{"id":2847958,"url":"https://alion.io/job/banner-customer-service-advisor","title":"Customer Service Advisor","company":{"id":696655,"name":"Banner","domain":"banner.co.uk","url":"https://alion.io/company/banner-4","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Trowbridge, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":35000,"max_usd":90000,"period":"year","method":"role_country_seniority_unknown","sample_n":221},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-19T09:38:34Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-27T03:15:39Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"We’re the largest schoolwear supplier in the UK. We’re passionate about making every student look and feel great by producing sustainable, affordable, and desirable schoolwear of the highest quality and supporting retailers with the best industry-leading service.\nWhat’s the job\nTo provide a professional and efficient customer service experience by handling customer enquiries and processing sales orders accurately and within agreed service standards. The role holder is responsible for managing their own workload with minimal supervision, applying knowledge across multiple departmental processes, and supporting the development of new team members through coaching and mentoring. The Customer Service Advisor plays a key role in maintaining customer satisfaction, supporting operational performance, and contributing to a collaborative team.\nDaily tasks\nRespond to customer enquiries via telephone and other communication channels in a professional, timely, and customer-focused manner.\n\nResolve customer queries and issues within delegated authority levels, escalating where appropriate.\n\nDeliver a high-quality customer experience that promotes customer satisfaction and loyalty.\n\nMaintain accurate records of customer interactions and actions taken.\n\nProcess customer orders accurately and efficiently in accordance with company procedures, agreed KPI’s and expected service level agreements.\n\nVerify order details, product information, pricing, and delivery requirements.\n\nLiaise with internal stakeholders to ensure customer orders are fulfilled accurately and on time.\n\nIdentify and resolve order-related discrepancies to minimise customer impact.\n\nDemonstrate competence across multiple departmental activities and provide support where required to meet operational demands.\n\nMaintain knowledge of relevant systems, processes, products, and procedures.\n\nContribute to continuous improvement initiatives by identifying opportunities to enhance customer service and operational efficiency.\n\nSupport the induction and development of new team members through on-the-job guidance and knowledge sharing.\n\nAct as a role model for customer service standards, team behaviours, and company values.\n\nShare best practice and provide support to colleagues to promote team effectiveness and capability development.\n\nSkills & Competentices\nAble to deliver tasks independently within the scope of the role, exercising sound judgement and initiative.\n\nDemonstrates multi-skilled capability across departmental processes and activities.\n\nAble to coach, support, and mentor new team members to build competence and confidence.\n\nStrong communication, customer service, and organisational skills.\n\nGood attention to detail and accuracy when processing customer information and orders.\n\nCompetent in the use of business systems and customer service technologies.\n\nEssential Experience, Knowledge & Qualificaitons\nExperience in a customer service environment.\n\nExperience of handling customer enquiries by telephone.\n\nExperience of processing customer orders or administrative transactions.\n\nDemonstrated ability to work effectively as part of a team.\n\nGood standard of secondary education, including English and Mathematics.\n\nDesirable Experience, Knowledge & Qualifications\nExperience of mentoring, coaching, or supporting new colleagues.\n\nExperience working across multiple business processes or functions.\n\nKnowledge of CRM and order management systems.\n\nCustomer service or business administration qualification.\n\nRelevant professional development in customer service, administration, or operational processes.\n\nYour stakeholders\nYou will report to the Customer Service Team Leader, and your day to day interactions will include:\nCustomers\n\nThird-party Suppliers\n\nService Providers\n\nCustomer Service Team\n\nCustomer Service Team Leaders\n\nSales Team\n\nOperations and Distribution Teams\n\nProduct and Marketing Teams\n\nFinance Team\n\nOther internal teams and stakeholders as required\n\nWhen can I start\nImmediately!\nWhat’s our location\nYou will work at our Trowbridge site, where free parking is available, and transport links are good.\nWhare my working hours\nThis is a 8.30am to 5pm, 40 hour per week permanent contract with no remote working.\nRoles that involve direct contact with schools will require an enhanced background check (including criminal record history) as part of our standard hiring procedure.\nSocial environmental responsibility\nWe are proud to be a B-Corp certified business. Gaining this status was a business-wide initiative with the cooperation of all our colleagues and we encourage our new starters to contribute in any way they can to this important issue.\nBelow are 5 things, we want you to build into your day-to-day responsibilities:\nSwitch off lights when the space is not being used.\n\nSwitch off computers at the end of every day.\n\nIf possible, avoid bringing in one-use plastic water bottles.\n\nOnly fill up the kettle for the number of cups of hot drinks you are making.\n\nDispose of waste responsibly by using our recycling processes.\n\nBanner is committed to supporting, developing and promoting equality of opportunity and diversity in all our business activity. We value different perspectives and believe that diversity makes us stronger. We aim to provide an inclusive culture, free from discrimination and based on the values of dignity, courtesy and respect. We believe that everyone has the right to be treated in accordance with these values. As a B-Corp certified company, this is an essential element of our culture. It means we are verified to meet high standards of social and environmental performance, public transparency and legal accountability, using our business as a force for good for the benefit of all. If there is anything we can do to accommodate you to participate fully in the recruitment or interview process, please let us know.\nThis job description is a tool to help both the Company and the individual understand the main responsibilities of the role. It is not intended to be an exhaustive or complete list of all possible tasks. Everyone is expected to be flexible in their approach and to take on tasks as reasonably requested. The Company reserves the right to change the tasks and responsibilities of the role according to business need.\nPlease submit your application as directed on this website. If you have any questions or would like to discuss the role before applying please contact us at  .\nBy submitting your application you agree to the retention of all information submitted through your application including contact details, CV, covering letter and interview notes for a maximum of one year from the date of your application.\nCandidates submitted by agencies without express agreement will be regarded as not being represented by that agency and Banner Limited will not be liable for any fees associated with future employment of that candidate.","description_format":"text","description_chars":6934,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel Manufacturing","Children's Clothing"],"lifecycle":[{"event":"open","at":"2026-10-19T12:03:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.856,"p_room":1,"age_days":7,"expected_fill_days":23,"reasons":["conf:2","win:early"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/banner-customer-service-advisor","json_url":"https://alion.io/job/banner-customer-service-advisor.json","meta":{"generated_at":"2026-10-27T06:03:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6057,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":696655},"rest":"https://alion.io/mcp/rest/get_company?id=696655"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbanner-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbanner-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbanner-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/banner-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbanner-customer-service-advisor"}]}