{"id":1433995,"url":"https://alion.io/job/bapcor-limited-customer-service-representative-bnt-tauriko","title":"Customer Service Representative - BNT Tauriko","company":{"id":4905,"name":"Bapcor Limited","domain":"bapcor.com.au","url":"https://alion.io/company/bapcor","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tauranga, New Zealand"],"countries":["NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-28T23:38:53Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-03T18:14:26Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Bapcor New Zealand is part of the wider Bapcor Group, a leading Asia Pacific provider of automotive aftermarket parts, equipment, services, and solutions. In New Zealand, we operate a nationwide network of trusted brands including BNT, Autolign, HCB, NZ Brake Co, Precision Equipment New Zealand , and JAS, delivering one of the most comprehensive automotive parts ranges in the market.\nWe are more than an automotive business - we are a purpose-led organisation driven by our people and the role we play in supporting our customers and communities. A key part of this is our focus on knowing what our customers need before they do and being there for what matters most. Our New Zealand team is integral to the success of the wider Bapcor Group, contributing to both local excellence and regional strategy.\nWhen you join Bapcor New Zealand, you become part of a supportive, high-performing business that spans more than 1,000 locations and employs over 5,000 team members across Australia, New Zealand, and Thailand. We are deeply committed to creating a safe, inclusive environment where our people can thrive and do their best work.\nAt the core of everything we do are our values:\nWe do the right thing\nWe are in it together\nWe give a damn\nWe get it done\n If you’ve got great customer service skills, a full NZ license and a passion for car parts, we’ve got the job for you!\nWe’re on the lookout for a customer service superstar to join our team - someone who can not only deliver outstanding service but also help our customers choose the right parts to get the job done. This is a full-time role, Monday to Friday (8 am - 5 pm) with alternate Saturday mornings.\nWhat the role involves:\nServing trade customers at the counter and over the phone\nHelping customers find the right vehicle parts and solutions\nPicking, packing, and processing customer orders accurately\nSpotting opportunities to upsell or recommend related products\nBuilding strong relationships with our loyal customer base\n What you’ll bring:\nCustomer service experience (automotive or trade industry experience is a big plus)\nComputer skills are a must (basic excel skills are advantageous) \nA genuine interest in cars, or parts\nStrong communication skills and a positive, can-do attitude\nAbility to work in a fast-paced environment and keep things accurate\nA team-first approach - everyone pitches in here!\n Why join BNT? If you haven’t heard (word spreads fast), BNT is an awesome workplace. Apart from a great culture, you get:\nYour birthday off every year\nA paid volunteer day annually\nFree breakfast every morning\nCompetitive salary + incentives for results\nExceptional discounts on our products\nA flat structure where you’ll work alongside senior leaders\nCareer growth opportunities with our parent company, Bapcor, which operates across NZ, Australia, and Southeast Asia\nWe pride ourselves on our inclusive work environment, and encourage applications from people of all ages, cultures, gender identity, abilities and backgrounds, providing a recruitment experience that’s fair, free from bias and accessible. 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