{"id":570787,"url":"https://alion.io/job/barclays-fraud-operations-team-manager","title":"Fraud Operations - Team Manager","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":122,"ghost_share":0,"stale_share":0.393,"repost_share":0.057,"time_to_fill_p50_days":13,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-09-09T12:32:18Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T13:29:01Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":2,"flags":[],"days_open":8},"description":"Job Description\nPurpose of the role\nTo manage operations within a business area and maintain processes, risk management initiatives and compliance with relevant regulators.\nAccountabilities\nIdentification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrices.\nManagement of operations for a business area and promote efficient processes, risk management and compliance initiatives to support the bank's operations.\nCollaboration with internal stakeholders (including business leaders, project manager and SMEs) and external stakeholders (including vendors and service providers) to support business operations and promote alignment with the bank's objectives and SLAs.\nManagement of operational professionals and provide guidance, coaching and support to improve colleagues' delivery quality.\nManagement and development of KPIs to measure the effectiveness of operation functions, utilising data and technology to support the identification of areas that require improvement.\nCompliance with all regulatory requirements and internal policies related to customer experience.\nCreation of a safe environment for colleagues to speak up, actively and regularly encourage and solicit feedback to ensure people agenda remains focused on the right areas.\nManagement of attrition by working closely with HR in implementing retention initiatives for work force.\nAnalyst Expectations\nTo perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.\nRequires in-depth technical knowledge and experience in their assigned area of expertise\nThorough understanding of the underlying principles and concepts within the area of expertise\nThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.\nWill have an impact on the work of related teams within the area.\nPartner with other functions and business areas.\nTakes responsibility for end results of a team’s operational processing and activities.\nEscalate breaches of policies / procedure appropriately.\nTake responsibility for embedding new policies/ procedures adopted due to risk mitigation.\nAdvise and influence decision making within own area of expertise.\nTake ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.\nMaintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.\nDemonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.\nMake evaluative judgements based on the analysis of factual information, paying attention to detail.\nResolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.\nGuide and persuade team members and communicate complex / sensitive information.\nAct as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nStep into a role of Fraud Operations - Team Manager at Barclays, you would be responsible for the daily operations, the performance of their direct reports and the health of the process pertaining to regulatory and Association prescribed requirements in a banking environment. \nTo thrive in this role, you will need some previous experience in:\nSignificant overall professional experience.\n\nExperience in Credit/Debit Card Operations and Fraud Operations (Chargebacks).\n\nKnowledge of US card regulations and banking Risk & Control frameworks.\n\nTeam leadership experience managing large teams.\n\nPrevious experience of working within a fast-paced environment.\n\nAccountabilities:\nOversee daily staffing, workflow management, quality, and productivity standards.\n\nProactively identify, manage, and escalate service delivery risks and operational issues.\n\nCoach, mentor, and develop team members to achieve performance objectives.\n\nMonitor team performance and drive continuous improvement initiatives.\n\nPartner with site leadership to support employee engagement and ensure operational compliance.\n\nAdditional preferred skills include:\nStrong analytical, communication, and problem-solving skills.\n\nHigh attention to detail with a focus on accuracy and continuous improvement.\n\nAbility to multitask and perform effectively under pressure.\n\nProficiency in Microsoft Office applications.\n\nCustomer-focused and results-driven mindset.\n\nStrong Leadership, teamwork, and stakeholder management capabilities.\n\nYou may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.\nThis role is based in Pune.","description_format":"text","description_chars":5956,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Credit Cards","Wealth Management","Lending","Payments"],"lifecycle":[{"event":"open","at":"2026-09-09T12:32:18Z"},{"event":"close","at":"2026-09-11T01:24:58Z"},{"event":"reopen","at":"2026-09-15T14:09:18Z"},{"event":"close","at":"2026-09-18T19:59:14Z"},{"event":"reopen","at":"2026-09-24T07:11:47Z"}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.397,"p_room":0.55,"age_days":15,"expected_fill_days":13,"reasons":["conf:2","repost:2","win:tail","comp:brand"],"computed_at":"2026-09-24T15:31:32Z"},"pay":null,"html_url":"https://alion.io/job/barclays-fraud-operations-team-manager","json_url":"https://alion.io/job/barclays-fraud-operations-team-manager.json","meta":{"generated_at":"2026-09-24T15:31:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}