{"id":2088352,"url":"https://alion.io/job/bandwidth-technical-support-analyst-2","title":"Technical Support Analyst","company":{"id":58459,"name":"Bandwidth","domain":"bandwidth.com","url":"https://alion.io/company/bandwidth","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Iași, Romania"],"countries":["RO"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14500,"max_usd":40000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":803},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-08T12:21:14Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-12T03:43:04Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Who We Are:\nAt Bandwidth, we shape how the world connects. We're the global communications software company and Tier 1 network operator with global reach. The voice, messaging, and emergency services infrastructure behind the brands and apps you use every day.\nBecause we own the network we build on, the problems you'll solve here are bigger, more complex, and more impactful. And as communications shifts to AI, we're the infrastructure layer making it possible.\nWe call ourselves BANDmates because building something this big takes collaboration, different perspectives, and the freedom to bring your authentic self to the table.\nWe're experts who speak like humans. Ready to build what's next? #JoinTheBand\nWhat We Are Looking For:\nThe Bandwidth Technical Support Analyst will provide technical support to customers who are experiencing software, hardware, or networking issues. Your main goal will be to ensure customer satisfaction by resolving technical issues or escalating them to appropriate teams when needed. This position requires technical expertise in Local and Wide Area Networks, Router Configurations, VOIP, and SMS/MMS Messaging. You'll work the first shift 7am to 4pm local time. \nWhat You'll Do:\nIdentify and troubleshoot technical issues related to networking, VoIP, HTTP messaging, 911 or Toll-Free.\nAddress customer inquiries through our ticketing system, phone, or email in a timely and professional manner.\nAnalyze call flows, packet captures, and system logs for faults. \nCollaborate with customers, vendors, carriers, or internal teams to obtain information and resolve issues.\nTest and duplicate customer issues to validate the issue and resolution. \nEscalate issues to the relevant teams when required. \nSatisfy or exceed all Service Level Agreements, Customer Satisfaction, and related business metrics. \nInteract with various teams to provide feedback and recommend improvements to current products or procedures. \nKeep up-to-date with technical knowledge and learn new technologies and products.\nProvide guidance, technical knowledge, and best practices to customers.\nUse data analytics techniques and methods to gain accurate and actionable insights into customer traffic patterns.\nWhat You Need:\nEducation: Bachelor's degree in Computer Science, Information Technology, or related technical field\n\nExperience: 1-2 years of experience in technical support or related field\n\nSkills: Proficient in Networking, VoIP/SIP, and SMS/MMS applications.\nExcellent communication and interpersonal skills.\nCapable of multitasking in a fast-paced environment.\nStrong problem-solving skills.\nAble to work individually and in teams with a focus on detail.\n\nBonus Points:\nEducation: Certifications - Network+, CCNA or similar\n\nExperience:PSTN, PBX, HTTP Messaging, or Enterprise Telephony experience.\n\nThe Whole Person Promise: \nAt Bandwidth, we’re proud of our corporate culture, rooted in our “Whole Person Promise.” We promise all employees they can have meaningful work AND a full life, and we provide a work environment designed to enrich your body, mind, and spirit. How do we do that? Well…\nWork Laptop and Internet allowance to support the costs of the Internet at home\nHealth & Travel insurance, with extensive coverage and a simple claim process\nWe pay 300 RON into your pension\nExtensive employee assistance resources, offering advice and support on a range of issues including childcare & eldercare research, debt & budgeting, and work-related issues\nMeal vouchers and gift vouchers\n24 days annual leave per year and 1 additional day every 3 years + Deferred bank holidays (public holidays that fall on weekends can be taken on any other day)\nWith our Hacker Hours program, you get protected time to learn, experiment, and build with the technology you want to! You can even submit projects to our yearly Hack-of-the-Year competition complete with awards and prizes\nFree access to a learning platform to further enhance your learning\nTime-Off Embargo. When you take time off (of any kind!) you’re embargoed from working. Bandmates and managers are not allowed to interrupt your time-off - not even with email\nAdditional time off can be earned throughout the year through volunteer hours and Bandwidth challenges\n“Mahalo moments” program grants additional time off for life’s most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild\n90-Minute Workout Lunches, contribution to your monthly fitness subscription, and unlimited virtual meetings with our very own nutritionist.\nAre you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND.\nApplicant Privacy Notice\n\nEU Pay Transparency\nEU Compensation Range\n112.896 Lei—150.528 Lei RON","description_format":"text","description_chars":4989,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-08T13:21:48Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":33,"reasons":["conf:2","velocity","win:early","comp:junior"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/bandwidth-technical-support-analyst-2","json_url":"https://alion.io/job/bandwidth-technical-support-analyst-2.json","meta":{"generated_at":"2026-10-12T04:58:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7837,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58459},"rest":"https://alion.io/mcp/rest/get_company?id=58459"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbandwidth-technical-support-analyst-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbandwidth-technical-support-analyst-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbandwidth-technical-support-analyst-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bandwidth-technical-support-analyst-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbandwidth-technical-support-analyst-2"}]}