{"id":3841411,"url":"https://alion.io/job/bancroft-it-support-analyst","title":"IT Support Analyst","company":{"id":2247542,"name":"Bancroft","domain":"bancroft.org","url":"https://alion.io/company/bancroft-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cherry Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":22,"max":25,"currency":"USD","period":"hour","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Service Desk","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T22:59:53Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-07T10:32:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nBancroft is currently seeking a ITSupport Analyst to join our Corporate team! This is a hybrid position - 3 days in office, two days remote after a 90-day probationary period.\nHours: 8:00am-4:30pm M-F (hybrid)\nLocation: Cherry Hill, NJ\nSalary: $ 22.59-$ 25.58/hr\nAre you looking for a new professional challenge? Do you want to build a fulfilling career with real purpose? Join Bancroft, one of the region’s largest nonprofit human services organizations. Here, you’ll be supported by coworkers who are committed to one another, and who strive toward one mission and purpose.\nBancroft is a leading service-provider for children and adults with autism, other intellectual or developmental disabilities or those in need of neurological rehabilitation.As a nonprofit organization, we are solely committed to supporting people with special needs and their families, to help make it One World. For Everyone.\nResponsibilities\nPosition Summary: Provides overall support, problem analysis, problem resolution, consultation, and training to systems users throughout the organization by leveraging critical thinking and problem-solving skills.\nPerforms a high level of problem solving and analysis for various software/OS applications (Such as current Windows, Microsoft Office, Google Apps, Kronos UKG, Dell Security Suite, Harris CCP,Salesforce, CoCentrix), ServiceDesk, Global Search/Forms, Onelogin, Better Cloud, Kno2 faxing, Ring Central, and hardware systems (desktops, laptops, printers, iPads/tablets, cell phones, in home network equipment, VoIP phones, etc.) in response to specific requests.\nPerforms routine hardware and software maintenance and assists in proper upkeep and utilization of systems. Installs and maintains computer network communication devices, cables, computer hardware and their associated components to ensure maximum operating efficiency.\nAssists in systems planning, analysis, and recommending enhanced business solutions.\nAssists in design, analysis, evaluation, testing, and implementation of solutions.\nThoroughly and accurately documents incoming requests received via phone call, voicemail, assigned through ticketing system, or while providing daily field support to user groups, to include requestor’s name, explanation of problem, response time, resolution, work completed, etc.\nEnters, maintains, and follows up on support requests and/or work orders based on priority and severity of request. Maintains request log and, upon problem resolution, updates user request in the departmental tracking system.\nQualifications\nEducation & Experience\nHigh school diploma or equivalent required.\n\nMinimum of one year of experience in a corporate IT environment, providing technical support in a networked environment.\n\nExperience troubleshooting Windows 11 operating systems and supporting a variety of mobile devices, including iPads, tablets, Chromebooks, and cell phones.\n\nStrong customer service and communication skills, with excellent follow-through and the ability to work effectively with employees and professionals across all departments.\n\nAbility to troubleshoot hardware and software issues, install and configure software, resolve software conflicts, and install and support peripheral equipment.\n\nPreferred Qualifications\nCurrently holds or is actively pursuing at least one relevant industry certification, such as CompTIA A+, Network+, Security+, or a Microsoft Windows certification.\n\nFamiliarity with basic computer networking, routers, and systems analysis.\n\nSpecial Skills & Abilities\nAbility to analyze and troubleshoot technical problems using available resources and research tools.\n\nAbility to interpret, analyze, and modify computer systems, methods, and procedures.\n\nKnowledge of computer hardware, software installation, configuration, and troubleshooting.\n\nAbility to diagnose and resolve hardware, software, connectivity, and peripheral equipment issues.\n\nStrong problem-solving skills and the ability to prioritize and manage multiple support requests while maintaining a customer-focused approach.\n\nKeywords\nIT Support Analyst, Desktop Support, IT Help Desk, Help Desk Analyst, IT Helpdesk, Technical Support, Support Technician, Desktop Support Technician, Level 1 Support, Service Desk\nEEO Statement\nBancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.","description_format":"text","description_chars":4795,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Real Estate","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-11-05T22:59:53Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":12,"reasons":["conf:3","win:early","comp:junior"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/bancroft-it-support-analyst","json_url":"https://alion.io/job/bancroft-it-support-analyst.json","meta":{"generated_at":"2026-11-07T10:53:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10348,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2247542},"rest":"https://alion.io/mcp/rest/get_company?id=2247542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbancroft-it-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbancroft-it-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbancroft-it-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bancroft-it-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbancroft-it-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3841411}},{"tool":"search_jobs","arguments":{"company":"bancroft.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3841411},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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