{"id":2923968,"url":"https://alion.io/job/bandwidth-global-customer-implementation-specialist","title":"Global Customer Implementation Specialist","company":{"id":58459,"name":"Bandwidth","domain":"bandwidth.com","url":"https://alion.io/company/bandwidth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":5,"ghost_share":0,"stale_share":0.8,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Solutions","role_family":"Solutions","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":83000,"max_usd":174000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":482},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Monday.com","optional":false}],"status":"live","first_seen_at":"2026-10-15T15:29:24Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-28T04:22:22Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"Who We Are:\nAt Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.\nBecause we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.\nWe call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.\nWe're experts who speak like humans. Ready to build what's next? #JoinTheBand\nWhat We Are Looking For:\nThe Global Customer Implementation Specialist is the engine of the Bandwidth Implementation team. You own your customers from the moment a deal closes to the moment they graduate to their long-term support team, and you drive that journey with purpose. Getting customers to live production traffic on the Bandwidth network as fast as possible is the mission, and you take that personally.\nYou own your cases without day-to-day direction. You build project plans, manage customer relationships, coordinate across internal teams, and hold everyone accountable to the timeline including the customer. You understand what the customer is trying to achieve and you shape the experience around that outcome, not just the checklist.\nYou are expected to deliver consistently, communicate proactively, and contribute to the team beyond your own case load. Lane assignment is determined by account complexity, team need, and your demonstrated capabilities.\nWhat You'll Do:\nCustomer and project managementOwn the full implementation lifecycle for assigned accounts from case creation through graduation.\nBuild and manage a project plan for assigned accounts. Define milestones, assign action items, and keep all parties accountable to committed dates.\nFacilitate customer calls, training sessions, and regular status updates. Set clear expectations from day one and communicate changes proactively.\nIdentify and address customer stalls before they become delays. Engage Sales when a business-side intervention is needed.\nDeliver complete handovers to the receiving team at graduation with full context and no open items left unresolved.\n\nTechnical executionConfigure customer environments, guide compliance submissions, and troubleshoot technical issues across Bandwidth's product portfolio.\nDevelop working knowledge of voice, messaging, porting, 911, and Bandwidth's API-based platform sufficient to guide customers independently through standard implementations\nIdentify technical blockers early and coordinate with internal support and engineering teams to resolve them without letting the customer spin.\n\nCommunication and collaborationCommunicate clearly and consistently with customers and internal stakeholders. Updates are specific, timely, and never require a follow-up to understand.\nClose the loop on every open item. When something changes, communicate it before being asked.\nCollaborate effectively across Sales, Account Management, Technical Support, Porting, and Product teams to drive customer outcomes.\nSurface recurring issues, process friction, and product gaps to leadership with supporting context.\n\nOperational standardsKeep CRM and all case management systems accurate and current in real time.\nMeet or exceed Time to First Value and Time to Live Traffic targets established for the assigned lane.\nManage a concurrent case load appropriate to lane assignment and case complexity without sacrificing quality on any engagement.\n\nWhat You Need:\n3 or more years of implementation, project management, or technical customer-facing experience in a B2B SaaS or technology environment.\nDemonstrated ability to manage multiple concurrent projects independently from initiation through completion.\nWorking knowledge of VoIP, SIP, or telecommunications concepts sufficient to guide customers through technical onboarding.\nStrong written and verbal communication skills. Customers and colleagues should rarely need to follow up for a status or next step.\nAbility to navigate ambiguous situations and competing priorities without losing momentum or quality.\nProficiency in CRM, Monday.com, or equivalent CRM and project management tools.\nBachelor's degree required.\nBonus Points:\nExperience in CPaaS, telecommunications, or API-based product environments.\nFamiliarity with 10DLC, Toll-Free Verification, and porting processes.\nExperience working cross-functionally across Sales, Engineering, and Support teams to drive customer outcomes.\nThe Whole Person Promise:\nAt Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…\n100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.\nAll new hires receive four weeks of PTO.\nPTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.\nAdditional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.\n“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.\n90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.\nAre you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.\nApplicant Privacy Notice","description_format":"text","description_chars":6048,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications"],"lifecycle":[{"event":"open","at":"2026-10-20T12:58:37Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 4","filings_12m":7,"filings_prev_12m":10,"green_card_filings_12m":4,"median_offered_wage_usd":135682,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":80,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.889,"p_room":0.9,"age_days":12,"expected_fill_days":33,"reasons":["conf:1","velocity","win:mid"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/bandwidth-global-customer-implementation-specialist","json_url":"https://alion.io/job/bandwidth-global-customer-implementation-specialist.json","meta":{"generated_at":"2026-10-28T06:57:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9374,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58459},"rest":"https://alion.io/mcp/rest/get_company?id=58459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbandwidth-global-customer-implementation-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbandwidth-global-customer-implementation-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbandwidth-global-customer-implementation-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bandwidth-global-customer-implementation-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbandwidth-global-customer-implementation-specialist"}]}