{"id":1126974,"url":"https://alion.io/job/bank-of-america-fraud-client-services-representative","title":"Fraud Client Services Representative","company":{"id":18060,"name":"Bank of America","domain":"bankofamerica.com","url":"https://alion.io/company/about-bank-of-america","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":116,"ghost_share":0,"stale_share":0.759,"repost_share":0.009,"time_to_fill_p50_days":20,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Valley, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25,"max":26,"currency":"USD","period":"hour","gross":null,"usd_annual":52000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T22:10:01Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-23T18:49:05Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Job Description:\nAt Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.\nBeing a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.\nBank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.\nAt Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!\nJob Description:\nThis job is responsible for providing resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. Key responsibilities include working in an environment that requires accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience. Job expectations include providing seamless service delivery to answer client questions, resolving problems, performing account maintenance, and looking for opportunities to deepen relationships through digital solutions.\nResponsibilities:\nIdentifies client needs and recommends solutions when fraud has been identified\nRecords data captured during client interactions accurately\nIdentifies and escalates through appropriate channels for items requiring risk review, exception handling, or further analysis\nReads frequent updates and learning materials, often while on the call, and implements into conversations with speed and accuracy\nComplies with industry regulations, bank procedures, integrity levels of the department's system and financial controls\nRequired Qualifications:\n1+ years of customer/client service experience, including experience handling difficult client situations\nMinimum of an intermediate level of proficiency with computers and current technology\nDisplays passion, integrity, commitment and drive to deliver a positive, differentiated service that improves our clients’ financial lives\nFully understands how life events can impact a client’s financial situation and is prepared to actively advise solutions and analyze/resolve complex client problems through creative solutions\nShows commitment to excellent attendance with proven reliability and can adhere to the agreed upon work schedule\nDependable team-player attitude with an understanding that calls must be handled immediately, including weekends and holidays\nCommunicates effectively and confidently with all clients to make their financial lives better\nAbility to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport and handle objections\nComfortable receiving ongoing performance feedback and coaching\nAbility to learn and adapt to new information and technology platforms\n Training Schedule (Mandatory Attendance):\n11/30/26-1/22/27 - Monday-Friday: 9:00am-6:00pm\n1/22/27-2/19/27 - Regular Work Schedule Days & Hours\nRegular Work Schedule (Based on Availability):\nTuesday-Saturday: 12:30pm-9:00pm\nSunday-Thursday: 12:30pm-9:00pm\nDesired Qualifications:\n1+ years of experience in the banking/financial industry\n2+ years of experience working in a client service capacity\nSkills:\nConflict Management\nCustomer and Client Focus\nDecision Making\nFraud Management\nOral Communications\nActive Listening\nAttention to Detail\nData Collection and Entry\nIssue Management\nProblem Solving\nAdaptability\nCollaboration\nCritical Thinking\nInfluence\nMinimum Education Requirement: High School Diploma / GED / Secondary School or equivalent\nInternal employees who are currently working from home are still eligible to apply. However, if selected for the role, you may be required to work onsite in accordance with the workplace excellence policy.\nShift:\n2nd shift (United States of America)Hours Per Week:\n40Pay Transparency details\nUS - MD - Hunt Valley - 11333 MCCORMICK RD - HUNT VALLEY II (MD5032)Pay and benefits informationPay range$25.00 - $26.54 hourly pay, offers to be determined based on experience, education and skill set.Predictable payThis role is compensated with a base salary and is not incentive eligible.BenefitsThis role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.","description_format":"text","description_chars":4917,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Banking"],"lifecycle":[{"event":"open","at":"2026-09-22T22:10:01Z"}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-23T05:45:00Z"},"pay":{"stated_usd_annual":52000,"is_top_pay":false},"html_url":"https://alion.io/job/bank-of-america-fraud-client-services-representative","json_url":"https://alion.io/job/bank-of-america-fraud-client-services-representative.json","meta":{"generated_at":"2026-09-23T22:33:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}