{"id":2741951,"url":"https://alion.io/job/banyan-global-it-assistant","title":"IT Assistant","company":{"id":4423196,"name":"Banyan Global","domain":"banyanglobal.com","url":"https://alion.io/company/banyanglobal","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tarawa, Kiribati"],"countries":["KI"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T21:02:25Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-20T06:30:16Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Overview\nOverview\nHeadquartered in Washington, D.C., Banyan Global is an international development consulting firm founded on the principle that integrating expertise and experience from the development community and private sector will achieve a broad and lasting impact. Banyan Global implements the DFAT-funded Pathways to Employment Readiness for Maiuraoim (PERforM) in Kiribati. PERforM supports technical and vocational education and training and workforce development in Kiribati, implemented in partnership with the Kiribati Institute of Technology (KIT) and the Ministry of Employment and Human Resources (MEHR). PERforM provides personnel and operational support to KIT and coordinates and supports the Australian High Commission's implementation of the Australia Awards selection process in Kiribati.\nThe IT Assistant works as part of the KIT ICT Team in a supporting role to provide hardware, software and user support, ensuring ICT solutions meet KIT’s operational needs. KIT uses a primarily Microsoft-based environment, with Moodle as its learning management system.\nResponsibilities\nResponsibilities\nPerform ICT tasks under the direction of the Senior IT Technician, including but not limited to the following.\nTechnical support and helpdesk: serving as a point of contact for staff experiencing hardware, software, account or network issues. \nSystem installation and configuration: setting up computers, peripherals and software, and assisting with onboarding and account creation. \nTroubleshooting: diagnosing and resolving user problems, and escalating complex issues when necessary. \nRoutine maintenance: performing updates, monitoring performance and running diagnostics to help systems operate efficiently. \nNetwork and security assistance: supporting basic network administration, permissions and security access. \nDocumentation: maintaining accurate records of IT processes, configurations and asset inventories. \nUser training: providing basic guidance to staff on new systems or software. \nWork as part of the KIT ICT Team to deliver ICT functions, including:\nAssisting members of the KIT ICT Team to complete tasks and \nPerforming ICT Team roles during the absence of team members. \nParticipate in ongoing skills development activities, including participating in both on and off job training to develop an understanding and skills in a broad range of ICT tasks.\nSupport establishing and maintaining online learning resources on the KIT Moodle, including assisting the KIT ICT team and other KIT staff with establishing Moodle, maintaining current learning resources and ensuring accessibility for staff and students.\nSupport effective team performance, including:\nPromoting a positive program and culture within the workplace, \nContributing to continuous improvements in service delivery and program performance, and \nWorking with a collaborative and team-based approach. \nFollow quality and legislative requirements, including\nComplying with PERforM policies, procedures, practices, and quality systems, \nComplying with role specific policies and procedures, and \nEnsuring role specific procedures and all relevant documentation is kept current and available for future reference. \nReporting/Working Relationships\nThe IT Assistant will report to the Senior IT Technician for work planning and delivery purposes and to the PERforM Team Leader for contractual purposes. The role is supportive and does not have any supervisory responsibilities.\nQualifications\nMinimum Requirements/Key Selection Criteria\nEssential\nCompletion of a Certificate III (or equivalent or higher) qualification in ICT or another relevant field. \nDemonstrated ability to provide support to a wide range of users to meet ICT needs. \nProblem-solving skills and the ability to identify problems and appropriate solutions for ICT issues. \nUnderstanding of and the ability to support users in both ICT hardware and software. \nAbility to follow documented procedures. \nEnglish language competency to work in an English-speaking workplace. \nGood written and oral communication skills. \nComputer literate with the ability to use Microsoft Office and familiarity with Microsoft-based computing environments. \nAbility to communicate and negotiate with others for a range of social and cultural backgrounds. \nDesirable\nWork experience, internship or practical placement in an ICT support or helpdesk setting. \nFamiliarity with Moodle or another learning management system.","description_format":"text","description_chars":4462,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-16T21:02:25Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":3,"expected_fill_days":23,"reasons":["conf:2","urgency","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/banyan-global-it-assistant","json_url":"https://alion.io/job/banyan-global-it-assistant.json","meta":{"generated_at":"2026-10-20T11:05:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12157,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4423196},"rest":"https://alion.io/mcp/rest/get_company?id=4423196"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbanyan-global-it-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbanyan-global-it-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbanyan-global-it-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/banyan-global-it-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbanyan-global-it-assistant"}]}