{"id":173760,"url":"https://alion.io/job/bandwidth-noc-manager","title":"NOC Manager","company":{"id":58459,"name":"Bandwidth","domain":"bandwidth.com","url":"https://alion.io/company/bandwidth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":4,"ghost_share":0,"stale_share":0.75,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Networking","role_family":"Networking","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Raleigh, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":90000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":413},"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-08-14T15:23:18Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-17T16:56:18Z","board_verified":true,"closed_at":null,"days_open":64,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":63},"description":"Who We Are:\nAt Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.\nBecause we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.\nWe call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.\nWe're experts who speak like humans. Ready to build what's next? #JoinTheBand\nWhat We Are Looking For:\nAs a NOC Manager, you will be an instrumental part of Bandwidth.com’s Network Operations Center (NOC). The ideal candidate will ensure that the NOC drives issues to resolution, and the team meets all of it’s KPI’s. This is a role that requires individuals to lead a team to successfully meets its objectives, all while working in a complex troubleshooting environment.\nWhat You'll Do:\nSupervise a 24x7x365 NOC shift and personnel that monitors, troubleshoots and repairs service-impacting network issues.\nManage a team of technicians, providing guidance and mentorship, while ensuring that team obligations are met.\nOversee day-to-day NOC operations, escalations, ticketing and communications.\nEnsure that issues impacting company production infrastructure, systems, and applications are being driven to resolution.\nIdentify areas for process and efficiency improvement within the team.\nCreate documentation around new workflows, and ensure that training is provided for internal team members.\nServe as part of the escalation path for internal and external network issues.\nGather reporting on network Service Level Agreements (SLA’s) and team Key Performance Indicators (KPI’s), and ensure that these metrics are being met.\nReview team member tickets for quality, ensuring that due diligence is being performed, and that standard operating procedures are being followed.\nOversee network repair and after-hours maintenance activity (switch, transport and trunks).\nWill be part of a rotating management on-call schedule.\nWhile on-call, subject to receiving call outs 24 hours, 7 days a week.\nParticipate in strategic planning sessions related to infrastructure, product launches, and network readiness.\nRepresent the NOC in executive updates, audits, or customer reviews.\nSupport special projects, organizational change initiatives, or process redesigns as needed.\nWhat You Need:\nEducation:Bachelor’s degree in Information Technology, Computer Science, Engineering, or equivalent experience.\n\nExperience:6+ years of experience in network or service operations, with at least 3 years in a leadership or management role.\nDemonstrated success managing multi-shift or multi-site operational teams in a 24x7 environment.\n\nKnowledge:Strong understanding of ITIL or equivalent service management frameworks.\nDeep familiarity with incident, change, and problem management processes.\nWorking knowledge of network monitoring, infrastructure operations, and service delivery models.\n\nSkills:Proven ability to lead and develop high-performing teams and managers.\nExcellent analytical, communication, and decision-making skills.\nStrong organizational and planning abilities, with a focus on metrics and performance outcomes.\nCapable of managing complex, cross-functional initiatives with minimal oversight.\n\nBonus Points:\nEducation:Bachelor’s degree in Business Administration, Information Systems, or related field.\n\nExperience:Experience leading NOC modernization or automation initiatives.\nBackground in telecommunications, SaaS, or large-scale network service environments.\n\nKnowledge:Familiarity with observability platforms, cloud networking, and DevOps practices.\nAdvanced understanding of workforce optimization and capacity planning methodologies.\n\nSkills:Strategic thinking and change management.\nSkilled in influencing without authority across diverse technical and business teams.\nCompetence in data storytelling and executive-level reporting.\n\nThe Whole Person Promise:\nAt Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…\n100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.\nAll new hires receive four weeks of PTO.\nPTO Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your PTO - not even with email.\nAdditional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.\n“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.\n90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.\nAre you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.\nApplicant Privacy Notice","description_format":"text","description_chars":5552,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":3,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications"],"lifecycle":[{"event":"open","at":"2026-08-30T04:41:39Z"},{"event":"close","at":"2026-09-15T02:57:51Z"},{"event":"reopen","at":"2026-10-14T20:43:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 7 · green card filings: 4","filings_12m":7,"filings_prev_12m":10,"green_card_filings_12m":4,"median_offered_wage_usd":135682,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":1}],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.608,"p_room":0.45,"age_days":63,"expected_fill_days":33,"reasons":["conf:1","velocity","win:tail"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/bandwidth-noc-manager","json_url":"https://alion.io/job/bandwidth-noc-manager.json","meta":{"generated_at":"2026-10-17T18:26:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1201,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58459},"rest":"https://alion.io/mcp/rest/get_company?id=58459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbandwidth-noc-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbandwidth-noc-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbandwidth-noc-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bandwidth-noc-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbandwidth-noc-manager"}]}