{"id":1112107,"url":"https://alion.io/job/bank-of-montreal-customer-service-representative-23","title":"Customer Service Representative","company":{"id":5642,"name":"Bank of Montreal","domain":"bmo.com","url":"https://alion.io/company/bmo","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":68,"ghost_share":0,"stale_share":0.029,"repost_share":0.015,"time_to_fill_p50_days":16,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Goderich, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35500,"max":50500,"currency":"USD","period":"year","gross":null,"usd_annual":50500},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-22T12:51:51Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T17:48:21Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Application Deadline:\n10/05/2026Address:\n128 Courthouse SquareJob Family Group:\nRetail Banking Sales & ServiceDelivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and through various channels with BMO partners to deliver the desired customer experience and achieve overall business objectives.\nIdentifies customer needs and initiates referrals to BMO colleagues.\nSupports customer requests for banking services, including handling transactions and customer inquiries.\nWelcomes customers warmly and meets their banking service and transactional needs with seamless execution.\nOffers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.\nReviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.\nEscalates complex or unresolved customer situations to managers as required.\nContributes to meeting branch business results and the customer experience.\nSupports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).\nManages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).\nExecutes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.\nActs as a key member of a collaborative and versatile branch and market team.\nProbes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.\nOrganizes work information to ensure accuracy and completeness.\nTakes the initiative to find creative approaches that make each customer’s experience feel personal.\nLooks for ways to contribute to the ongoing improvement of the overall customer experience.\nContributes to business results and the overall experience delivered.\nMay work at multiple branches or through various channels based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.\nFollows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.\nKeeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.\nMaintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.\nIdentifies and reports suspicious patterns of activity that are suspected to be related to money laundering.\nComplies with legal and regulatory requirements for the jurisdiction.\nProtects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.\nCompletes standardized tasks under supervision.\nPerforms initial problem solving within given rules/limits & escalates when required.\nBroader work or accountabilities may be assigned as needed.\nTake measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.\nQualifications:\nNo prior experience necessary; post-secondary degree or certification in related field of study is desirable.\nHigh-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.\nConfident and experienced in the use of social media, tablets, smart phones, online tools, and applications.\nHighly skilled at helping people who don’t find digital applications intuitive to gain confidence in how to use them and to understand their benefits.\nProjects a professional presence.\nBasic knowledge of specialized sales and business banking solutions to refer to specialists.\nPassionate commitment to helping customers.\nA focus on delivering a personal experience to customers.\nResourceful self-starter with courage and confidence to approach customers.\nReadiness to collaborate and work in different capacities as part of a team.\nStrong interpersonal skills, including the ability to build rapport and connections with customers.\nAn aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.\nBasic knowledge learned on the job.\nVerbal & written communication skills - Basic (in business environment).\nOrganization skills - Basic (in business environment).\nCollaboration & team skills - Basic (in business environment).\nSalary:\n$35,500.00 - $50,500.00Pay Type:\nSalariedThe above represents BMO Financial Group’s pay range and type.\nSalaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\nBMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\nAbout Us\nAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\nAs a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\nTo find out more visit us at https://jobs.bmo.com/ca/en.\nBMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\nNote to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.","description_format":"text","description_chars":7567,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Banking","Asset Management"],"lifecycle":[{"event":"open","at":"2026-09-22T12:51:51Z"}],"liveness":{"score":99,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.993,"p_room":1,"age_days":1,"expected_fill_days":16,"reasons":["conf:1","wave","velocity","win:early","comp:junior,brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":50500,"is_top_pay":false},"html_url":"https://alion.io/job/bank-of-montreal-customer-service-representative-23","json_url":"https://alion.io/job/bank-of-montreal-customer-service-representative-23.json","meta":{"generated_at":"2026-09-24T19:25:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}