{"id":515840,"url":"https://alion.io/job/bankjoy-senior-human-resources-manager","title":"Senior Human Resources Manager","company":{"id":8823,"name":"Bankjoy","domain":"bankjoy.com","url":"https://alion.io/company/bankjoy","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["CA","US"],"hiring_countries_total":2,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":170000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":422},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-09-04T20:13:37Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-19T15:33:40Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":44},"description":"Who We Are\nBankjoy is a Y Combinator and Bessemer Venture Partner backed FinTech startup. We are changing the way community banks and credit unions do business, enabling them to become tech-driven and digital first. Bankjoy provides modern digital banking products including mobile banking, online banking, online account opening, loan origination, and conversational AI. Our mission is to revolutionize banking tech infrastructure by leading digital transformation at financial institutions - big and small.\nThe Role\nWe are looking for a Senior HR Manager who genuinely loves the craft of HR - the day-to-day work of making sure people are set up to succeed, policies are followed, and the organization runs smoothly. This is a hands-on, execution-focused role, not a strategic advisory one.\nYou will be the primary HR operator at Bankjoy - owning onboarding, offboarding, employee relations, performance management, benefits, compliance, and HR systems end to end. You take pride in the details, you follow through, and you find satisfaction in building processes that actually work in practice. You are equally comfortable having a difficult conversation with a manager about a performance issue and helping a new hire get their laptop set up.\nThis role reports to the COO and works closely with our Senior Talent Acquisition Partner on recruiting coordination. If you are looking for a role that is primarily strategy and frameworks, this is not the right fit. If you want to be the person who makes HR work at a fast-growing fintech - and genuinely enjoys that - read on.\nWhat You'll Do\nHR Operations - Own It End to End\nRun a clean, consistent onboarding experience for every new hire - across US and Canadian employees and contractors - using Rippling as the system of record\n\nOwn offboarding end to end - access revocation, device return, Carta/equity cleanup, final pay, and departing employee system removal, all tracked and completed without gaps\n\nMaintain employee records, org charts, and HR data in Rippling with a high standard of accuracy\n\nManage benefits administration for US and Canadian employees - open enrollment, carrier coordination, employee questions, and policy accuracy\n\nHandle basic IT support tasks - password resets, device setup and return coordination, Google Workspace access management, and new hire hardware procurement in partnership with our IT specialist\n\nOwn Bankjoy's SOC II HR security policy - maintaining HR evidence for our annual audit, keeping security policies current, and ensuring employee compliance with IT security requirements\n\nPerformance Management\nAdminister Bankjoy's performance review cycles in Lattice - configuring review templates, managing timelines, supporting managers through the process, and ensuring reviews are completed on time\n\nProvide hands-on coaching to managers on setting expectations with direct reports, documenting performance concerns, and conducting accountability conversations - practical guidance, not just frameworks\n\nSupport managers in building and documenting performance improvement plans (PIPs) when needed, ensuring the process is fair, consistent, and legally sound\n\nTrack and flag performance concerns that are escalating - you are the early warning system, not the last resort\n\nManager Training\nDeliver practical, live manager training sessions on the specific capability gaps that matter most at Bankjoy: setting expectations, accountability conversations, hiring well, and retaining high performers\n\nTrack whether training is working - follow up with managers on action items, measure behavior change, and report outcomes to the COO monthly\n\nCoordinate with external training providers for specialized programs (e.g., annual leadership development) - own the vendor relationship, logistics, and follow-through\n\nPolicy, Compliance & Employee Relations\nMaintain and enforce Bankjoy's HR policies - PTO submission, sick day process, remote work standards, and documentation requirements - ensuring managers and employees are following them consistently\n\nServe as the first point of contact for employee relations matters - handling questions, concerns, and workplace issues with fairness, discretion, and good judgment\n\nEnsure Bankjoy stays compliant with employment laws\n\nKeep the Employee Handbook current - updating policies as laws change and communicating changes clearly to the team\n\nHR Systems & Tools\nOwn Rippling as the system of record - onboarding/offboarding workflows, automations, reporting, and