Assistant Fraud Strategy Manager

Job Description

Purpose of the role

Product Managers are responsible for the leading the strategic focus of the product(s), defining the product vision, market strategy, and competitive analysis. They think about the product's future and how it will evolve over time. They work with various teams, including marketing, engineering, operations, and sales, to ensure everyone is aligned on the product strategy. They use data and market research to inform their decisions and prioritize product features.

Accountabilities

• Define Product Strategy: Accountable for defining a product strategy that aligns with business vision, managing capabilities, balancing short-term with long-term goals, ensuring that products meet market demands and drive growth.
• Cross functional alignment: Leadership of cross functional relationships, working with various cross-functional teams to ensure alignment of product strategy and goals.
• Risk and Control: Accountable for overseeing product risk management, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment between the product management and control functions.
• Product Development Lifecycle: Own product development lifecycle, from concept to launch, ensuring efficient processes, on-time delivery, and alignment with E2E customer expectations and experience. - working with product owners to drive change objectives.
• Deliver Product Goals and Performance: Deliver clear objectives and key outcomes to steer the product vision and ensure alignment with company’s business goals, financial targets, and strategic vision, driving long-term business success.
• Data driven decisions: Monitor product performance through data-driven analysis and insights, regularly assessing progress against objectives and adjusting the strategies as needed to optimise outcomes and maximise value for both business and customer.
• Customer-Centric Focus: Drive a customer -first approach across the product vision, ensuring customer insights, feedback, behaviours, and pain points are at the core of the product strategy and decision-making process.
• Business and financial acumen: Understanding pricing models, costs structures, and ROI to make financially grounded decisions regarding product development.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as a an Assistant Fraud Strategy Manager at Barclays, where you'll spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences.

You may be assessed on the key critical skills relevant for success in role, such as experience with Product owner, Analytical Skills, Business Acumen, and Stakeholder Management as well as job-specific skillsets.

You will work closely with business, operations and cross-functional partners to solve complex problems, shape scalable solutions, and ensure efficient delivery. Acting as the key interface between business and functional stakeholders, you will support the development of product propositions, and/or service strategies-from concept and release.

To be successful as an Assistant Fraud Strategy Manager, you should have experience with:

Critical / Essential Skills:

• Define clear business requirements, manage prioritised backlogs and support feature teams through delivery using Agile ways of working and JIRA.
• Extract and analyse data from Barclays Information Warehouse using Structured Query Language, translating complex datasets into clear, business-focused insights and recommendations.
• Apply statistical and analytical techniques to identify fraud loss trends, performance drivers, root causes, risks and improvement opportunities.
• Use management information, dashboards, funnel data, complaints, contact drivers and customer feedback to support evidence-based decision-making.
• Own and assess customer journeys end to end, map pain points and conduct journey health checks to improve customer and colleague outcomes.
• Establish, monitor and interpret journey and customer-outcome measures, including Net Promoter Score, complaints, customer effort, fraud losses and operational performance.
• Investigate complex customer and fraud-related issues and translate findings into strategic and operational change initiatives.
• Demonstrate strong knowledge of risk, control and governance practices, including Operational Risk and Control Assessments, issue management, Consumer Duty, control monitoring, evidence gathering and escalation.
• Exercise sound judgement on when to act, align or escalate, particularly where customer harm or regulatory risk may arise.
• Build effective relationships with stakeholders across the United Kingdom and India, including Product, Operations, Technology, Risk, Compliance, Controls and Customer Experience teams.
• Coordinate cross-functional and cross-skilled teams to deliver sustainable journey, fraud strategy and customer-outcome improvements.
• Produce high-quality governance materials, management information, presentations and written recommendations for senior decision-makers.
• Apply structured problem-solving, strategic thinking, attention to detail and ownership to resolve complex business challenges.
• Demonstrate commercial acumen and knowledge of market trends and the competitor landscape to benchmark performance and inform priorities.
• Use artificial intelligence-enabled tools responsibly to improve analysis, insight generation, backlog quality and documentation, while retaining accountability for outcomes.
• Use Microsoft Excel and Microsoft PowerPoint to at least an intermediate level.

Desirable skillsets/ good to have:

• Fraud and scam domain knowledge.
• SQL skills
• Experience supporting AI-enabled processes or transformation.
• Fraud and scam loss management.
• Ability to monitor and interpret loss performance, emerging fraud trends and portfolio risk indicators.
• Experience conducting root cause analysis (RCA) to identify key drivers of fraud and scam losses and define improvement actions.
• Experience supporting loss management, portfolio reviews or performance governance forums.

This role will be based out of Gurugram.