TSB | Customer Service Consultant | Grade B | Financial Support | Barnwood, Gloucester (12 Month Fixed Term Contract)

IT STARTS HERE

Santander (www.santander.com)is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

THE DIFFERENCE YOU MAKE

We understand the value of real-world experience the kind you gain by running a household, budgeting for a family, or navigating life’s unexpected challenges. These are precisely the skills we need.

As a Financial Paramedic within our award-winning Financial Support telephone-based team you’ll spend your time helping our mortgage customers back to financial health. You’ll be there to find out exactly what our customers need by listening, building relationships and a detailed picture of each unique situation. Helping our customers and our business at the most critical of times.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Financial services experience is beneficial, but it isn’t essential. If you understand how to budget, how household bills work, and the pressures families face - you already have the core skills for this role. Paired with your excellent communication skills, you’ll quickly learn the technical side of things and will be able to meet our customer’s needs.

• By feeling what the customers feel you’ll be able to consistently engage with them in the most productive way when they need us the most.
• Multi-skilled to carry out a variety of telephony-based customer service activities, ensuring that processes, procedure, and regulatory standards are achieved.
• Helping customers in financial difficulty, diagnosing symptoms and tailor making treatments to help our customers back to financial health.
• Customers want to speak with friendly, helpful people when they call their bank. As a Financial Paramedic, you’ll be able to find out exactly what our customer’s needs are by listening to them and building good relationships, always looking to be better for each customer.
• Delivering for our customers and keeping things simple is key. You will support customers with all their banking queries and be keen to develop yourself to build confidence helping customers remain in their homes, today, tomorrow and in the future.

WE VALUE YOUR IMPACT

At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:

• Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5% on target) based on company performance.
• Fantastic company pension - TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare
• Opportunities to grow your career within a global organisation

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at home-whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

When applying, please consider the travel distance, time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected]