Scrum Master

Job Description

Purpose of the role

To manage the efficient delivery of large-scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements.

Accountabilities

• Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand-ups, demos, retrospectives and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high-quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.

Join us as a Scrum Master at Barclays where you will spearhead the evolution of our infrastructure and deployment pipelines, driving innovation and operational excellence. You will harness cutting-edge technology to build and manage robust, scalable and secure infrastructure, ensuring seamless delivery of our digital solutions.

To be successful as a Scrum Master you should have experience with:

• Agile Delivery & Ceremonies.
• Facilitate and time-box all Scrum ceremonies: Sprint Planning, Daily Stand-ups, Backlog Refinement, Sprint Reviews, and Retrospectives.
• Ensure ceremonies are value-driven, outcome-focused, and aligned to MCP ways of working.
• Support teams in defining Sprint Goals, managing commitments, and avoiding spill-overs.
• Ensure user stories have clear acceptance criteria, are estimated with team consent, and follow Agile best practices.
• Coach teams on Agile and Scrum principles, fostering ownership, accountability, and self-organization.
• Create a psychologically safe environment that enables honest reflection and continuous improvement.
• Identify and remove impediments and blockers to maintain delivery momentum.
• Promote strong Agile hygiene including Jira updates, correct status/labels, and transparent reporting.
• Act as a bridge between delivery teams and Product Owners, Tech Leads, Architects, Release/Integration teams, and other Scrum Masters.
• Proactively manage cross-team dependencies, risks, and delivery constraints.
• Represent the team in MCP forums (e.g. design reviews, sprint demos, governance touchpoints).
• Escalate risks and issues with clear context and data-backed insights.
• Track and report delivery health using Agile metrics (e.g. sprint predictability, carry-over, team capacity).
• Support compliance with Barclays governance, risk, and control expectations.
• Ensure transparency on delivery progress, risks, and outcomes.
• Contribute to Quarterly / PI objectives and Scrum Master OKRs for MCP teams.

Some other highly valued skills may include:

• Proven experience as a Scrum Master in complex technology delivery environments.
• Strong understanding of Scrum, Agile, and Lean principles.
• Scrum certification (CSM, PSM, SAFe SSM).
• SAFe or large-scale Agile exposure.
• Experience working with cross-functional engineering teams (Dev, QA, Architecture).
• Hands-on experience with Jira / Agile tooling.
• Strong facilitation, coaching, and conflict-resolution skills.
• Ability to manage multiple stakeholders across business and technology.

You may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

The role is based out of Pune.