{"id":1746264,"url":"https://alion.io/job/banyan-software-key-account-manager-saas","title":"Key Account Manager - SaaS","company":{"id":668821,"name":"Banyan Software","domain":"banyansoftware.com","url":"https://alion.io/company/banyansoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":7,"ghost_share":0,"stale_share":0.857,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Glasgow, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":45000,"max":null,"currency":"GBP","period":"year","gross":null,"usd_annual":59475},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HubSpot","optional":false},{"name":"Xero","optional":false},{"name":"LinkedIn","optional":true}],"status":"live","first_seen_at":"2026-10-02T18:31:02Z","employer_posted_date":"2026-10-07","last_verified_at":"2026-10-15T23:25:53Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Banyan Software is the best permanent home for software businesses that serve specialized industries, their employees, and their customers. With a buy-grow-and-hold-for-life approach and a permanent capital base, Banyan acquires and grows companies worldwide, honoring founder legacies and helping portfolio companies modernize through shared AI expertise and operational discipline. Founded in 2016, Banyan operates more than 120 portfolio companies across North and South America, Europe, and APAC, and has appeared on the Inc. 5000 list for six consecutive years. The Banyan Software Foundation, endowed with $100 million in Banyan stock, leverages technology to build a greener and more equitable world.\nAbout Berkeley Myles Group:\nBerkeley Myles Group, builds on-premise ERP/MIS software for SME manufacturers - covering MRP, job costing, stock control, works orders and labour tracking, with integrations into Sage, Xero and Pegasus. We work with 700+ customers across motorsport, aerospace, defence and electronics.\nBerkeley Myles Group has recently brought Javelin into the business, bringing together two established manufacturing software providers under one roof. We are part of the Banyan Software portfolio and are investing in a cloud relaunch of the platform, landing in Q4 2026 - a genuine growth phase for the business, not a maintenance one.\nThe Role:\nThis is a new role for Berkeley Myles - created to build a dedicated Account Management function from the ground up. As Key Account Manager, you’ll own and grow our entire existing customer base (700+ SME manufacturers) once integrated, focused on retention, licence expansion and module growth.\nYou’ll work with production, operations, finance and IT stakeholders inside SME manufacturing businesses - helping them get more value from the system they already run, and identifying where additional modules, users or capability can support their growth.\nYou report directly to the Commercial Director, and will play a central role in shaping how Berkeley Myles does account management going forward. In our own GTM model, this role owns three stages end to end: Adoption, Expansion, and Advocacy & Referral. Everything before that (Awareness, Nurture, Sales, Close) sits with Marketing and the BDR team - your world starts once a customer is live.\nYou’ll carry clear commercial targets across retention, renewal and expansion revenue, set by the Commercial Director and reviewed regularly. We’re not looking for someone who manages relationships and waits for renewals to happen; we’re looking for someone who goes after the number. You will:\nOwn and grow the full customer base (700+ SME manufacturers) across\nmotorsport, aerospace, defence, electronics and beyond\nBuild trusted relationships with production, operations, finance and IT stakeholders within existing accounts\nDevelop and execute account plans focused on retention, licence expansion and module growth\nLead commercial conversations on renewals, upsell and expansion - owning the numbers behind them\nConsistently meet or exceed the quarterly and annual retention and expansion revenue targets set for\nthe role\nIdentify growth opportunities within accounts, working with Support, Implementation and Product to drive adoption and uncover expansion potential\nSpot accounts missing key modules - accounts link, quality, shop floor, debt collection, labour, and time; attendance - and build the case for adding them\nUnderstand our subscription vs. perpetual licensing options well enough to guide customers to the right commercial fit as we transition toward subscription\nMaintain disciplined CRM and forecasting hygiene in HubSpot, giving clear visibility of account health and pipeline\nBuild the structure and processes for account management across a couple of products.\nSupport customers through the Javelin integration and the move to our new cloud platform, keeping confidence high through change\nTravel to customer sites across the UK (and occasionally further afield) to build relationships face to face\nQualifications for success: \n3+ years’; experience in software/SaaS account management, customer success or a commercial growth role, with a proven track record of consistently hitting or exceeding revenue/retention targets\nManufacturing sector experience strongly preferred - you understand production environments, or you’re quick to learn how they operate\nProven experience managing renewal and expansion conversations, ideally against named commercial targets\nComfortable building trust with senior stakeholders (ops, production, finance) inside SME businesses\nConfident, organised and structured - you bring discipline to CRM and account planning\nExperience with HubSpot or a similar CRM is a plus\nThrives in a fast-paced, results-driven, firm-but-fair environment - happy to be measured on outcomes\nComfortable operating independently and building something new, rather than following an established process\nWhat's on offer?\nThe chance to build and own a brand-new function, with real influence over how it’s shaped\nDirect reporting line to the Commercial Director\nA defined book of 700+ existing customers to grow into - no cold prospecting\n£45,000 base salary + commission on expansion/upsell revenue, £75,000 OTE\nPart of a business backed by Banyan Software and going through a genuine growth phase (Javelin integration, cloud relaunch in 2026)\nHybrid working from home, with travel to our Glasgow office as required\nDiversity, Equity, Inclusion & Equal Employment Opportunity at Banyan: Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.\nPlease Note: Banyan Software does not accept unsolicited resumes or applications submitted via email, LinkedIn, or other direct channels. All candidates must apply through our official Careers site to be considered for employment. Applications submitted outside of our applicant tracking system will not be reviewed.\n Recruitment Notice\nBanyan Software may use artificial intelligence (AI) tools to assist in screening and/or assessing applicants during the recruitment process. All hiring decisions are made by our team. Personal information submitted through your application will be collected and used for recruitment purposes in accordance with applicable privacy laws. Contact us at any time with questions about our process or to request accommodation.\nBeware of Recruitment Scams\nWe have been made aware of individuals fraudulently posing as members of our Talent Acquisition team and extending fake job offers. These scams may involve requests for personal information or payment for equipment. \nProtect yourself by following these steps:\nVerify that all communications from our recruiting team come from an @banyansoftware.com email address.\nRemember, employers will never request payment or banking information during the hiring process.\nIf you receive a suspicious message, do not respond - instead, forward it to  and/or report it to the platform where you received it.\nYour safety and security are important to us. Thank you for staying vigilant.","description_format":"text","description_chars":7814,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Equity","Growth opportunities","Hybrid work"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Software","Private Equity","Investment Holding Companies"],"lifecycle":[{"event":"open","at":"2026-10-03T06:06:30Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":12,"expected_fill_days":56,"reasons":["conf:1","velocity","win:early"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":59475,"is_top_pay":false},"html_url":"https://alion.io/job/banyan-software-key-account-manager-saas","json_url":"https://alion.io/job/banyan-software-key-account-manager-saas.json","meta":{"generated_at":"2026-10-16T00:22:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":658,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-17T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":668821},"rest":"https://alion.io/mcp/rest/get_company?id=668821"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbanyan-software-key-account-manager-saas"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbanyan-software-key-account-manager-saas"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbanyan-software-key-account-manager-saas"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/banyan-software-key-account-manager-saas\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbanyan-software-key-account-manager-saas"}]}