partnering with product management, technology teams, and business stakeholders in Agile development environments required.
• Experience building or contributing to enterprise design systems and reusable interaction patterns preferred.
• Experience delivering solutions for complex business workflows and enterprise applications preferred.
• Experience in financial services, insurance, healthcare, or other regulated industries preferred.
• Experience with accessibility standards and WCAG compliance required.

Certifications:

• N/A

It Would Be Nice For You To Have:

• Experience in one or more of the following industries: Consumer Directed Healthcare, flexible benefits, employee benefits administration, banking, healthcare, or similar sectors serving employer-sponsored benefit programs.

What Else You Need To Know:

The base pay range for this position is posted below and represents the annualized salary range. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications and location.

Base Pay Range:

Minimum:

Maximum:

We Value Your Impact:

Your contribution matters and it’s recognized. You can expect a fair and competitive rewards package that reflects the impact you create and the value you deliver. We know rewards go beyond numbers. Offering more than just a paycheck our benefits are designed to support you, your family and your well-being, now and into the future. Santander Benefits - 2026 Santander OnGoing/NH eGuide (foleon.com)

Risk Culture:

We embrace a strong risk culture and all of our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

EEO Statement:

At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status or any other characteristic protected by law.

Working Conditions:

Frequent minimal physical effort such as sitting, standing and walking is required for this role. Depending on location, occasional moving and lifting light equipment and/or furniture may be required.

Employer Rights:

This job description does not list all of the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment and either you or the employer may terminate your employment at any time for any reason.

WhatTo Do Next:

If this sounds like a role youareinterested in, then please apply.

We are committed to providing an inclusive and accessible application process for all candidates. If you require any assistance or accommodation due to a disability or any other reason, please contact us at [email protected] to discuss your needs.