{"id":4077819,"url":"https://alion.io/job/baptist-health-supervisor-ems-dispatch","title":"Supervisor - EMS Dispatch","company":{"id":1854776,"name":"Baptist Health","domain":"baptisthealth.com","url":"https://alion.io/company/baptisthealth-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":73,"ghost_share":0,"stale_share":0.753,"repost_share":0.014,"time_to_fill_p50_days":24,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Louisville, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-10T00:00:00Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-13T22:23:41Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Summary\nJob Description:\nBaptist Health is looking for Emergency Medical Services (EMS) Dispatch Supervisor to join our team in Louisville, KY\nThe position of Supervisor, Emergency Medical Services (EMS) Dispatch is responsible for overseeing and coordinating all aspects of emergency and non-emergency medical dispatch operations, ensuring compliance with regulatory requirements dictated by federal, state and local regulations. This role involves managing a team of dispatchers to ensure prompt and effective response to calls for service from various geographic regions and markets, developing and optimizing dispatch protocols, and maintaining high standards of service delivery. Key responsibilities include developing and implementing dispatch procedures that adhere to industry best practices and regulatory standards, training and supervising staff to ensure high quality service and analyzing performance metrics to drive improvement initiatives. The Supervisor of EMS Dispatch will work closely with executive system and market stakeholders to enhance the efficiency and effectiveness of all aspects of medical transportation. The ideal candidate will possess strong leadership skills, a deep understanding of process implementation and improvement initiatives, and the ability to navigate and apply complex regulatory frameworks in a fast-paced environment.\n Requirements\nTechnical Diploma\n3 years prior dispatch/communication experience\nWorking knowledge and use of MS office products\nUnwavering ability to maintain composure in emergent situation and adhere to specified protocols without hesitation\nPrevious experience in project management and process improvement initiatives.\nPrevious experience in leading teams in dynamic work situations\nMust obtain Certified Ambulance Documentation Specialist (CADS) within 1 year\nIf you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!\nBaptist Health is an Equal Employment Opportunity employer.","description_format":"text","description_chars":2037,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Contract Manufacturing","Urgent & Emergency Care","Hospitals & Health Systems"],"lifecycle":[{"event":"open","at":"2026-11-11T16:02:31Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.695,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:7","stale_co","urgency","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/baptist-health-supervisor-ems-dispatch","json_url":"https://alion.io/job/baptist-health-supervisor-ems-dispatch.json","meta":{"generated_at":"2026-11-14T12:26:11Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12060,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1854776},"rest":"https://alion.io/mcp/rest/get_company?id=1854776"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbaptist-health-supervisor-ems-dispatch"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbaptist-health-supervisor-ems-dispatch"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbaptist-health-supervisor-ems-dispatch"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/baptist-health-supervisor-ems-dispatch\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbaptist-health-supervisor-ems-dispatch"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4077819}},{"tool":"search_jobs","arguments":{"company":"baptisthealth.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4077819},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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