{"id":1170465,"url":"https://alion.io/job/barclays-customer-service-advisor-5","title":"Customer Service Advisor","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":122,"ghost_share":0,"stale_share":0.393,"repost_share":0.057,"time_to_fill_p50_days":13,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T07:11:47Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T13:29:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Job Description\nPurpose of the role\nTo address customer questions, concerns or requests while maintaining customer service expectations.\nAccountabilities\nProvision of customer service to customer questions, concerns and requests regarding accounts, products, and services in a timely and professional manner.\nCollaboration with teams across the bank to align, promote, and integrate customer care initiatives.\nManagement and maintenance of customer records and documentation to ensure accuracy.\nParticipation in training and development initiatives to improve customer skills, knowledge, and services.\nIdentification of industry trends and developments related to customer service to implement best practice in customer care.\nExecution of escalation requests to the relevant team or senior management as required in a timely manner.\nExecution of customer service activities through various communication channels including chat, email, and phone.\nAnalyst Expectations\nTo meet the needs of stakeholders/ customers through specialist advice and support\nPerform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.\nLikely to have responsibility for specific processes within a team\nThey may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.\nExecute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.\nCheck work of colleagues within team to meet internal and stakeholder requirements.\nProvide specialist advice and support pertaining to own work area.\nTake ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.\nMaintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.\nContinually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.\nMake judgements based on practise and previous experience.\nAssess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.\nCommunicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.\nBuild relationships with stakeholders/ customers to identify and address their needs.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nEmbark on a transformative journey as a Customer Service Advisor at Barclays, where you'll play a pivotal role in shaping the future. In this pivotal role you will manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators. You will take ownership of your work, ensuring it aligns with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays is a great place to grow your career in the banking industry.\nThe ideal candidate will have excellent communication skills, a problem solving mindset, and a strong commitment to resolving complaints in a professional and timely manner.\n\nProven experience in Customer service role in voice or back office process.\n\nConflict resolution skills and the ability to handle difficult or emotional conversations.\n\nExperience in analyzing workflows, optimizing procedures and delivering high quality service.\n\nYou may be assessed on key essential skills relevant to succeed in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.\nThis role is based out of Chennai.","description_format":"text","description_chars":4966,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Cards","Wealth Management","Lending","Payments"],"lifecycle":[{"event":"open","at":"2026-09-24T07:11:47Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-09-24T14:41:20Z"},"pay":null,"html_url":"https://alion.io/job/barclays-customer-service-advisor-5","json_url":"https://alion.io/job/barclays-customer-service-advisor-5.json","meta":{"generated_at":"2026-09-24T14:41:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}