{"id":1030143,"url":"https://alion.io/job/barclays-application-support-analyst-4","title":"Application Support Analyst","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":176,"ghost_share":0,"stale_share":0.33,"repost_share":0.102,"time_to_fill_p50_days":16,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knutsford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":78000,"period":"year","method":"role_country_seniority_unknown","sample_n":35},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Abend-AID","optional":false},{"name":"Db2","optional":false},{"name":"IMS","optional":false},{"name":"ITIL","optional":false},{"name":"JCL","optional":false},{"name":"COBOL","optional":true}],"status":"live","first_seen_at":"2026-09-08T00:00:00Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-22T03:24:07Z","board_verified":true,"closed_at":null,"days_open":44,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":44},"description":"Job Description\nPurpose of the role\nTo effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.\nAccountabilities\nProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.\nExecution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.\nMaintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.\nAnalysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.\nAutomation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.\nIdentification and remediation or raising, through appropriate process, of potential service impacting risks and issues.\nProactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.\nAnalyst Expectations\nTo perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.\nRequires in-depth technical knowledge and experience in their assigned area of expertise\nThorough understanding of the underlying principles and concepts within the area of expertise\nThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.\nWill have an impact on the work of related teams within the area.\nPartner with other functions and business areas.\nTakes responsibility for end results of a team’s operational processing and activities.\nEscalate breaches of policies / procedure appropriately.\nTake responsibility for embedding new policies/ procedures adopted due to risk mitigation.\nAdvise and influence decision making within own area of expertise.\nTake ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.\nMaintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.\nDemonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.\nMake evaluative judgements based on the analysis of factual information, paying attention to detail.\nResolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.\nGuide and persuade team members and communicate complex / sensitive information.\nAct as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nJoin us as an Application Support Analyst at Barclays, where you’ll provide technical support by troubleshooting and resolving complex issues, ensuring timely resolution of incidents, and communicating effectively with stakeholders. You’ll also benefit from being part of a vast professional network, collaborating with industry mentors and experts. You will need to be able to do out of hours support on a rota basis.\nTo be successful as an Application Support Analyst, you should have experience in:\nRun The Bank roles within financial institutions, specifically in live job dump solving and an evaluative mindset to resolve incident queries.\nCobol, Abend-aid, DB2 database fact finding and basic JCL skills within the banking sector.\nITIL concepts and best practices and using Service Management Tool - Service First / SNOW for incident, problem and change management.\nSome other highly valued skills may include:\nPersonal attributes essential to performing role including capabilities, knowledge, and experience as well as good communication (verbal and written) and suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers.\nAwareness in batch monitoring tools (TWS on the mainframe) and exposure to IMS or knowledge of it would also be beneficial.\nGood communication (verbal and written) and suitable for a diverse audience, with the ability to communicate in a positive, friendly and effective manner with ‘technical’ or ‘non-technical’ users/ customers.\nYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills\nThis role will be based in our office in Knutsford.","description_format":"text","description_chars":6186,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-18T13:34:38Z"},{"event":"close","at":"2026-09-21T23:10:27Z"},{"event":"reopen","at":"2026-10-20T15:54:00Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.351,"p_room":0.28,"age_days":44,"expected_fill_days":16,"reasons":["conf:2","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/barclays-application-support-analyst-4","json_url":"https://alion.io/job/barclays-application-support-analyst-4.json","meta":{"generated_at":"2026-10-22T10:54:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8395,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12541},"rest":"https://alion.io/mcp/rest/get_company?id=12541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarclays-application-support-analyst-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarclays-application-support-analyst-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarclays-application-support-analyst-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barclays-application-support-analyst-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarclays-application-support-analyst-4"}]}