{"id":1147417,"url":"https://alion.io/job/bank-of-montreal-senior-service-representative-global-trade-operations","title":"Senior Service Representative-Global Trade Operations","company":{"id":5642,"name":"Bank of Montreal","domain":"bmo.com","url":"https://alion.io/company/bmo","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":68,"ghost_share":0,"stale_share":0.029,"repost_share":0.015,"time_to_fill_p50_days":16,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40500,"max":80000,"currency":"USD","period":"year","gross":null,"usd_annual":80000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T15:56:27Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-25T02:18:50Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Application Deadline:\n10/09/2026Address:\n250 Yonge StreetJob Family Group:\nCustomer Shared ServicesAdmin position working 5 days in the office.\nHandles all incoming and outgoing mail/registered mail and courier packages related to Import and Export Letters of Credit, Standby Letters of Credit and Bank Guarantees, Clean/Documentary Collections and Drafts. Ensures compliance with all regulatory topics and reporting requirements related to the products and processes it supports. Maintain scanning machines and printers and handle required testing at the request of Project team. Index and scan all documents related to import/export/standby LCs and Guarantees/Documentary and clean collections accurately in timely manner. Dealing with courier companies and handling all courier investigations.\nSupports change management of varying scope and type; tasks typically focused on execution and sustainment activities.\nOrganizes work information to ensure accuracy and completeness.\nExecutes routine tasks such as service requests, transactions, queries etc. within relevant service level agreements.\nMay function as a problem-solving resource for more junior staff.\nProcesses transactions, audit/reconciliation activities and/or actions internal business partner and/or external customer inquiries/requests as defined by documented policies, processes, and procedures. Ensures all Service Level Agreements(SLAs) are consistently met and that customer service is maintained at a high level.\nChecks and reconciles information and documentation to ensure accuracy and completeness and to manage risks associated with transactions. Includes (but is not limited to) reviewing transactions to ensure full compliance with regulations and Bank requirements and maintaining confidentiality of both customer and Bank information.\nAnalyzes data and information to provide insights and recommendations.\nIdentifies and analyzes issues and problems and resolves discrepancies in a timely manner. Deals with clients directly to resolve issues and/or escalates as required.\nCommunicates and collaborates with internal and external stakeholders to deliver on business objectives.\nDevelops and maintains effective relationships with internal & external stakeholders to execute work and fulfill service delivery expectations.\nCollaborates in development/implementation of new processes/systems and changes/improvements to existing systems and processes.\nUnderstands the regulatory requirements, risks inherent in the operations, and ensures appropriate actions are taken and operational integrity is maintained.\nSupports the development of tools and delivery of training focused on delivering business results.\nCompletes complex & diverse tasks within given rules/limits and may include handling escalations from other employees.\nAnalyzes issues and determines next steps.\nBroader work or accountabilities may be assigned as needed.\nQualifications:\nTypically, between 2 - 3 years of relevant experience and post-secondary degree in related field of study desirable or an equivalent combination of education and experience.\nKnowledge and experience using relevant systems and technology.\nKnowledge of international rules governing letter of credit practice -\nKnowledge and understanding of the business unit’s key products and services, processes, and controls -\nKnowledge of the risk and regulatory requirements of the business -\nAnalytical and problem-solving skills -\nPrioritization skills -\nCustomer service skills -\nPC skills (MS Word, Excel, PowerPoint) -\nVerbal & written communication skills -\nOrganization skills -\nCollaboration & team skills -\nSalary:\n$40,500.00 - $80,000.00Pay Type:\nSalariedThe above represents BMO Financial Group’s pay range and type.\nSalaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.\nBMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards\nAbout Us\nAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.\nAs a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.\nTo find out more visit us at https://jobs.bmo.com/ca/en.\nBMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.\nNote to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.","description_format":"text","description_chars":6173,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Banking","Asset Management"],"lifecycle":[{"event":"open","at":"2026-09-23T15:56:27Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":80000,"is_top_pay":false},"html_url":"https://alion.io/job/bank-of-montreal-senior-service-representative-global-trade-operations","json_url":"https://alion.io/job/bank-of-montreal-senior-service-representative-global-trade-operations.json","meta":{"generated_at":"2026-09-25T03:54:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4244,"day_limit":5000,"remaining_today":756,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}