TSB | Senior Process Consultant | Grade C | Rectifications | Barnwood or Birmingham | 12 Month FTC

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

THE DIFFERENCE YOU MAKE

The Support Analyst plays a key role in supporting Rectification Support Managers with the delivery of rectifications impacting more than 1,000 customers, with a value in excess of £50,000. The role involves working closely with key stakeholders across Finance, Products, Legal, Conduct Risk and Credit Risk. You will make a difference by:

• Completing weekly quality file checks and ensuring actions remain up to date.

• Collating, updating and circulating meeting materials and reporting packs to support effective governance and oversight.

• Managing core learning activities and supporting completion of required training.

• Managing the Capita tracing process to support the identification and contact of gone-away customers who require written communications.

• Managing purchase requisitions and associated purchase order processes in line with required controls.

• Working collaboratively with stakeholders to support rectifications through to conclusion, including monitoring progress and following up on actions across a range of stakeholder groups.

• Supporting managers with the delivery of multiple rectifications of varying complexity, ensuring activity progresses against agreed deadlines.

WHAT YOU’LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong problem-solving and analytical skills, including the ability to analyse complex data sets
• Excellent communication skills; both written and oral
• Excel and PowerPoint skills
• Ability to work proactively and independently in a fast-paced environment.

WE VALUE YOUR IMPACT

At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

We have an excellent benefits package which includes:

• Extra 9% of your salary to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
• Variable Pay Award (5% on target) based on company performance.
• Fantastic company pension - TSB contributing up to 13%
• 25 days holidays (plus bank holidays)
• Private Healthcare
• Opportunities to grow your career within a global organisation

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

Inclusion matters at TSB. We want everyone to feel at home-whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

When applying, please consider the travel distance, time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected]