{"id":1135517,"url":"https://alion.io/job/barclays-bank-customer-service-advisor","title":"Bank Customer Service Advisor","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":123,"ghost_share":0,"stale_share":0.374,"repost_share":0.049,"time_to_fill_p50_days":13,"computed_at":"2026-09-23T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Birmingham, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":100000,"period":"year","method":"role_country_seniority_unknown","sample_n":104},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-23T07:42:05Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T04:41:58Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nPurpose of the role\nTo provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.\nAccountabilities\nCollaboration across multiple digital channels to personalise each interaction with a customer.\nEnhancing the bank's digital capabilities when current technology is identified as not yet ready to support.\nProvision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.\nSupport the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.\nSupport teams within the business operations function as needed, including risk management, compliance and collections.\nComply with all regulatory requirements and internal policies related to customer care.\nTo provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.\nAnalyst Expectations\nTo meet the needs of stakeholders/ customers through specialist advice and support\nPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.\nLikely to have responsibility for specific processes within a team\nThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.\nExecute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.\nCheck work of colleagues within team to meet internal and stakeholder requirements.\nProvide specialist advice and support pertaining to own work area.\nTake ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.\nMaintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.\nContinually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.\nMake judgements based on practise and previous experience.\nAssess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.\nCommunicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.\nBuild relationships with stakeholders/ customers to identify and address their needs.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nJoin us at Barclays as a Bank Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.\nAs part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.\nWe’re looking for someone with strong customer focus, confidence in handling complex queries, and the ability to spot opportunities to add value in conversations. Experience in a fast-paced environment and good judgement around risk and compliance would really help.\nThis role is based in Birmingham.","description_format":"text","description_chars":5129,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance","Life insurance","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Cards","Wealth Management","Lending","Payments"],"lifecycle":[{"event":"open","at":"2026-09-23T07:42:05Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:7","win:early","comp:brand"],"computed_at":"2026-09-23T15:29:08Z"},"pay":null,"html_url":"https://alion.io/job/barclays-bank-customer-service-advisor","json_url":"https://alion.io/job/barclays-bank-customer-service-advisor.json","meta":{"generated_at":"2026-09-23T15:29:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}