Assistant Branch Manager I

In this role you'll

• Oversee the processing of daily financial transactions, including deposits, withdrawals, check cashing, and loan payments.
• Lead sales, operations, and client service efforts while coaching, mentoring, and developing the teller team.
• Support operational tasks and ensure they are completed accurately and on time.
• Follow and reinforce policies and procedures to minimize risk and support strong audit results.
• Engage clients in proactive financial conversations using the Banner Way process and tools.
• Present tailored recommendations that align with each client’s financial needs and goals.
• Refer clients to other business partners when additional expertise is needed.
• Answer questions, troubleshoot client account issues, and ensure prompt resolution.
• Maintain an in-depth understanding of operational processes, compliance requirements, and security standards.
• Serve as acting manager in the absence of the Branch Manager.

What we're looking for

• You have a High School Diploma or G.E.D. (Required).
• You bring 6 or more years of retail banking experience (Required).
• You have experience in a supervisory or management role leading a project, process, or team (Required).
• An equivalent combination of education and experience can be considered in lieu of a degree.

What helps you shine

• You bring extensive knowledge of retail banking products, policies, procedures, and systems.
• You’re confident navigating complex accounts and have experience with consumer and QuickStep lending.
• You excel in client service and relationship building, with strong communication skills in person, over the phone, and via email.
• You bring effective selling, cross-selling, and referral abilities to support branch growth.
• You’re skilled in problem solving, negotiation, and interpreting client financial information.
• You have experience in a financial sales-oriented role and enjoy helping clients find the right solutions.
• You can lift and move up to 25 pounds as part of the role.

Travel

• Up to 20% travel.

Our Company Values

• Do the right thing
• Mutual respect
• Teamwork
• Accountability

What Our Team Says

• "I have the opportunity to learn and grow every day in my current role. I love the work life balance, knowing that we work hard, and strive for high performance but we are celebrated." - Glassdoor review

Compensation & Benefits

• Targeted starting salary range (based on experience): $27 - $36
• Annual incentive potential
• Comprehensive employee benefits, including: medical, dental, vision, LTD, STD and life
• Paid vacation time, sick time and 11 company paid holidays
• 401k (with up to 4% match)
• Tuition reimbursement