{"id":3089759,"url":"https://alion.io/job/bancroft-training-manager","title":"Training Manager","company":{"id":2247542,"name":"Bancroft","domain":"bancroft.org","url":"https://alion.io/company/bancroft-org","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cherry Hill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":79000,"max":95000,"currency":"USD","period":"year","gross":null,"usd_annual":95000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-22T14:33:21Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T21:22:42Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Overview\nWe are Hiring: Training Manager\nLocation: Cherry Hill, NJ - Corporate Office, on-site\nDepartment: Adult Residential\nFLSA Status: Exempt\nSalary range $79,000-$95,000/year\nThe Training Manager ensures all residential managers and staff are fully equipped, competent, and supported to run high-quality Intellectual and Developmental Disabilities (IDD) programs. This role focuses on building a structured, competency-based training pipeline so managers possess the exact knowledge and tools required for operational success. Operating under a servant leadership philosophy, this position prioritizes serving, supporting, and empowering staff teams to drive deep engagement for both employees and the individuals we support.\nResponsibilities\nServant Leadership & Culture Cultivation\nModel and instill a servant leadership culture across all training programs, shifting the managerial mindset from enforcement to support, empathy, and employee empowerment.\nInfuse training curricula with strategies that promote the active, meaningful engagement and autonomy of the individuals we support.\nTrain leadership on staff engagement and retention techniques to build strong, cohesive, and motivated residential teams.\nChampion person-centered care values across all training modules and organizational levels. \nManager Training & Competency Development\nDesign and launch a comprehensive onboarding and training program specifically for all new residential managers.\nDevelop competency-based testing models to objectively measure and verify manager readiness.\nCreate practical \"Quick Guides\" for critical operational needs, explicitly outlining who to call for what and the allotted timeframes for escalation.\nBridge the gap between theoretical compliance regulations and daily on-the-ground operational execution.\n QA Realignment & Multi-Disciplinary Collaboration\nPartner with Behavioral, Medical, and Operational teams to identify and support existing managers who require targeted skill-building in specific areas.\nCollaborate with Quality Assurance (QA) to convert audit deficiencies, medication variances, and incident trends into immediate, actionable retraining modules. \nBuild professional growth tracks to cultivate the skills of high-potential staff interested in internal advancement.\nEvaluate and overhaul the existing Tier 2 training framework to maximize engagement and practical skill building. \nProvide strategic oversight for Senior Associate training tracks to prepare them for future leadership roles.\n LMS Systems, Data, & Feedback Loops\nDevelop and implement systems to collect continuous feedback from training participants to evaluate course effectiveness and drive iterative improvements. \nOwn and manage the training pipeline within UKG Pro Learning, utilizing it as the primary system of record for tracking completion rates and feedback data.\nSource and integrate external training materials from platforms including Relias, LinkedIn Learning, and industry-specific resources. \nEnsure all training curricula comply with current state IDD licensing, Medicaid, HCBS waivers, and federal regulatory requirements. \nSupervise and mentor one Operations Coordinator, delegating administrative tasks, UKG data entry, and course scheduling.\nQualifications\nEducation & Experience\nBachelor’s degree in Human Services, Education, or a related field required OR 5 years of leadership experience within IDD residential or HCBS programs and training.\nProven track record of designing training programs, curricula, or competency assessments.\nSkills & Knowledge\nDemonstrated commitment to servant leadership principles and a supportive, team-first management style.\nSystem proficiency with UKG Pro (Learning/LMS) and specialized platforms like Relias is highly preferred.\nDeep understanding of IDD residential regulations, clinical/behavioral intersections, and quality assurance standards.\nExpertise in instructional design, survey methodology (for feedback collection), and creating simplified escalation workflows.\nStrong data literacy with the ability to track completion metrics and translate user feedback into program improvements.\nExceptional emotional intelligence to build trust across clinical, medical, and operational departments.\nPhysical & Environmental Requirements\nFrequent travel between residential program sites is required \nAbility to deliver training directly inside active residential group home settings.\nCapability to sit or stand for extended periods while facilitating classroom or virtual training sessions.\nAbility to occasionally lift up to 25 pounds (training materials, equipment).\nEEO Statement\nBancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.\nBancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.","description_format":"text","description_chars":5542,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":5,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Health Care","Real Estate","Disability Support Services"],"lifecycle":[{"event":"open","at":"2026-10-22T14:33:21Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":12,"reasons":["conf:3","win:early"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":95000,"is_top_pay":false},"html_url":"https://alion.io/job/bancroft-training-manager","json_url":"https://alion.io/job/bancroft-training-manager.json","meta":{"generated_at":"2026-10-23T22:51:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5968,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2247542},"rest":"https://alion.io/mcp/rest/get_company?id=2247542"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbancroft-training-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbancroft-training-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbancroft-training-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bancroft-training-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbancroft-training-manager"}]}