{"id":2849502,"url":"https://alion.io/job/bandwidth-global-customer-success-manager-i","title":"Global Customer Success Manager I","company":{"id":58459,"name":"Bandwidth","domain":"bandwidth.com","url":"https://alion.io/company/bandwidth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Microsoft Excel","optional":false},{"name":"Salesforce","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-10-19T11:05:42Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-23T02:04:52Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are:\nAt Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.\nBecause we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.\nWe call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.\nWe're experts who speak like humans. Ready to build what's next? #JoinTheBand\nWhat We Are Looking For:\nAs a Global Customer Success Manager at Bandwidth, you will play a pivotal role in ensuring an exceptional customer experience with our products and services. You will oversee the entire customer journey, from initial engagement to ongoing support, serving as the primary point of contact within the Customer Operations department. Your responsibilities include advocating for our customers, nurturing operational relationships, and fostering collaboration across internal teams to enhance customer satisfaction and drive loyalty to Bandwidth.\nWhat You'll Do:\nAct as a customer advocate, identifying opportunities for product and operational improvements that benefit both the customer and Bandwidth.\nCommunicate customer expectations and deadlines effectively by serving as the main point of contact between customers and internal teams.\nOrganize and lead routine customer meetings, such as regular check-ins and wellness plan discussions, to ensure ongoing engagement.\nShare relevant updates and information clearly with internal leadership, ensuring transparency and alignment.\nAddress customer issues/tickets and escalate when necessary to ensure timely resolution and customer satisfaction.\nMaintain a general familiarity with internal technical tools and customer portals.\nMaintain a working knowledge of internal tools and customer portals, using these to support customer needs efficiently.\nWhat You Need:\nBA Degree\n1-2 years experience preferred in the areas of customer management.\nFamiliarity in the tech industry (networking/telecommunications), project management, customer management, etc.\nExperience in handling challenging relationships, problem solving, technical project management, API and basic software development.\nProject tracking software (i.e. Jira), CRM tools (i.e. Salesforce), Microsoft Excel, PowerPoint, Customer Ticketing Platforms (i.e. Zendesk).\nBonus Points:\nMay be required, at times, to join and lead after-hours conference bridges in the event of a major service outage or event.\nSome travel required to client site(s), both domestically and potentially internationally.\nThe Whole Person Promise: \nAt Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…\nWork laptop and an internet allowance to support the costs of the Internet at home.\nWe contribute 8% of your monthly gross salary into your private pension.\nIncome protection plan to ensure you’ll receive a regular income if you are unable to work due to illness or injury.\nLife insurance providing financial support to your loved ones in the event of your unexpected passing.\nHealth insurance, with extensive coverage, a simple claim process and the possibility to cover your life partner and children.\nExtensive Employee Assistance Programme, offering 24/7 counseling and support on all areas of life (personal and professional).\nUnlimited, free and anonymous consultations with our dedicated therapist.\nChildcare support\nCycle to work scheme\n24 days annual leave per year and 1 additional day every 3 years.\nTime-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email.\nAdditional time-off can be earned throughout the year through volunteer hours and Bandwidth challenges.\n“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.\n90-Minute Workout Lunches, contribution to your monthly fitness subscription and unlimited virtual meetings with our very own nutritionist.\nAre you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.\nApplicant Privacy Notice","description_format":"text","description_chars":4933,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications"],"lifecycle":[{"event":"open","at":"2026-10-19T12:38:58Z"},{"event":"close","at":"2026-10-20T12:58:37Z"},{"event":"reopen","at":"2026-10-20T17:12:19Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"evidence":"Licensed UK visa sponsor (Skilled Worker, Senior or Specialist Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker; Global Business Mobility: Senior or Specialist Worker","cap_exempt":false,"checked_at":"2026-10-22T06:27:10+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":33,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/bandwidth-global-customer-success-manager-i","json_url":"https://alion.io/job/bandwidth-global-customer-success-manager-i.json","meta":{"generated_at":"2026-10-23T02:50:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4685,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58459},"rest":"https://alion.io/mcp/rest/get_company?id=58459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbandwidth-global-customer-success-manager-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbandwidth-global-customer-success-manager-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbandwidth-global-customer-success-manager-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bandwidth-global-customer-success-manager-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbandwidth-global-customer-success-manager-i"}]}