data integrity\n\nManage Lattice for performance reviews, 1:1 tracking, and employee development records\n\nSupport recruiting coordination in Ashby - interview scheduling, candidate communications, offer letter logistics - in partnership with the Senior Talent Acquisition Partner\n\nComfortable learning and operating new tools without needing IT support for every step - you figure things out\n\nCompensation & Benefits\nPrepare comp recommendations for new hires and promotions with market benchmarks and internal equity checks - grounded in Bankjoy's budget reality, not just market ideals\n\nAdminister the annual compensation review process - pulling data, flagging equity issues, and presenting costed options to the COO\n\nManage benefits renewals and open enrollment for US and Canadian employees - coordinating with carriers and ensuring employees have what they need\n\nWhat You Bring\n5-8 years of HR experience in a hands-on generalist or HR manager role - at a startup, scaleup, or similarly lean environment where you owned multiple functions simultaneously\n\nGenuinely hands-on by nature - you find satisfaction in doing the work well, not in delegating it. You don't need a team under you to feel effective.\n\nStrong working knowledge of Canada and US employment law basics across a distributed workforce\n\nProven experience with performance management - you have had the difficult conversations, written the PIPs, and supported managers through terminations\n\nTech-savvy and systems-oriented - you pick up new HR tools quickly, build Rippling automations without being asked, and maintain clean data without being reminded\n\nExperience with onboarding and offboarding at scale - you have built the checklists, run the process, and closed the gaps\n\nSOC II or similar compliance experience - you understand what HR evidence looks like for a security audit and can own it independently\n\nStrong employee relations instincts - you know how to handle a sensitive situation with discretion, care, and good judgment\n\nExcellent organizational skills - you run multiple things simultaneously without dropping balls, and you follow through without being chased\n\nComfortable with IT basics - password resets, Google Workspace administration, device coordination. You are not intimidated by these tasks.\n\nNice to Have\nExperience at a fintech, SaaS, or technology company - ideally one that was Series A to Series C stage\n\nExperience supporting a US and Canadian distributed workforce simultaneously\n\nFamiliarity with Rippling, Lattice, Ashby, Checkr, or Vanta\n\nCHRP designation or equivalent Canadian HR certification\n\nExperience coordinating with external training vendors for manager development programs\n\nCompensation\nBase Salary: $90,000 - $120,000 CAD\n\nPerformance Bonus: Up to 10% of base salary annually\n\nEquity: Stock options in a high-growth fintech company\n\nWhat You Get\nA fast-paced and collaborative environment\n\nCompetitive compensation\n\nStock options at a well-funded startup\n\nWe cover 100% of medical, dental, and vision premiums for individuals on our base plan, with significant contributions toward all other plan options (USA).\n\nWe cover 100% of extended medical, dental, and vision premiums for you and your family under our single, comprehensive plan (Canada).\n\nRetirement plan with 4% company matching\n\n8 weeks paid parental leave for birthing parents, 4 weeks for non-birthing\n\n3-5 weeks PTO depending on tenure\n\n5 health days\n\n15 holidays\n\nEnd of year shutdown\n\nPerformance-based bonuses\n\nRemote first culture\n\nEqual Employment Opportunities at Bankjoy\nBankjoy is committed to hiring talented and qualified individuals with diverse backgrounds for all of its tech, non-tech, and leadership roles. Bankjoy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.","description_format":"text","description_chars":8429,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave","Retirement plans","Stock options"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"},{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Financial Services","Financial Software & Embedded Finance","Credit Unions & Cooperative Banks"],"lifecycle":[{"event":"open","at":"2026-09-07T19:03:44Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.596,"p_room":0.45,"age_days":44,"expected_fill_days":24,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/bankjoy-senior-human-resources-manager","json_url":"https://alion.io/job/bankjoy-senior-human-resources-manager.json","meta":{"generated_at":"2026-10-19T17:23:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13195,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8823},"rest":"https://alion.io/mcp/rest/get_company?id=8823"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbankjoy-senior-human-resources-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbankjoy-senior-human-resources-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbankjoy-senior-human-resources-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/bankjoy-senior-human-resources-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbankjoy-senior-human-resources-manager"}]}