{"id":1488017,"url":"https://alion.io/job/barclays-service-reliability-engineer","title":"Service Reliability Engineer","company":{"id":12541,"name":"Barclays","domain":"home.barclays","url":"https://alion.io/company/barclays-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":172,"ghost_share":0.012,"stale_share":0.302,"repost_share":0.11,"time_to_fill_p50_days":14,"computed_at":"2026-10-06T05:45:30Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Knutsford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_country_seniority_unknown","sample_n":480},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"Apache Tomcat","optional":false},{"name":"AppDynamics","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"CI/CD","optional":false},{"name":"GitLab","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Kibana","optional":false},{"name":"Linux","optional":false},{"name":"OpenShift","optional":false},{"name":"Oracle","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Unix","optional":false}],"status":"live","first_seen_at":"2026-09-29T23:54:33Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-06T18:23:18Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nPurpose of the role\nTo manage the IT Services department and set the strategic direction, provide support to the bank's senior management team, and to manage IT Service risk across the organisation management of IT Services to support the banks operations and representing Technology service performance with senior stakeholders and managing IT service risk across the organisation.\nAccountabilities\nDevelopment of strategic direction for IT Services, including the implementation of up-to- date methodologies and processes.\nManagement of the IT Services department, including oversight of IT Services colleagues and their performance, implementation of departmental goals and objectives, oversight of department efficiency and effectiveness. .\nRelationship management of IT Services stakeholders, including identifying relevant stakeholders, and maintenance of the quality of external third party services.\nDevelopment and implementation of policies and procedures for IT Services, implementation and adherence of control targets and standards, policies and procedures for IT Services, managing adherence to group SLAs and controls associated with core technology production activities in incident, problem, and change.\nManagement of IT Services risk, including identification of potential IT Services risks, development of strategies to mitigate those risks, and maintenance of alignment between the bank’s change and compliance functions. .\nMonitoring the financial performance of the IT Services department, including revenue, profitability, and cost control, driving value from any commercial agreements, strong management of any directly controlled costs etc.\nManagement of IT Services projects, including driving successful research and related product launches, and deliverance of integrated solutions to clients.\nEffectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.\nAnalyst Expectations\nTo perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.\nRequires in-depth technical knowledge and experience in their assigned area of expertise\nThorough understanding of the underlying principles and concepts within the area of expertise\nThey lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.\nIf the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L - Listen and be authentic, E - Energise and inspire, A - Align across the enterprise, D - Develop others.\nOR for an individual contributor, they develop technical expertise in work area, acting as an advisor where appropriate.\nWill have an impact on the work of related teams within the area.\nPartner with other functions and business areas.\nTakes responsibility for end results of a team’s operational processing and activities.\nEscalate breaches of policies / procedure appropriately.\nTake responsibility for embedding new policies/ procedures adopted due to risk mitigation.\nAdvise and influence decision making within own area of expertise.\nTake ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.\nMaintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.\nDemonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.\nMake evaluative judgements based on the analysis of factual information, paying attention to detail.\nResolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.\nGuide and persuade team members and communicate complex / sensitive information.\nAct as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.\nAll colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship - our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset - to Empower, Challenge and Drive - the operating manual for how we behave.\nAs a GTSM Service Reliability Engineer within XDP Platforms and Services, you will help ensure the reliability, stability, and performance of critical platform services that support a wide range of digital capabilities across the organisation. Your day may involve reviewing service health dashboards, investigating alerts and incidents, responding to support queries, and working closely with engineering teams to maintain the smooth operation of platform services.\nYou will collaborate with Development, Infrastructure, and Platform teams to troubleshoot issues, improve monitoring and observability, support platform releases, and identify opportunities for automation and operational improvement. You will also contribute to incident and problem management activities, helping to resolve production issues and enhance service resilience. This role is well suited to someone who enjoys solving technical challenges, working in a collaborative environment, and contributing to the delivery of reliable, secure, and scalable platform services.\nTo be successful as a Service Reliability Engineer, you should have experience in:\nInfrastructure, Middleware & Database Knowledge - Experience with Linux/Unix, middleware technologies (JBoss, Tomcat, Glassfish), and databases including Oracle, SQL, and MongoDB.\nCloud, Microservices & DevOps Tooling - Exposure to microservices, container platforms (OpenShift), cloud technologies (AWS/Azure), and CI/CD tools such as Jenkins and GitLab.\nMonitoring, Automation & Programming - Knowledge of monitoring and scheduling tools (AppDynamics, ITRS, Observe, TWS, AutoSys), Kafka/Kibana, and programming or scripting languages such as Python, Java, Shell, AI/GenAI, or ML.\nSome other highly valued skills include:\nProduction Support & Incident Management - Proven ability to provide effective production support, rapidly respond to incidents and escalated user queries, participate in Major Incident Management, and drive issue resolution through to recovery.\nStakeholder Management & Communication - Strong communication and prioritization skills with the ability to manage user expectations, coordinate across technical teams, and engage senior stakeholders across RTB, BTB, Compliance, and project teams.\nOperational Excellence & Service Reliability - Experience identifying and implementing operational improvements, with flexibility to support shift patterns, release activities, and occasional weekend support to ensure service stability.\nYou may be assessed on key critical skills relevant for success in role, such as risk and controls, communication skills and interaction with a diverse range of stakeholders, as well as job-specific technical skills.\nThis role will be based out of Knutsford.","description_format":"text","description_chars":7477,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commercial & Retail Banks","Cards & Card Issuing","Wealth Management & Financial Advisors","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-09-29T23:54:33Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.9,"age_days":6,"expected_fill_days":14,"reasons":["conf:3","velocity","win:mid","comp:brand"],"computed_at":"2026-10-06T05:45:30Z"},"pay":null,"html_url":"https://alion.io/job/barclays-service-reliability-engineer","json_url":"https://alion.io/job/barclays-service-reliability-engineer.json","meta":{"generated_at":"2026-10-06T21:03:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":250,"day_limit":5000,"remaining_today":4750,"minute_limit":60,"resets_at":"2026-10-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12541},"rest":"https://alion.io/mcp/rest/get_company?id=12541"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fbarclays-service-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fbarclays-service-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fbarclays-service-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/barclays-service-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fbarclays-service-reliability-engineer"}]}