{"id":1198988,"url":"https://alion.io/job/barclays-application-support-analyst-avp","title":"Application Support Analyst AVP","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":122,"ghost_share":0,"stale_share":0.393,"repost_share":0.057,"time_to_fill_p50_days":13,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":165672,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":165672},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-09-24T19:51:09Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:51:09Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nPurpose of the role\nTo effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.\nAccountabilities\nProvision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.\nExecution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.\nMaintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.\nAnalysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.\nAutomation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.\nIdentification and remediation or raising, through appropriate process, of potential service impacting risks and issues.\nProactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.\nAssistant Vice President Expectations\nTo advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.\nLead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.\nConsult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.\nIdentify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.\nTake ownership for managing risk and strengthening controls in relation to the work done.\nPerform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.\nCollaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.\nEngage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.\nCommunicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.\nInfluence or convince stakeholders to achieve outcomes.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nWhat will you be doing?\nBarclays Services LLC seeks Application Support Analyst AVP in Whippany, NJ (multiple positions available):\nResponsible for managing fraud applications within US Consumer Bank and own both service level management as well as support for assigned services within their domain.\nPartner with PSM (Production Service Manager) for End to End Service Management comprising of Technology Audits, Resilience Management, Configuration Management, and other ITIL practices for the organization.\nPerform major incident management, root cause analysis, and post incident reviews (PIRs) with a focus on permanent fixes.\nDesign regulated environments to ensure Business Continuity Management (BCM), Disaster Recovery (DR) strategies, and operational resilience.\nApply strong knowledge of ITIL based service management, including incident, problem, change, configuration, and service level management.\nDevelop complex joins, inserts, and updates; conducting execution plan analysis, performance tuning, and optimization of complex queries in large scale production environments using SQL.\nPerform application monitoring and observability, including metrics, logs, and distributed tracing\nAttend Design Authority Meetings and enforce minimum acceptance and key readiness criteria on all project changes (new features and enhancements).\nReview test strategy, test cases, and test results and provide inputs from a Run the Bank (RtB) point of view.\nReview and approve Operational Acceptance Testing Plan (and execute wherever possible) and provide early life support of new projects.\nOwn end to end application support of all Build the Bank (BTB) and Run the Bank (RTB) changes hitting the production environment.\nEducate and upskill other technology operations teams (L1/L2).\nDrive automation of all manual and risky activities such as SoD, EoD, and post-release live proving.\nIdentify gaps in existing alerting and monitoring followed by deep instrumentation to rationalize and reduce false alerts.\nSalary / Rate Minimum/yr: $165,672 per year\nSalary / Rate Maximum/yr: $170,000 per year\nThe minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.\nBarclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.\nThis position is eligible for an incentive award.","description_format":"text","description_chars":6885,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Cards","Wealth Management","Lending","Payments"],"lifecycle":[{"event":"open","at":"2026-09-24T19:51:09Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:3","win:early","comp:brand"],"computed_at":"2026-09-24T22:53:26Z"},"pay":{"stated_usd_annual":165672,"is_top_pay":true},"html_url":"https://alion.io/job/barclays-application-support-analyst-avp","json_url":"https://alion.io/job/barclays-application-support-analyst-avp.json","meta":{"generated_at":"2026-09-24T22:53:26Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1129,"day_limit":5000,"remaining_today":3871,"minute_limit":60,"resets_at":"2026-09-25T00:00:00Z"}}}