{"id":1144483,"url":"https://alion.io/job/barclays-contact-center-cloud-engineer-vp","title":"Contact Center Cloud Engineer, VP","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":123,"ghost_share":0,"stale_share":0.374,"repost_share":0.049,"time_to_fill_p50_days":13,"computed_at":"2026-09-23T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"head","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"hiring_geo_confidence":"structured","locations":["Park, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":193461,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":193461},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LLM","optional":false}],"status":"live","first_seen_at":"2026-09-23T14:13:42Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-09-23T23:59:27Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nPurpose of the role\nTo design, develop and improve software, utilising various engineering methodologies, that provides business, platform, and technology capabilities for our customers and colleagues.\nAccountabilities\nDevelopment and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance.\nCross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives.\nCollaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing.\nStay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth.\nAdherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions.\nImplementation of effective unit testing practices to ensure proper code design, readability, and reliability.\nVice President Expectations\nTo contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..\nIf managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They may also lead a number of specialists to influence the operations of a department, in alignment with strategic as well as tactical priorities, while balancing short and long term goals and ensuring that budgets and schedules meet corporate requirements..\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others..\nOR for an individual contributor, they will be a subject matter expert within own discipline and will guide technical direction. They will lead collaborative, multi-year assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will train, guide and coach less experienced specialists and provide information affecting long term profits, organisational risks and strategic decisions..\nAdvise key stakeholders, including functional leadership teams and senior management on functional and cross functional areas of impact and alignment.\nManage and mitigate risks through assessment, in support of the control and governance agenda.\nDemonstrate leadership and accountability for managing risk and strengthening controls in relation to the work your team does.\nDemonstrate comprehensive understanding of the organisation functions to contribute to achieving the goals of the business.\nCollaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategies.\nCreate solutions based on sophisticated analytical thought comparing and selecting complex alternatives. In-depth analysis with interpretative thinking will be required to define problems and develop innovative solutions.\nAdopt and include the outcomes of extensive research in problem solving processes.\nSeek out, build and maintain trusting relationships and partnerships with internal and external stakeholders in order to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nWhat will you be doing?\nBarclays Services LLC seeks Contact Center Cloud Engineer, VP in Whippany, NJ (multiple positions available):\nOversee the design and maintenance of cloud-based Contact Centre solutions and solve complex problems and real world use cases in Contact Center.\nEvaluation and enhancement of IVR software engineering processes to increase efficiency, streamline workflows, and optimize team productivity.\nGuide engineers to build and integrate LLM-powered conversational IVR experiences that provide human like interactions.\nLead team(s) to solve complex problems and real world use cases in Contact Center.\nManage call flows by building and enhancing state machine-based orchestration; manage risk and strengthening controls in relation to the work the team does.\nOptimize sentiment analysis and voice bot interactions for personalized customer experience.\nCommand the development and enhancement of end-to-end Contact Center Omni channel solution. Provide expertise in the conversational/omnichannel interaction design.\nMentor and support team members' professional growth, conduct performance reviews, provide actionable feedback, and identify opportunities for improvement.\nManage a team of 8 Software Developers.\nMay telecommute pursuant to company policies. [Hybrid role]\nSalary / Rate Minimum/yr: $193,461 per year\nSalary / Rate Maximum/yr: $200,000 per year\nThe minimum and maximum salary/rate information above includes only base salary or base hourly rate. It does not include any other type of compensation or benefits that may be available.\nBarclays employees are eligible for a suite of a competitive and generous employee benefits, including medical, dental and vision coverage, 401(k), life insurance, and other paid leave for qualifying circumstances.\nThis position is eligible for an incentive award.","description_format":"text","description_chars":6131,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Cards","Wealth Management","Lending","Payments"],"lifecycle":[{"event":"open","at":"2026-09-23T14:13:42Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-09-24T02:05:44Z"},"pay":{"stated_usd_annual":193461,"is_top_pay":false},"html_url":"https://alion.io/job/barclays-contact-center-cloud-engineer-vp","json_url":"https://alion.io/job/barclays-contact-center-cloud-engineer-vp.json","meta":{"generated_at":"2026-09-24T02:05:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}